Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

  • 40 WPM typing speed
  • Excellent communication skills
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Filing and data archiving
  • Customer service-oriented
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Administrative support specialist
  • Spreadsheet management
  • Report analysis
  • Employee training and development
Work History
Management and Program Assistant, 08/2010 - 08/2011
Department Of Veterans Affairs Wilkes Barre, PA,
  • Reviewed reports for accuracy and quality control for department
  • Verified completeness/accuracy of time sheets to ensure compliance with established IRS procedure
  • Established/Maintained the confidential/administrative files of all sensitive material for the department
  • Manage budgetary and training requisitions to ensure proper training for protection of IRS database
  • Scheduled meetings and conferences using Microsoft Outlook and Office Communicator
  • Prepared a variety of correspondence and reports using word Microsoft Office Suite.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Compiled company information and related material and distributed it to candidates.
  • Compiled annual recommendations for end of fiscal year budgets.
Debtor Contact Representative, 09/2008 - 08/2010
Us Government Other Agencies And Independent Organizations Milwaukee, WI,
  • Interviewed beneficiaries or their representative that call the (DMS) 1 800 number to determine nature of problem or inquiry
  • Negotiated with clients for repayment in full or establishes payment schedule
  • Customer service experience dealing with frustrated, aggravated, or rude clientele
  • Call center experience with high call volume and high workload
  • Located whereabouts of delinquent clientele to negotiate a resolution to issues with SSA
  • Reviewed electronic records to determine customer background information
  • Trained and mentored new personnel on DMS (Debt Management Section) policies and procedures.
Clerical Specialist , 08/2007 - 06/2008
Weltman, Weinberg & Reis Dublin, OH,
  • Scanned images into data base to fulfill medical journal orders 
  • Copied financial statements and filed to comply with federal regulations         
  • Completely reorganized filing system to maintain and ensure accuracy of record        
  • Verified file content to ensure documentation was processed and closed in a timely and accurate manner       
  • Knowledge of Xerox copy machines, printers, and telephone systems


Clerical Specialist, 10/2005 - 08/2007
Weltman, Weinberg & Reis Cincinnati, OH,
  • Received fax and web based referrals to be input into System Point of Entry (SPOE) system  
  • Accurately maintained files for children receiving service to
    ensure proper service were rendered   
  • Mailed First Steps information packets to applicants providing
    customer confidence   
  • Faxed information to service providers and service coordinators   
  • Maintained office supplies stock to ensure completion of referral process    
  • Excellent written and verbal communication skills
  • Received approximately 200 calls per week from public clients
    seeking services 


Armament Weapons Specialist, 12/1998 - 12/2004
US Air Force City, STATE,
  • Planned, organized, and directed workplace maintenance activities.
  • Created supplemental procedural guidelines for workplace activities.
  • Assisted superior personnel in administrative scheduling tasks increasing productivity.
  • Mentored and trained new personnel on workplace regulations, policy and procedure.
Bachelor of Science: Social Psychology , Expected in 6 2008
Park University - Parkville, MO
  • 3.1 GPA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Park University

Job Titles Held:

  • Management and Program Assistant
  • Debtor Contact Representative
  • Clerical Specialist
  • Clerical Specialist
  • Armament Weapons Specialist


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: