Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service/management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Retail management
  • MS Office
  • Budgets
  • Team management
  • Organization
  • Supervision
  • Team building
  • Customer service
  • Problem resolution
Work History
Markdown Associate, 04/2017 to 06/2020
The Tjx Companies, Inc.South Euclid, OH,
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Marked down items on clearance.
  • Merchandised the markdown items
Assistant Manager, 05/2014 to 08/2017
Veterans Canteen ServiceSacramento, CA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Shift Leader, 09/2009 to 07/2014
Southwest Key ProgramsSchertz, TX,
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Assigned daily employee tasks and monitored activity and completion.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Store Manager, 09/2007 to 05/2010
Perry Ellis International Inc.San Marcos, TX,
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
High School Diploma: , Expected in 06/2020
Cornerstone Christian Correspondence School - Townsend, GA,

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Resume Overview

School Attended

  • Cornerstone Christian Correspondence School

Job Titles Held:

  • Markdown Associate
  • Assistant Manager
  • Shift Leader
  • Store Manager


  • High School Diploma

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