Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Experience
Library Assistant - YS, 02/2000 to 07/2019 Geo Group Inc. – Montgomery Processing Center, TX,
Handled check-in and check-out process of library books and materials at circulation desk.
Collected payments for fines and fees, reconciled money deposit in the evening
Printed and mailed overdue notices and create invoices for refunds.
Communicated clearly with patrons and staff at other libraries via work email.
Responsible for opening and closing the building during Saturday shifts. Also closed the building at the end of other evening shifts.
Frequent use of Microsoft office products, library KOHA database, including patron records, and Google forms.
Children's programming, reader's advisory, displays and other duties as assigned such as copying, scanning and faxing for the public.
Patron registrations verifying proof of address.
Maintained confidentiality of patron information.
Assisted patrons with library's computers and provided information on logging onto Internet.
Marketed library's many services to visitors and patrons through active communication.
Answered questions from patrons and helped to find desired materials in-person and over the phone.
Created fliers to post throughout library that would inform visitors and patrons of upcoming events. Mainly, Toddler Story Time and special programs for children and families.
Placed books on proper shelves when returned to circulation.
Library Assistant, 09/1999 to 09/2011 Bering Straits Native Corporation – Hampton, VA,
Handled check-in and check-out process of library books and materials at circulation desk.
Collected payments for fines and fees.
Printed and mailed overdue notices.
Communicated clearly with patrons in person and over the phone.
Patron registrations verifying proof of address.
Responsible for closing the building at the end of assigned evening shifts.
Frequent use of computers for library database, including patron records.
Reader's advisory, book displays and other duties such as copying, scanning and faxing for the public.
Maintained confidentiality of patron information.
Assisted patrons with library's computers and provided information on logging onto Internet.
Marketed library's many services to visitors and patrons through active communication.
Answered questions from patrons and helped to find desired materials in-person and over the phone.
Created fliers to post throughout library that would inform visitors and patrons of upcoming events.
Placed books on proper shelves when returned to circulation.
Helped process new materials with protective plastic covers and location labels.
Front Desk Clerk, 05/1998 to 09/2003 AmericInn – City, STATE,
Politely welcomed arriving guests and confirmed reservations and identification.
Took payments including cash and credit cards. Deposits at the end of the shift.
Assign rooms provide room keys and information on amenities and policies.
Provide discount when called for; AAA, AARP, business rate, etc.
Entered customer data and updated information whenever patrons changed rooms.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered multi-line phone system, responded to inquiries and transferred calls to correct staff or guest rooms.
Evening shifts required laundry duty; washing and folding.
Reservations made by main phone line and toll free line.
Photocopying and faxing.
Special guest requests handled in a timely manner as I was sole clerk during most of my shift, ie. extra towels, blankets and/or pillows delivered, kids locked in the bathroom, treat smokey rooms with ionizer machine and more.
Tidying the lobby and setting out a continental breakfast during morning shift.
Frequent checkouts during morning shift.
Monitor security cameras for pool, lobby, hallways and doors.
Deal with guest complaints.
Work History
, 01/2000 to 01/2019 New Glarus Public Library – New Glarus, WI
Duty, check-in and check-out materials, take payments for fines and fees, reconcile money
for the day, mail overdue notices and create invoices for refunds.
Responsible for opening the building
when I worked Saturdays and closing the building at the end of evening shifts.
Additionally, frequent
use of Microsoft office products, library database, including library catalog and patron records.
Children's programming, reader's advisory, displays and other duties as assigned such as copying,
scanning and faxing for the public.
, 01/1999 to 01/2011 Brodhead Memorial Public Library – Brodhead, WI
Duty, check-in and check-out materials, take payments for fines and fees, and mail overdue
notices.
Responsible for closing the building at the end of evening shifts.
Additionally, frequent use
of Microsoft office products, library database, including library catalog and patron records as well as
photocopying for the public.
Other duties as assigned, such as book displays.
, 01/1998 to 01/2003 AmericInn – Monroe, WI
Greet guests, assign rooms in person and by phone, take payments including cash or credit cards and
tally deposits at the end of the shift.
Juggle multi-line phone system including taking messages for
guests.
Evening shifts required laundry duty; washing and folding.
Mainly, people checking in and
reservations as well as photocopying and faxing.
Guests also made special requests like requesting
extra towels, blankets and pillows delivered to the room or had kids locked in the bathroom and more.
Morning shifts required tidying the lobby and setting out a continental breakfast.
Frequent checkouts
during the morning hours.
This motel had security cameras for pool, lobby, hallways and doors, so
sometimes had to deal with unruly guests, too.
Education
: History, Expected in UW-MadisonCollege of Letters And Science - Madison, WI GPA:
Recipient of Chancellor's Scholarship
Attended from Fall 1991 to Spring 1996
Majored in History
no degree
High School Diploma: , Expected in 05/1991 Juda High School - Juda, WI GPA:
Member of National Honor Society
Highlights
Answering phones
Payment transactions
Microsoft office products
Phone system
Copying, scanning, and faxing
Patron registration
Computer assistance
Reference assistance
Damaged book removal
Material check-in and check-out
Material shelving
Shelf reading
Circulation desk
Written and oral communication
Children's programs
Circulation procedures
Audio/visual equipment
Professional Summary
Customer-centered Library Assistant successful at working with all types of personalities and thriving on providing top notch service. Knowledgeable in circulation procedures and payment processing. Offering a successful career history comprising more than 20 years.
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