Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results driven leader and great communicator, who constantly seeks self-improvement; always willing to grow, learn, and improve. Takes pride in finding the right solution for difficult problems. Initiative-taking and currently seeking a challenge in today’s workplace environment. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Core Competencies

Software Installation

Windows and macOS Support

Microsoft Office 365

Customer Satisfaction

Help Desk Support


Technical Support

Professional Experience
03/2016 to Current Mail Carrier Csg Systems Incorporated | Nj, NJ,
  • Delivers mail in all its forms to homes and businesses in cities and towns.
  • Travels a directed route to deliver mail and collect mail that consumers and businesses want to send.
  • Covers a route on foot, by vehicle or by a combination of the two.
  • Answers customer questions regarding the postal service and regulations.
  • Displays excellent oral communication skills for speaking directly with the public, providing information and selling products and services.
  • Exhibits professionalism and a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner.
  • Shows strong organizational skills for making routes as efficient and quick as possible.
  • Delivered mail in a safe and timely manner.
  • Read addresses proficiently to deliver mail effectively while walking for long periods, occasionally under adverse weather conditions.
  • Achieve 100% when scanning packages, certified and registered mail assigned for delivery.
12/2013 to 08/2015 Desktop Support Specialist Flexera | Home, KS,
  • Installs, modifies, and makes minor repairs to desktop computer hardware and software systems and provides technical advice to support system users.
  • Identifies and procures the hardware and software needed to satisfy user requirements.
  • Assists in the customization and adaptation of existing programs to meet user needs.
  • Loads appropriate software packages such as operating systems, networking components, and office applications.
  • Provides comprehensive results and update status reports to customers via voicemail, email, or in-person communication.
  • Connects users to networks and provides initial training in facilities and applications.
  • Maintained effective Desktop Support Service for Bates Technical College students and local customers, consistently ensuring that all required and additional troubleshooting is completed, and all issues are resolved.
  • Completed more than 100 work orders within the year; created a comprehensive knowledge and understanding of various equipment and software issues.
  • Developed, implemented, and monitored a system tool database that streamlined the process and accountability of equipment used for employees and management.
12/2011 to 12/2013 TMDE Coordinator United States Army | City, STATE,
  • Maintained a record of all items in administrative storage by name, model, and serial number to ensure that equipment returned fully operational and in compliance will all Army regulations, standard operating procedures, and command regulations.
  • Monitored projected item list to make certain that all equipment was submitted for calibration service in accordance with the published schedule.
  • When necessary, arranged for unscheduled calibration support.
  • Assured that all organizational maintenance was performed on all equipment submitted for support, and that all required accessories and manuals were provided and maintained for an organization of over 250 personnel.
  • Personally took charge of reviewing and processing 1,000 items for turn-in within the time assigned as company TMDE coordinator.
  • Always maintained 95% or higher compliancy for equipment availability.
  • Provided constant monitoring of equipment to ensure each test set or tool was calibrated to standard to achieve maximum effectiveness.
01/2010 to 12/2011 Avionics Equipment Repairer United States Army | City, STATE,
  • Troubleshot integrated avionics systems accurately to determine operational conditions and interpret equipment operations to isolate flight control, stabilization systems, and radar equipment problems resulting in early identification of faults.
  • Interpreted inspection findings; determined corrective action and incorporated maintenance procedures leading to improved overall readiness.
  • Adjusted and replaced defective and improperly functioning circuitry and electronic components.
  • Completed 75 ALQ-144 modifications, 200 work orders in Night Vision Control Devices to ensure that the 2nd Combat Aviation Brigade remained 98% mission capable.
  • Selected over 25 personnel to train and become proficient on maintaining and repairing the Automatic Flight Control System computer, resulting in completion of over 55 hours of direct labor.
  • Provided dedication and diligence while contributing to the Night Vision Goggle department a 100% rating and the Avionics Shop a 98% rating during the Aviation Resources Management Survey Inspection.
Expected in Bachelor of Science | Network Operations and Security WESTERN GOVERNORS UNIVERSITY, Salt Lake City, Utah GPA:
Expected in Associates Degree | Information Technology BATES TECHNICAL COLLEGE, Tacoma, Washington GPA:
Phi Theta Kappa Honor Society Henry H. Lind Non-Commissioned Officer Academy, Joint Base Lewis
Expected in Graduate | LAURA MERCADO HIGH SCHOOL, San Juan, GPA:

CompTIA A+

Information Technology Infrastructure Library (ITILv4)

C-Tech Certified

Google Technical Support Fundamentals


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Job Titles Held:

  • Mail Carrier
  • Desktop Support Specialist
  • TMDE Coordinator
  • Avionics Equipment Repairer


  • Bachelor of Science
  • Associates Degree
  • Graduate

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