A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
Skills
40 WPM typing speed
Excellent communication skills
Excellent planner and coordinator
Works well under pressure
Appointment setting
Filing and data archiving
Customer service-oriented
Payroll
Invoice processing
Advanced clerical knowledge
Administrative support specialist
Spreadsheet management
Report analysis
Employee training and development
Work History
Management and Program Assistant, 08/2010 - 08/2011 Department Of Veterans Affairs – Wilkes Barre, PA,
Reviewed reports for accuracy and quality control for department
Verified completeness/accuracy of time sheets to ensure compliance with established IRS procedure
Established/Maintained the confidential/administrative files of all sensitive material for the department
Manage budgetary and training requisitions to ensure proper training for protection of IRS database
Scheduled meetings and conferences using Microsoft Outlook and Office Communicator
Prepared a variety of correspondence and reports using word Microsoft Office Suite.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Compiled company information and related material and distributed it to candidates.
Compiled annual recommendations for end of fiscal year budgets.
Debtor Contact Representative, 09/2008 - 08/2010 Us Government Other Agencies And Independent Organizations – Milwaukee, WI,
Interviewed beneficiaries or their representative that call the (DMS) 1 800 number to determine nature of problem or inquiry
Negotiated with clients for repayment in full or establishes payment schedule
Customer service experience dealing with frustrated, aggravated, or rude clientele
Call center experience with high call volume and high workload
Located whereabouts of delinquent clientele to negotiate a resolution to issues with SSA
Reviewed electronic records to determine customer background information
Trained and mentored new personnel on DMS (Debt Management Section) policies and procedures.
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