Library Assistant resume example with 15 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

03/2015 to Current
Library Assistant City Of Mesa Mesa, AZ,
  • Works full time for 40 hours a week.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Maintained accurate library records for inventory of periodicals and books.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Implemented and helped manage summer reading program for children.
  • Enforced current library policies fairly with patrons.
  • Worked alongside library staff to shelve books and organize collections.
  • Assisted with regular and special events such as book groups, coffee clubs and storytime for children.
  • Copied, printed and mailed material per librarians' requests.
  • Utilized software program to scan books in and out and run overdue reports.
  • Developed skills in Microsoft Office and other current computer technologies.
  • Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
  • Successfully implemented a beautification garden, terrarium and Mason jar project for children and adults.
  • Administered task, program pitch forms, after action reports, as well as incidents reports.
04/2013 to 04/2015
Front Desk Associate Nemacolin Woodlands Resort Mcmurray, PA,
  • Worked full time for 40 hours a week.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Verified and collected client payments.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted, registered and assigned guests to rooms according to individual requirements.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
05/2007 to 01/2013
Library Clerk City Of Desoto, Texas Desoto, TX,
  • Worked for 20 to 30 hours a week.
  • Shelve library materials accurately in alpha-numeric order to ensure immediate access by staff and customers
  • Maintain library materials in proper order and adjusts to changes in the collection by shifting materials to improve access to them
  • Assist customers with directional and catalog access questions to provide quality customer service, referring to appropriate staff members, as needed
  • Perform the tasks necessary to prepare the agency for opening and closing
  • Regularly check the proper order of library materials on shelves; Return library materials used by customers during the day to the proper place; Distinguish between directional and informational requests
  • Respond effectively to customers’ requests for assistance
  • Recognize items needing repair and decides on appropriate actions
  • Deal with stressful situations with tact and diplomacy
  • Flexibility, responsiveness and good communication skills
  • Ability to learn and use the computerized circulation system, learn new software applications quickly and adapt to changing technologies
  • Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less
  • Individual assignments will be determined by the supervisor based on then current workloads and department needs
Education and Training
Expected in 03/2022
Cyber Security Training - ,
Expected in 06/2021
Cash Handling - ,
Expected in 02/2021
Personal Identifiable Information - ,
Expected in 04/2020
CPR Training - ,
Expected in 01/2019
Able And Sable Library Training - ,
Expected in 06/2007
High school diploma:
Landstown High School - Virginia Beach, VA
Activities and Honors
MWR Library - Library Assistant

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Resume Overview

School Attended

  • Cyber Security Training
  • Cash Handling
  • Personal Identifiable Information
  • CPR Training
  • Able And Sable Library Training
  • Landstown High School

Job Titles Held:

  • Library Assistant
  • Front Desk Associate
  • Library Clerk


  • High school diploma

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