LiveCareer-Resume

library media clerk resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I have an incredible work ethic and take pride in every job I am given. I have worked in the financial industry for the last 20 years. I have shifted careers as I want to teach financial literacy to young adults. With my experience in the financial sector I believe that there is not better way to prepare young adults for their future without having an understanding of how to use money. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Processes and Procedures
  • Materials Distribution
  • Reading and Teaching
  • Answering and Directing Calls
  • Administrative Work Management
  • Equipment Securing
  • Accurate Recordkeeping
  • Administrative Support
  • Clerical Support
  • Active Communication
  • Computer Troubleshooting
  • Data Integrity
Work History
10/2021 to Current Library Media Clerk Council Bluffs Community School District | Council Bluffs, IA,
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Entered new transactions and updated records of library users.
  • Supported staff with facility maintenance, security and customer relations work..
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
07/2013 to Current Banking Member Care Representative Credit Union Of Southern California | City, STATE,
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
03/2013 to 07/2013 Member Service Officer Lutheran Credit Union | City, STATE,
  • Maintained financial accounts by processing customer adjustments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
01/2011 to 03/2013 Banking Member Service Representative Credit Union Of Southern California | City, STATE,
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Wrote and distributed customer correspondence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in to to No Degree | General Education Riverside Community College, Riverside, CA, GPA:
Expected in 07/2022 to to Master of Arts | Higher Education University of Arizona Global Campus, Chandler, AZ, GPA:
Expected in 12/2012 to to Bachelor of Arts | Health Care Administration Ashford University, San Diego, CA GPA:
Expected in 06/1999 to to High School Diploma | Centennial High School, Corona, CA GPA:

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Resume Overview

School Attended

  • Riverside Community College
  • University of Arizona Global Campus
  • Ashford University
  • Centennial High School

Job Titles Held:

  • Library Media Clerk
  • Banking Member Care Representative
  • Member Service Officer
  • Banking Member Service Representative

Degrees

  • No Degree
  • Master of Arts
  • Bachelor of Arts
  • High School Diploma

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