management and program support resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic Management and Program Support Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of gathering and reviewing information and recommending improvement processes and develop solutions or alternative practices. Motivated to learn, grow and excel in USMEPCOM.

  • Program development and management
  • Analytical skills
  • Time-management skills
  • Problem-solving skills
  • Scheduling and calendar management
  • Program development and implementation
  • Records and file management
  • Risk analysis and management
  • Training and support
  • Business management and development
  • Team training and support
  • Customer service and support
Champlain College Burlington, VT Expected in 12/2018 Bachelor's Degree : Healthcare Administration, Management - GPA : GPA: 3.9, Credits Earned: 120.37 Quarter hours, Magna Cum Laude, Alpha Sigma Lambda National Honor Society
Champlain College Burlington, VT, Expected in 05/2021 MBA : Healthcare Administration - GPA :
  • Member of Alpha Sigma Lambda National Honor Society
  • Minored in Healthcare Administration
  • Coursework in Health Care System Design Innovation, Health Care Project Management Innovation, Health Care Finance and Health Care Information Systems
Work History
Veterans Health Administration - Management and Program Support
Cambridge, MD, 11/2019 - Current
  • Manage medical contract support applications such as Fee Basis Provider (FBP) Application System; serves as an alternate contracting officer representative (COR) for assigned contracts including the FBP contract, applicant HIV testing contract, and applicant consult contract.
  • Review and analyze daily reports to ensure sufficient contractually support is provided to Military Entrance Processing Stations (MEPS) medical sections based on projected physical exams or other medical evaluations for the next working day.
  • Primary Manager of TMT application increasing Directorate response and action plans in a timely manner and improve overall contribution to command coordination processes.
  • Serve as J-7 Primary Training Coordinator and assist MMST team with Command-wide, annually required HIPAA and Privacy Act Training plans and processes.
  • Develop and clarify policies and procedures for J-7 Medical Directorate to ensure efficiency/effectiveness is maintained.
  • Resolve problems impacting mission execution for the clinical and quality branch medical operations.
  • Perform administrative duties, including Memorandums and Action Items, maintain calendars, review incoming/outgoing correspondence, timekeeping, travel arrangements and maintain directorate files and suspense tracking.
  • Develop team communications and information for J-7 Directorate-sponsored meetings.
  • Drive operational improvements such as creating and updating daily SOP's, implementing new practices and ideas which resulted in saving time and improve overall effectiveness.
Department Of Veterans Affairs - Lead Medical Support Assistant
Oklahoma City, OK, United States 07/2019 - 11/2019
  • Performed research and data collection and analysis on clinics and make recommendations to Business Manager and Supervisors for improvement.
  • Worked with VISTA, CPRS, VSE, ICB, Skype, Vet Link, VISN 12 Phone Message Manager and Secure Messaging, Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, One Note & Access), Internet & Intranet.
  • Obtained, organized, filed and retrieved reports, correspondences, and data for use in preparing reports, briefings and presentations.
  • Reviewed and evaluated completed staff actions (memos, reports, documents) for overall quality of documents and compliance with policy.
  • Conduct scheduling audits for accuracy and proper notation.
  • Conduct ongoing reviews to ensure quality of work.
  • Ensure accurate and timely scheduling of appointments.
  • Provide guidance to staff members to include changes in policies and procedures.
  • Distribute and balance workload.
  • Orient and provide on-the-job training for new and current employees.
  • Ensure all training and other assigned duty requirements are met.
  • Organize the work structure of assigned areas.
  • Act as another liaison between administrative support staff and the supervisor.
  • Decrease organizational clinic required measures while increasing staff utilization and productivity over 50%.
  • Perform a variety of clerical and administrative functions (typing, filling, answering incoming calls and utilization automated system.
Captain James A. Lovell FHCC - Advanced Medical Support Assistant
City, STATE, United States 07/2012 - 07/2019
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Served as the most senior Advanced Medical Support Assistant in the clinic and provide administrative and supportive duties to a clinic with a total of 13 Primary Care Providers, 20 Nurses (RNs & LPNs), 3, License Social Workers, 3 Clinical Pharmacists, 1 Psychiatrist, 2 Mental Health Clinicians, 1 Mental Health Social Worker, 1 Psychologists and 2 Telehealth Clinicians.
  • Provided Advance Medical Support Assistance to the Primary Care Clinic, and managed a patient load of 303 scheduled patients per month and forecasted 500 unscheduled, walk-in patients each month.
  • Cross-trained in the Community Care Department to get backlogged consults scheduled, requested medical records, coordinated community care appointments, and notated and closed consults.
  • Operated computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
  • Scheduled and rescheduled appointments and/or consults in a clinical setting, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Obtained organizes files, retrieved reports, correspondences, and data for use in preparing reports and presentations.
  • Entered no-show information, monitor electronic wait lists, inpatient and outpatient appointments.
  • Verified and updated demographics and insurance information in our Insurance Capture Buffer (ICB).
  • Assisted my team with daily tasks, phone messages, email communication and attend all team meetings and provide suggestions and feedback when appropriate.
  • As front-line contact with patients and staff, I set the tone for perception concerning quality of healthcare services at the VA with a high degree of tact and diplomacy.
  • Managed kiosks number queues, unscheduled visits, patient updates, checking in patients, validating patient information from incoming faxes and providing clerical support to nursing staff daily.
  • Acted as a patient guide for our Veterans and family members to locate other clinics and scheduled appointments.
  • Identified customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution for our Veteran.
  • Worked independently to accomplish a wide variety of duties, including setting priorities and coordinating work.
  • Experienced in ordering supplies for our clinic administration staff.
  • Trained new hire Advance MSA's, provide training material to assist in their role, and information to nursing staff.
  • Trouble-shoot office equipment to appropriate department/staff.
  • Served on interview panels with the selection processes and interviewing for hiring new MSA staff.
  • Performed a variety of clerical and administration functions (typing, filing, answering incoming calls and utilization automated systems.
  • Processed and tracked patient drop off documents for provider to fill out.
  • Provided manpower assistance to other clinics as needed.
  • Greeted and tended to Home Health Vendors and Organizations.
Captain James A. Lovell FHCC - Recurring Temporary Detail -Management Assistant
City, STATE, 06/2017 - 05/2019
  • Provided administrative support to clinicians and other administrative and professional staff.
  • Reviewed all VA Community Care consults for completeness of information and makes recommendations for corrective action.
  • Worked collaboratively with clinical service lines with the VA Medical Center, VA Community Care healthcare professionals, and community vendors.
  • Performed consult management tasks including but not limited to verifying eligibility, creating authorization for care, updating consult status, and documenting progress in applicable computer software.
  • Provided administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments.
  • Prepared correspondence for sharing information with patients and vendors regarding eligibility and authorization for care.
  • Contributed to the revenue collection process by identifying patients with third party insurance.
Sigma Alpha Lambda NHS - 2018 National Honor Society

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Resume Overview

School Attended

  • Champlain College
  • Champlain College

Job Titles Held:

  • Management and Program Support
  • Lead Medical Support Assistant
  • Advanced Medical Support Assistant
  • Recurring Temporary Detail -Management Assistant


  • Bachelor's Degree
  • MBA

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