library circulation desk assistant resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Qualified applicant offering versatile customer service and organizational efficiency. Dedicated worker who strives to independently multi-task while maintaining a positive and cheerful disposition. Strong employee, who readily adapts to change, works diligently and exceeds expectations.
Core Qualifications
Dedicated team player
Flexible schedule
Outstanding interpersonal skills
Focused and driven employee
Strong oral and written communication skills
Customer service-oriented front desk training
Microsoft Word, Excel, PowerPoint, Google Docs
Social Media proficient: Facebook, Twitter, LinkedIn, Tumblr, Wordpress, Google+
Experience
07/2012 to Current
Library Circulation Desk Assistant Bergen Community College – City, STATE,
Served as the direct library contact of front desk support for students, faculty, and staff of a bustling community college atmosphere. Cheerfully greeted and assisted all patrons with library tasks and customer service inquiries.
Responsible for opening the Meadowlands Library satellite location at Bergen Community College in Lyndhurst, New Jersey. Trusted to be a key holder and manage the Service Desk in the absence of a full-time library assistant supervisor.
Assisted in basic operations of the library Access Services and Media Services including circulation duties, screening calls, replying to emails concerning Meadowlands Library procedures, retrieving daily deliveries from the courier service, as well as managing the Meadowlands reference question statistics.
Provided information regarding library policies and procedures. Also located materials using the online library catalog for students, staff and faculty.
Managed the records of reserve items, electronic devices and lost/repairs.
Shelved materials and completed regular shelf reading in addition to maintaining the overall exceptional appearance of the library Service Desk and Learning Commons.
Offered recommendations for reading materials and media items that matched the wants and needs of the college population.
Maintained the order and inventory of staff storage rooms and created purchase orders from library specific vendors when necessary.
Processed delivery requests via FormSite, allowing items to circulate from both the Main Paramus campus and the Meadowlands satellite campus.
Processed, maintained, and displayed periodicals and newspapers.
Assisted faculty, staff and students with computer/media equipment, library materials and other duties as assigned.
09/2006 to 07/2011
Front Desk Circulation Assistant Rutherford Public Library – City, STATE,
Handled patron assistance and completed clerical tasks (e.g. data entry, filing, records management, creating circulation reports, billing, etc.) as the assistant to the circulation supervisor and circulation desk.
Accepted payments for overdue item fines, replacement fee and photocopy/fax purchases.
Organized loan processing, maintained patron records, and provided welcoming and informative customer service through in person, telephone, and email communication.
Communicated effectively with multiple internal departments as well as several Bergen County affiliated libraries to prepare loan requests and answer any questions or concerns regarding patron borrowing or records.
Entrusted to manage circulation desk as a key holder. Responsible for both opening and closing procedures on the Main Floor.
Co-developed a library page assistant training manual that offered faster adaptation for newly hired library pages and volunteers. Also assisted in the hand-on training of library pages in both the Children's Room and on the Main Floor, emphasizing proper organization and maintenance of library collections.
Earned outstanding marks on performance reviews. Specific recommendations for excellence in areas including professionalism, accuracy and quality, ability to grow and master new software and reports, enthusiastic work ethic, and commitment to providing extraordinary service.
Education
Expected in 2015 to to
Bachelor of Science: Business Administration - International Business New Jersey City University - Jersey City, NJ GPA:
Minor in Fitness, Exercise, and Sports
Fall 2013 Relevant Coursework:
BUSI 243 International Management
BUSI 332 Marketing Communications
BUSI 281 Business Law I
BUSI 331 Consumer Behavior
Expected in 2013 to to
Associate of Arts: Liberal Arts Bergen Community College - Paramus, NJ GPA:
Phi Theta Kappa, Alpha Epsilon Phi chapter
Bergen Community College Honors Student
Inducted member to the Judith K. Winn School of Honors
Dean's List Inductee: 2011-2013
Incurring a 4.0 GPA: 2011-2013
Expected in 2010 to to
High School Diploma: Rutherford High School - Rutherford, NJ GPA:
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