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Management and Program Assistant Resume Example

Resume Score: 70%

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MANAGEMENT AND PROGRAM ASSISTANT
Professional Summary

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

Skills
  • 40 WPM typing speed
  • Excellent communication skills
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Filing and data archiving
  • Customer service-oriented
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Administrative support specialist
  • Spreadsheet management
  • Report analysis
  • Employee training and development
Work History
Management and Program Assistant, 10/2010 to 11/2011
 Internal Revenue Service – Dallas, TX
  • Reviewed reports for accuracy and quality control for department
  • Verified completeness/accuracy of time sheets to ensure compliance with established IRS procedure
  • Established/Maintained the confidential/administrative files of all sensitive material for the department
  • Manage budgetary and training requisitions to ensure proper training for protection of IRS database
  • Scheduled meetings and conferences using Microsoft Outlook and Office Communicator
  • Prepared a variety of correspondence and reports using word Microsoft Office Suite.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Compiled company information and related material and distributed it to candidates.
  • Compiled annual recommendations for end of fiscal year budgets.
Debtor Contact Representative, 11/2008 to 12/2010
 Social Security Administration – Kansas City, MO
  • Interviewed beneficiaries or their representative that call the (DMS) 1 800 number to determine nature of problem or inquiry
  • Negotiated with clients for repayment in full or establishes payment schedule
  • Customer service experience dealing with frustrated, aggravated, or rude clientele
  • Call center experience with high call volume and high workload
  • Located whereabouts of delinquent clientele to negotiate a resolution to issues with SSA
  • Reviewed electronic records to determine customer background information
  • Trained and mentored new personnel on DMS (Debt Management Section) policies and procedures.
Clerical Specialist , 09/2007 to 08/2008
 Pro Staff – Overland Park, KS
  • Scanned images into data base to fulfill medical journal orders 
  • Copied financial statements and filed to comply with federal regulations         
  • Completely reorganized filing system to maintain and ensure accuracy of record        
  • Verified file content to ensure documentation was processed and closed in a timely and accurate manner       
  • Knowledge of Xerox copy machines, printers, and telephone systems


 
Clerical Specialist, 11/2005 to 10/2007
 First Steps of Jackson County – Kansas City, MO
  • Received fax and web based referrals to be input into System Point of Entry (SPOE) system  
  • Accurately maintained files for children receiving service to
    ensure proper service were rendered   
  • Mailed First Steps information packets to applicants providing
    customer confidence   
  • Faxed information to service providers and service coordinators   
  • Maintained office supplies stock to ensure completion of referral process    
  • Excellent written and verbal communication skills
  • Received approximately 200 calls per week from public clients
    seeking services 

      
Armament Weapons Specialist, 01/1999 to 03/2005
 US Air Force – Shreveport, LA
  • Planned, organized, and directed workplace maintenance activities.
  • Created supplemental procedural guidelines for workplace activities.
  • Assisted superior personnel in administrative scheduling tasks increasing productivity.
  • Mentored and trained new personnel on workplace regulations, policy and procedure.
Education
Bachelor of Science: Social Psychology , 6 2008
 Park University - Parkville, MO
  • 3.1 GPA
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Resume Overview

Companies Worked For:

  • Internal Revenue Service
  • Social Security Administration
  • Pro Staff
  • First Steps of Jackson County
  • US Air Force

School Attended

  • Park University

Job Titles Held:

  • Management and Program Assistant
  • Debtor Contact Representative
  • Clerical Specialist
  • Armament Weapons Specialist

Degrees

  • Bachelor of Science : Social Psychology , 6 2008

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