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library assistant i resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Excelling at customer/ Patient satisfaction and retention. Flexible and hardworking in deadline-driven environments.

Skills
  • Fax, MS Word, Excel and PowerPoint, internet search tools and e-mail; able to quickly learn and apply new software applications
  • Fast learner, Highly dependable, Excellent attention to detail, typing speed of 35 wpm
  • Attention to detail
  • Cash register
  • Making copies
  • Credit
  • Customer relations
  • Customer satisfaction
  • Data entry
  • Dependable
  • E-mail
  • English
  • Fax
  • Inventory
  • Leadership
  • Medical Assisting
  • Excel
  • Microsoft office
  • Office
  • PowerPoint
  • MS Word
  • Fast learner
  • Safety
  • Sales
  • Scanners
  • Sorting
  • Spanish
  • Store merchandising
  • Telephone
  • 35 wpm
Certifications
CPR (BLS) 2019
Education
ROBERT MORGAN EDUCATIONAL CENTER Miami, FL Expected in 05/2013 Certificate In Medical Assisting: HealthCare : - GPA :
ROBERT MORGAN EDUCATIONAL CENTER Miami, FL Expected in 07/2009 High School Diploma : - GPA :
, Expected in Medical Office Procedures Phlebotomist, MA EKG Aide Pharmacology for Medical Assisting : - GPA :
Work History
Bay County - Library Assistant I
Bay County, FL, 02/2021 - 12/2021
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Maintained secure environment by monitoring visitors at front desk.
  • Organized summer reading program for local school children.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted librarian with conducting library orientation for new assistants.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Collected and processed fines on overdue library materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Entered new transactions and updated records of library users.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Handled paraprofessional duties.
City Of Madison - Library Page
Madison, WI, 11/2019 - 01/2021
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Located desired customer items through interlibrary loan system and coordinated deliveries.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.
  • Showed patrons where to find library resources and collected equipment, reference pieces and other items.
  • Assisted staff with completing special projects such as Storytime and Program aide.
  • Entered new transactions and updated records of library users.
  • Helped children select appropriate reading level library books.
Arup Laboratories, Inc - File Clerk
Sandy, UT, 06/2018 - 10/2018
  • Check all incoming paperwork (correspondence, invoices etc.) and making copies before distributing.
  • Sorting all papers alphabetically and according to content, dates, significance etc.
  • Create or update records with new files and information.
  • Enter paperwork into an electronic system either by data entry or by using optical scanners.
  • Deal with all requests to access files and keep logs of borrowed papers.
  • Follow policies and confidentiality dictations to safeguard data and information.
  • Monitor inventory of files, paper clips etc.
  • Deal with customers and office outside of the Miami region by email or telephone.
  • Oversaw all aspects of file room operations for [1] [File Clerk] and streamlined workflows to promote quicker turnaround.
  • Implemented improvements to file systems and procedures.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Created files, reports and records while maintaining confidentiality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Responded to internal and external requests for information.
  • Trained junior staff on department procedures.
PUBLIX SUPERMARKETS INC - Cashier/Customer Service Representative
City, STATE, 08/2010 - 04/2014
  • Provided leadership in obtaining and maintaining daily and monthly sales objectives Use safety equipment and following safety guideline.
  • Assist customer with merchandise to vehicle when necessary.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Trained 2 new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Cleaned floors regularly and used proper signs to warn customers of slippery surfaces.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Interacted positively with regular customers to build rapport, learn desires and remember names.
  • Reviewed and resolved differences between accounting information and cash drawer by examining transactions to resolve.
  • Totaled amount owed, collected payments and printed receipts to process transactions.

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Resume Overview

School Attended

  • ROBERT MORGAN EDUCATIONAL CENTER
  • ROBERT MORGAN EDUCATIONAL CENTER

Job Titles Held:

  • Library Assistant I
  • Library Page
  • File Clerk
  • Cashier/Customer Service Representative

Degrees

  • Certificate In Medical Assisting: HealthCare
  • High School Diploma
  • Medical Office Procedures Phlebotomist, MA EKG Aide Pharmacology for Medical Assisting

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