manager executive office resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

PROGRAM MANAGER – TRUSTED ADVISOR Seasoned program manager with 20+ years of experience working hand-in-hand with top-tier executives and governance leaders to enrich the workforces of professional associations. Champions career development opportunities with a commitment to diversity, equity, and inclusion (DEI). Spearheads high-visibility fellowship and awards programs, training initiatives, and learning events that uplift and empower current and future generations of leaders. Harnesses administrative prowess and planning skills to manage priorities and daily operations. Certified Associate in Project Management with a Master of Arts in public communication.

Core Competencies Program Management Awards Management Strategic Direction Event Planning Project Management Diversity, Equity, & Inclusion (DEI) Training & Leadership Development Programs Fellowship Programs Communications Content Creation Proposals Reporting Administration Program Evaluation Budget Management Operations Management Volunteer Relations Process Improvement

09/XXX0 to Current Manager, Executive Office Massachusetts Institute Of Technology | Boston, MA,
  • Provides the executive director with essential strategic, operational, administrative, program management, organizational communications, and board governance support that advances mission objectives.
  • Leads high-visibility projects, including internal and external DEI initiatives that build cultural intelligence, sensitivity, and humility.
  • Recognized for being the essence of getting the committee organized and up and running. Commended by the chairperson for diligence as staff liaison for keeping the committee on track and focused.
  • Manages AOTA’s first DEI training program for 80 AOTA staff and 125+volunteer leaders, selecting course modules, tracking participation, and conducting satisfaction surveys. Partnered with executive leaders and an outside e-learning advisor to design, curate, and stand up the training program.
  • Launched the Diverse Leaders Program, facilitating exposure to leadership training opportunities across the organization for 5 early- to mid-career occupational therapists from diverse backgrounds.
  • Orchestrated on-time delivery of the first association-wide DEI Strategic Plan by a 20-member volunteer task force, garnering praise for employing interpersonal skills to mitigate challenges along the way.
  • Administers the 13-member board of directors, overseeing full cycle meeting planning, communications and reporting, documentation and information management, decision and action tracking, and onboarding.
  • Develops and authors materials that enhance organizational communications. This includes stakeholder surveys, event collateral and communications, content for social platforms and website, and guidelines and operating procedures.
  • Engages with communications department to develop outreach and communication strategies.
  • Identifies and implements ongoing process improvement strategies to drive efficiencies and improve quality outcomes, such as the launch of an intranet for governance committee chairpersons to access key resources to better inform their work and to expand cross-communication and collaboration
  • Coordinates and plans logistics of virtual and in-person events, such as membership town halls, focus groups, and special annual meeting sessions, including securing sponsorship for special events.
10/2016 to 09/XXX0 Assistant to the CEO Primrose School | Alpharetta, GA,
  • Provided the CEO with high-quality, member-focused support related to board governance, program management, process improvements, event planning, and administration. Worked with Finance Officer to track expenses, reconcile accounts to maintain accurate, current and compliant financial records.
  • Directed all facets of a competitive awards programs—including logistics, marketing, communications, nominations, and selection process—that recognized the contributions of young trainees and the industry as a whole:
  • Steered launch of 2 new $50K research grant awards, working with advisory committee to establish parameters, requirements, and eligibilities. Handled pre- and post-grant administration.
  • Championed continuous improvements, automating and streamlining processes. This included an online platform that simplified and automated award and fellowship processes from start to finish, reducing time and effort.
  • Orchestrated administrative and nomination processes for board nominations allowing for fair and efficiently review and selection of nominees
  • Oversaw $35K budget, all logistics, and onsite management of the lucrative annual Industry Forum, which convened 75 ASNC and commercial sponsors to address challenges and opportunities impacting the cardiovascular environment, generating glowing reviews and sizeable corporate giving.
  • Directed the Choosing Wisely Live Challenge that showcased innovations in patient safety, from application launch to coordinating selection of finalists to directing the live competition at the Annual Meeting.
  • Reviewed administrative policies and procedures for continuous improvement opportunities. Prepared procedure manuals and guidelines that eliminated work problems and barriers to operational efficiency, including authoring an orientation handbook for committee members to drive alignment with ASNC goals.
09/2002 to 03/2016 Associate Director American Psychiatric Association | City, STATE,
  • Partnered with Deputy Medical Director to create and roll out projects, policies, and procedures that supported efforts to promote mental health equity, workforce diversity, and cultural humility.
  • Managed 2 staff members, department and special project finances ($1M). Secured special project funding up to $100,000, partnering with development officer to define project scope, develop proposals, and report project activities
  • Directed all aspects of Leadership and Child Fellowship programs, which provided extramural professional development and mentorship opportunities for high-potential psychiatry residents:
  • Oversaw the full range of fellowship management activities, from developing targeted application questions to notifying and onboarding new fellows.
  • Acted as content expert on the application process, organizing panel reviews and managing selection.
  • Managed, implemented, and refined all policies and actions related to finances, marketing, new member orientation, enrichment activity planning, mentor matching, program evaluation, and reporting.
  • Teamed with advisory committees to set strategic direction, conduct ongoing program evaluations, and identify improvement opportunities.
  • Created templates for standard operating procedures (SOPs) and management systems, providing program coordinators with a structure for administering fellowship programs.
  • Led initiatives that advanced the APA's diversity goals, including:
  • Championed addition of a dedicated minority/underrepresented seat on the board, working with governance leaders to devise nomination and election protocols.
  • Instrumental in publishing Women in Psychiatry, anthology of career reflections of 20 women authors. "We are indebted to Jessica Bondurant...whose coordinating talent and gentle persistence were vital in bringing this book to fruition.” Editors
  • Planned 5–7 high-visibility events annually—including CME workshops, stakeholder summits, expert roundtables, community events, receptions, and award lectures—with up to 250 attendees.
  • Developed programming for local community stakeholders, including providers, educators, and legislators to work toward a shared vision and advance community wellness.
  • Provided governance services to the high-profile formerly called Council on Minority Mental Health. Ensured compliance with bylaws and policies, organizing meetings, creating agendas, tracking action items, developing administrative and policy/procedural documents, and delivering ongoing advisory and operational support.
  • Researched, produced a wide variety of written matter, including procedures, meeting minutes, department administrative reports, fact sheets. Conceptualized, coordinated event program books, CME documentation, evaluation surveys.
Education and Credentials
Expected in to to Master of Arts | public communication The American University, Washington, DC, GPA:
Expected in to to Certified Associate in Project Management (CAPM)(r) | Project Management Institute, Chicago, IL, GPA:

Project Management Institute

Technical Skills
  • Microsoft Office and Teams, OpenWater application and review cloud platform, OnBoard board management software, Formstack form builder, Alchemer survey tool, Personify association management system, Zoom web conferencing platform, Adobe Acrobat Ability to conduct credible internet-based research

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Resume Overview

School Attended

  • The American University
  • Project Management Institute

Job Titles Held:

  • Manager, Executive Office
  • Assistant to the CEO
  • Associate Director


  • Master of Arts
  • Certified Associate in Project Management (CAPM)(r)

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