Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Skilled Tech Support committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Jimmy Johns experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.
Highlights
Computer Skills*Customer Service Skills* Tech Support Skills *Hospitality Skills*Listening Skills*Multitasking Skills
  • High customer service standards
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
Accomplishments
Managed call flow with up to 20 calls in queue per minute. Cleaned facilities at a rate of at least 107 square feet per hour.Recognized by peers and management for going above and beyond normal job functions.
Experience
Mail sorter, 09/2015 - Current
Pitney Bowes Wilmington, NC, Sort mail According to zip code
Janitorial, 05/2015 - 07/2015
Trufusion Scottsdale, AZ,
  • Service, clean, or supply restrooms.
  • Gather and empty trash.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Requisition supplies or equipment needed for cleaning and maintenance duties.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Dust furniture, walls, machines, or equipment.
Light Industrial, 05/2015 - 09/2015
Novelis Oswego, NY, Resolved service issues in a timely manner, including coordinating and processing returns. Unloaded, picked, staged and loaded products for shipping. Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.
Packer, 04/2015 - 06/2015
Sonic Drive-In Springfield, TN,
  • Load materials and products into package processing equipment.
  • Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
  • Record product, packaging, and order information on specified forms and records.
  • Examine and inspect containers, materials, and products to ensure that packing specifications are met.
  • Measure, weigh, and count products and materials.
  • Mark and label containers, container tags, or products, using marking tools.
  • Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Assemble, line, and pad cartons, crates, and containers, using hand tools.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
  • Load materials and products into package processing equipment.
  • Seal containers or materials, using glues, fasteners, nails, and hand tools.
  • Transport packages to customers' vehicles.
Vizio Tech Support, 09/2014 - 04/2015
East Montana Middle School El Paso, TX,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Inshop, 04/2014 - 11/2014
Mks Instruments Inc Broomfield, CO,
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
  • Portion and wrap the food, or place it directly on plates for service to patrons.
  • Weigh or measure ingredients.
  • Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
  • Remove trash and clean kitchen garbage containers.
  • Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
  • Carry food supplies, equipment, and utensils to and from storage and work areas.
  • Use manual or electric appliances to clean, peel, slice, and trim foods.
  • Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
  • Make special dressings and sauces as condiments for sandwiches.
  • Load dishes, glasses, and tableware into dishwashing machines.
  • Operate cash register, handle money, and give correct change.
  • Vacuum dining area and sweep and mop kitchen floor.
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
Bus monitor, 01/2014 - 06/2014
First Student City, STATE,
  • Provide boarding assistance to elderly, sick, or injured people.
  • Respond to passengers' questions, requests, or complaints.
  • Explain and demonstrate safety procedures and safety equipment use.
  • Perform equipment safety checks prior to departure.
  • Signal transportation operators to stop or to proceed.
  • Follow safety rules as students board and exit buses or cross streets near bus stops.
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner.
  • Maintain knowledge of first-aid procedures.
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
  • Keep bus interiors clean for passengers.
  • Follow safety rules as students board and exit buses or cross streets near bus stops.
  • Keep bus interiors clean for passengers.
Receiver, 04/2013 - 02/2014
Burlington Coat Factory City, STATE,
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Pack customer purchases in bags or cartons.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
Parcel Scanner, 11/2012 - 08/2013
Fed Ex Ground City, STATE,

 

     Load materials and products into package processing equipment.

  • Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
  • Examine and inspect containers, materials, and products to ensure that packing specifications are met.
  • Measure, weigh, and count products and materials.
  • Mark and label containers, container tags, or products, using marking tools.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
  • Load materials and products into package processing equipment.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
Skills
Administrative Assistant, cash register, cooking, Customer Service Skills, first-aid, forms, hand tools, inspect, Listening, Mark, materials, money, windows, Multitasking, operating systems, packaging, recording, repairs, safety, sales, Scanner, Tech Support, telephone, transportation
Education
High School Diploma: Basics, Expected in May 2007
-
Central High School - Kansas City, MO
GPA:
: Administrative Assistant, Expected in
-
Wright Career College - Overland Park, KS
GPA:
Administrative Assistant, Jun 2009

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Resume Overview

School Attended

  • Central High School
  • Wright Career College

Job Titles Held:

  • Mail sorter
  • Janitorial
  • Light Industrial
  • Packer
  • Vizio Tech Support
  • Inshop
  • Bus monitor
  • Receiver
  • Parcel Scanner

Degrees

  • High School Diploma

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