Retail Sales Associate with more than 1 year in the retail industry and 4 years customer service experience. Areas of expertise include sales, customer relations, and inventory management.
Cash handling accuracy
Team player mentality
Mentored 6+ new sales associates.Resolved Promoted to New Goods Leas after only 9 months. 75% of customer service issues within 10 minutes or less to maximize loyalty and retention. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Assembled product containers and crates. Packed containers and re-pack damaged containers. Recorded numbers of units handled and moved, using daily production sheets or work tickets.
Mark Down Associate Mar 2016 to Current Burlington － Portland, OR
Retrieved alternate items and sizes on request.
Created attractive displays.
Provided expert product and service information.
Listened to customer needs and preferences to provide accurate advice.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Retail Sales AssociateOct 2013 to Jun 2015 Seattle Goodwill － Bellevue, Washington
Operated a cash register for cash, check and credit card transactions with 95% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Mentored new sales associates to contribute to the store's positive culture.
Worked with the management team to implement the proper division of responsibilities.
Answered customer telephone calls promptly and in an appropriate manner.
Child Care AssistantJun 2010 to Jan 2011 YMCA － Vancouver, Washington
Provided essential support assistance to primary child care personnel as required Assisted with recreational and educational activity planning and implementation focusing on improved language, motor and social skills Completed preparation of food items per recommended nutritional guidelines and standards Supervised and monitored child recreational activities and rest periods Provided play item and area sanitation, cleaning and general maintenance duties as required.
Promoted good behavior by using the positive reinforcement method.
Communicated regularly with parents about daily activities and behaviors.
Offered parents detailed daily reports that outlined their child's day.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Addressed behavioral and learning issues with parents and daycare management staff.
Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Cashier/Crew MemberSep 2006 to Apr 2007 Wendy's － Portland, Oregon
Responsible for all essential cashier functions including till management, balancing, ledger, documentation, receipt distribution and cash/credit transactions.
Maintained adherence to all State regulated freshness, sanitation and operational standards, policies and procedures.
Completed area sanitation, maintenance and general janitorial duties as required.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Diligently restocked work stations and display cases.
Patient Registrar AssistantJun 2006 to Aug 2006 Southwest Washington Medical Center － Vancouver, Washington
Assisted with office administrative duties including distribution of interoffice correspondence, files maintenance, mail distribution, record and time card filing.
Completed site cleaning, maintenance and general janitorial duties as required.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Prepared patient charts accurately and neatly for the clinic.
Prepared patient charts, pre-admissions and consent forms as necessary.
Compiled necessary documents for surgical billing packages.
Teacher's AideJun 2005 to Aug 2005 Image Child Care － Vancouver, Washington
Provided essential support assistance to primary child care personnel as required.
Completed area maintenance and general janitorial duties as required.
GED2009Clark College － Vancouver , WA, USTop 25% of class
Associate of Science, Medical Assisting2010Heald － Hayward, CA, USCoursework in Medical Billing and Coding
Associate of Applied Science, PsychologyUniversity of Phoenix － Online, US
Continuing Education in Positive Psychology
Behavioral Therapy coursework
administrative duties, billing, cash register, cashier, charts, child care, Computer literate, Credit, documentation, filing, forms, home care, inventory, ledger, listening, Merchandising, mail, office, Natural, personnel, policies, POS, problem solver, Retail sales, safety, sales, store merchandising, team player, telephone