LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Experience
Library Assistant - YS, 02/2000 to 07/2019
Geo Group Inc.Montgomery Processing Center, TX,
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Collected payments for fines and fees, reconciled money deposit in the evening
  • Printed and mailed overdue notices and create invoices for refunds.
  • Communicated clearly with patrons and staff at other libraries via work email.
  • Responsible for opening and closing the building during Saturday shifts. Also closed the building at the end of other evening shifts.
  • Frequent use of Microsoft office products, library KOHA database, including patron records, and Google forms.
  • Children's programming, reader's advisory, displays and other duties as assigned such as copying, scanning and faxing for the public.
  • Patron registrations verifying proof of address.
  • Maintained confidentiality of patron information.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Marketed library's many services to visitors and patrons through active communication.
  • Answered questions from patrons and helped to find desired materials in-person and over the phone.
  • Created fliers to post throughout library that would inform visitors and patrons of upcoming events. Mainly, Toddler Story Time and special programs for children and families.
  • Placed books on proper shelves when returned to circulation.
Library Assistant, 09/1999 to 09/2011
Bering Straits Native CorporationHampton, VA,
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Collected payments for fines and fees.
  • Printed and mailed overdue notices.
  • Communicated clearly with patrons in person and over the phone.
  • Patron registrations verifying proof of address.
  • Responsible for closing the building at the end of assigned evening shifts.
  • Frequent use of computers for library database, including patron records.
  • Reader's advisory, book displays and other duties such as copying, scanning and faxing for the public.
  • Maintained confidentiality of patron information.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Marketed library's many services to visitors and patrons through active communication.
  • Answered questions from patrons and helped to find desired materials in-person and over the phone.
  • Created fliers to post throughout library that would inform visitors and patrons of upcoming events.
  • Placed books on proper shelves when returned to circulation.
  • Helped process new materials with protective plastic covers and location labels.
Front Desk Clerk, 05/1998 to 09/2003
AmericInnCity, STATE,
  • Politely welcomed arriving guests and confirmed reservations and identification.
  • Took payments including cash and credit cards. Deposits at the end of the shift.
  • Assign rooms provide room keys and information on amenities and policies.
  • Provide discount when called for; AAA, AARP, business rate, etc.
  • Entered customer data and updated information whenever patrons changed rooms.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct staff or guest rooms.
  • Evening shifts required laundry duty; washing and folding.
  • Reservations made by main phone line and toll free line.
  • Photocopying and faxing.
  • Special guest requests handled in a timely manner as I was sole clerk during most of my shift, ie. extra towels, blankets and/or pillows delivered, kids locked in the bathroom, treat smokey rooms with ionizer machine and more.
  • Tidying the lobby and setting out a continental breakfast during morning shift.
  • Frequent checkouts during morning shift.
  • Monitor security cameras for pool, lobby, hallways and doors.
  • Deal with guest complaints.
Work History
, 01/2000 to 01/2019
New Glarus Public LibraryNew Glarus, WI
  • Duty, check-in and check-out materials, take payments for fines and fees, reconcile money for the day, mail overdue notices and create invoices for refunds.
  • Responsible for opening the building when I worked Saturdays and closing the building at the end of evening shifts.
  • Additionally, frequent use of Microsoft office products, library database, including library catalog and patron records.
  • Children's programming, reader's advisory, displays and other duties as assigned such as copying, scanning and faxing for the public.
, 01/1999 to 01/2011
Brodhead Memorial Public LibraryBrodhead, WI
  • Duty, check-in and check-out materials, take payments for fines and fees, and mail overdue notices.
  • Responsible for closing the building at the end of evening shifts.
  • Additionally, frequent use of Microsoft office products, library database, including library catalog and patron records as well as photocopying for the public.
  • Other duties as assigned, such as book displays.
, 01/1998 to 01/2003
AmericInnMonroe, WI
  • Greet guests, assign rooms in person and by phone, take payments including cash or credit cards and tally deposits at the end of the shift.
  • Juggle multi-line phone system including taking messages for guests.
  • Evening shifts required laundry duty; washing and folding.
  • Mainly, people checking in and reservations as well as photocopying and faxing.
  • Guests also made special requests like requesting extra towels, blankets and pillows delivered to the room or had kids locked in the bathroom and more.
  • Morning shifts required tidying the lobby and setting out a continental breakfast.
  • Frequent checkouts during the morning hours.
  • This motel had security cameras for pool, lobby, hallways and doors, so sometimes had to deal with unruly guests, too.
Education
: History, Expected in
UW-MadisonCollege of Letters And Science - Madison, WI
GPA:
  • Recipient of Chancellor's Scholarship
  • Attended from Fall 1991 to Spring 1996
  • Majored in History
  • no degree
High School Diploma: , Expected in 05/1991
Juda High School - Juda, WI
GPA:
  • Member of National Honor Society
Highlights
  • Answering phones
  • Payment transactions
  • Microsoft office products
  • Phone system
  • Copying, scanning, and faxing
  • Patron registration
  • Computer assistance
  • Reference assistance
  • Damaged book removal
  • Material check-in and check-out
  • Material shelving
  • Shelf reading
  • Circulation desk
  • Written and oral communication
  • Children's programs
  • Circulation procedures
  • Audio/visual equipment
Professional Summary

Customer-centered Library Assistant successful at working with all types of personalities and thriving on providing top notch service. Knowledgeable in circulation procedures and payment processing. Offering a successful career history comprising more than 20 years.

Skills
  • Book, catalog, closing, copying, credit, database, doors, faxing, laundry, materials, mail, money, Microsoft office products, phone system, cameras, programming, scanning, taking messages, phone
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    Resume Overview

    School Attended

    • UW-MadisonCollege of Letters And Science
    • Juda High School

    Job Titles Held:

    Degrees

    • High School Diploma

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