Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Experience
03/2015 to Current
Library AssistantCity Of Mesa – Mesa, AZ,
Works full time for 40 hours a week.
Greeted patrons upon entrance to library and offered assistance with needs or issues.
Returned books to circulation by placing on proper shelves.
Answered patrons' questions and assisted in finding materials requested.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Operated networked and standalone PCs, photocopier, fax machine and scanner.
Maintained accurate library records for inventory of periodicals and books.
Handled daily tasks, facility maintenance and security to support staff members.
Implemented and helped manage summer reading program for children.
Enforced current library policies fairly with patrons.
Worked alongside library staff to shelve books and organize collections.
Assisted with regular and special events such as book groups, coffee clubs and storytime for children.
Copied, printed and mailed material per librarians' requests.
Utilized software program to scan books in and out and run overdue reports.
Developed skills in Microsoft Office and other current computer technologies.
Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
Successfully implemented a beautification garden, terrarium and Mason jar project for children and adults.
Administered task, program pitch forms, after action reports, as well as incidents reports.
04/2013 to 04/2015
Front Desk AssociateNemacolin Woodlands Resort – Mcmurray, PA,
Worked full time for 40 hours a week.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Verified and collected client payments.
Answered phone and emails to make reservations and take guest information.
Trained newly hired employees on front desk procedures and business operations.
Greeted, registered and assigned guests to rooms according to individual requirements.
Made guest and group reservations, processing check-ins and check-outs for customers.
Conducted transactions, confirming patient information and processing according to standard protocol.
Responded to customer complaints, collaboratively troubleshooting to devise solutions.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
05/2007 to 01/2013
Library ClerkCity Of Desoto, Texas – Desoto, TX,
Worked for 20 to 30 hours a week.
Shelve library materials accurately in alpha-numeric order to ensure immediate access by staff and customers
Maintain library materials in proper order and adjusts to changes in the collection by shifting materials to improve access to them
Assist customers with directional and catalog access questions to provide quality customer service, referring to appropriate staff members, as needed
Perform the tasks necessary to prepare the agency for opening and closing
Regularly check the proper order of library materials on shelves; Return library materials used by customers during the day to the proper place; Distinguish between directional and informational requests
Respond effectively to customers’ requests for assistance
Recognize items needing repair and decides on appropriate actions
Deal with stressful situations with tact and diplomacy
Flexibility, responsiveness and good communication skills
Ability to learn and use the computerized circulation system, learn new software applications quickly and adapt to changing technologies
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less
Individual assignments will be determined by the supervisor based on then current workloads and department needs
Education and Training
Expected in 03/2022
: Cyber Security Training - , GPA:
Expected in 06/2021
: Cash Handling - , GPA:
Expected in 02/2021
: Personal Identifiable Information - , GPA:
Expected in 04/2020
: CPR Training - , GPA:
Expected in 01/2019
: Able And Sable Library Training - , GPA:
Expected in 06/2007
High school diploma: Landstown High School - Virginia Beach, VA GPA:
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