Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Microsoft Office
  • Multitasking
  • Time management
  • Problem resolution
  • Work ethic
  • Payment methods
  • Cash register operation
  • Courteous and professional demeanor
  • Guest and client satisfaction
Lodge Associate, 05/2021 - 08/2021
Avalon Health Care Group WA, State,
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Thanked and asked every customer back to provide excellent customer service.
  • Responded to guest questions about current facility events and future offerings.
  • Complied with health and sanitation practices and procedures.
  • Responded to customer questions or issues.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Caregiver, 01/2017 - 04/2021
Vpne Parking Solutions Somerville, MA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Developed patient care plans with doctors and registered nurses.
  • Followed care plan and directions to administer medications.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assistant Manager, 07/1997 - 05/2004
Comfort Inn Hotel City, STATE,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Managed payroll
  • Oversaw the yearly budget, and trends in the market to create new revenue flow.
Education and Training
Medical Coding Certificate: ICD-10 Coding, Expected in 03/2017
Everett Community College - Everett, WA
  • Assign the appropriate ICD-10-CM diagnosis/procedure codes and CPT procedure codes.
  • Verifying proper coding and diagnosis coding is entered in the practice management system based on the level of service provided and documented in the electronic health record by provider.
  • Complete charge entry process in biilling system.
  • Dean's List Honoree [Fall 2016, Spring 2017]
Medical Billing Specialist Certificate : Medical, Expected in 03/2017
Everett Community College - Everett, WA

· Skilled in computer, research, and problem-solving skills, ability work with detailed information.

· Medical Answering phone calls, assist with patient and medical staff questions; effective and thorough communication with terminology, Pharmacology and Pathophysiology as recorded in medical reports and patient records.

· Medical Billing and proper recordkeeping,

· Skilled in both billing and coding techniques to ensure that healthcare providers and/or patients receive accurate and timely reimbursement from medical insurance companies.

· Microsoft team members regarding patient care.

· Word, Excel skilled and type 40+ WPM, file management; computer applications including database, spreadsheets, presentation graphics.

· English oral and written communication skills, excellent customer service skills,

· Understand insurance claims processing, medical insurance billing regulations, and accurately code medical diagnoses and procedures.

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School Attended

  • Everett Community College
  • Everett Community College

Job Titles Held:

  • Lodge Associate
  • Caregiver
  • Assistant Manager


  • Medical Coding Certificate
  • Medical Billing Specialist Certificate

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