Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent LIbrary Assistant with thirteen years experience in circulation services and seven years of management and training experience.

  • Outstanding communication skills
  • Organized
  • Positive attitude
  • Self-directed
  • Resourceful
  • Critical thinking
  • Conflict resolution
  • Display design
  • Event planning
  • Social media and networks
  • Database management
  • Inventory control procedures
  • Microsoft Office Suite
  • Staff management, training and development
  • Schedule management
Professional Experience
Library Assistant, 08/2010 - Current
Roseland School District Santa Rosa, CA,

(512) 223-4746

Supervisor: Melinda Townsel, Head Librarian

  • Oversees the periodical collection at Northridge Library; processing materials for current and back issue retention, monitors usage and renews subscriptions annual with Ebsco, created QR Codes for all of the Northridge Library periodicals for which we have online access
  • Trains hourly library assistants
  • Repairs damaged books when possible
  • Assists with circulation services; checking materials in and out, taking patron fines, and helping patrons with general questions
  • Creates monthly displays; focused on local attractions, information, and community involvement, which are supported with our collection materials. Examples: Austin Music, Austin Art, Geocaching in the Austin Area
  • Serves on the Dean of Libraries' Strategic Planning Committee; which is organized to help Library Services keep goals updated with Austin Community College's goals by setting 1-3 year goals in the collection management and support service areas.
Library Associate I, 05/2008 - 08/2010
City Of Norfolk, Va Norfolk, VA,

Public & Research Services


Supervisor: Rameka Barnes, Manager of Public & Research Processing Services

(XXX) 862-2479

  • Oversaw support library desk operations which included circulating library materials, answering patron questions, processing recall requests, helping to develop staff and student employee training, processing items for patron pickup, working with our other libraries for troubleshooting and consistency, staff and student scheduling, coordinating off site book-drop collection and management, searching for missing library materials, and providing a positive exchange with patrons to insure excellent service
  • Oversaw the staffing three service points as the Circulation Supervisor (Reserves & Periodicals desk, Evans Library Annex desk, and the main Evans Circulation Desk.) Everything I did as a Library Specialist, I came to oversee, supervise, and develop
  • Directly supervised two Library Specialists, one Library Associate and eleven Student Employees in supporting desk services, which included hiring, scheduling, training, development and evaluations
  • Supervised three departmental email accounts, which included the main circulation accounts
  • Performed operations relating to quality control of Voyager circulation records, transactions, help test and manage Voyager system upgrades, and address patron record problems
  • Provided complex customer service interactions, which included the negotiation of fines, interacting constantly with a diverse population of students, faculty, and other users
  • Served on several unit and library work groups: our departmental Management Team, Workflow Operations, LibCat Re-design Group, our area IT and Web Development
  • Continually developed many new work-flow procedures for maximizing effectiveness, including training materials, workshops, and one-on-one training sessions for staff
  • Worked to keep procedural manuals updated and consistent throughout the department
  • Assisted with patron billing
  • Assisted patrons by looking up materials in Libcat or Voyager, showed patrons how to access and fill out our forms online, and trained patrons in using and digitizing microform items
Library Specialist I-III, 02/2007 - 05/2008
Sterling C. Evans Library, Texas A&M University City, STATE,
  • Trained, supervised and assisted student employees and other evening and weekend supervisors in the Access Services service point areas
  • Opened and closed these service areas on evenings and weekends
  • As a regular daytime student and desk supervisor, my duties included monitoring the work-flow in our library Annex service point, helping process materials available for patron usage, and assisting patrons at the check-out desk
  • For two years I scheduled 55 student workers for three service points and various activities with each student's schedule changing by the semester
Owner, Professional Organizer, 06/2005 - 06/2007
Organized Spaces By Leslie City, STATE,
  • Simplified client's lives by helping them to sort, reduce, organize and manage the clutter and paperwork they had accumulated in their homes
  • Ran errands and did some light cleaning for my clients
  • Managed my business with advertising, professional organization membership (National Organization of Professional Organizers,) bookkeeping and tax preparation, and creating my own forms for business as well as occasionally hiring additional people for short-term projects
  • Developed and taught a 5-week (once a week) workshop on personal organizing practices
Bookseller, Store Receiving Manager, 02/2006 - 04/2007
Barnes & Noble Booksellers City, STATE,

(XXX) 764-8955

Supervisor: Donna Clup-Hixon, Store Manager

Bookseller Duties

  • Worked the cash register, shelved and maintained book selections, and help customers find or order books

Store Receiving Manager Duties

  • Supervised several employees to assist my daily operations
  • Created weekly statistical and inventory reports
  • Helped resolve customer complaints
  • Created an innovative new system in processing books returns
  • Had charge of the yearly inventory that involved coordinating a team of “lead” (section supervisors) and an inventory management business in an overnight venture to physically count and mark every item in the store
Stacks Supervisor, Library Specialist III, 09/2000 - 07/2005
Cushing Memorial Library And Archives, Texas A&M University City, STATE,


Supervisor: Melissa Zajieck, Library Associate II

(XXX) 845-1951

  • Organized all aspects of Cushing's book and collection stacks
  • Created and maintained an accurate database of locations of all collections
  • Directly supervised student worker employees in various projects that include collection preservation, maintenance, room arrangements, and moving large collections
  • Was responsible for materials in fourteen different rooms in three different buildings, including two off-site locations
  • Regularly trained additional employees in areas of my expertise upon the supervisor's request
  • Created different forms for keeping track of Cushing's inventory and statistics as needed
  • Arranged a system for accession of collections to keep track of inventory coming into Cushing's possession
  • Supervised the university's movers in moving many boxes of materials between Cushing's off-site storage locations
  • Coordinated and created exhibits in three exhibit areas - most notably I curated an exhibit of Thomas Nast prints from Harper's Weekly magazine, and was interviewed concerning this exhibit on KBTX TV, our local news channel
  • Was a reference assistant in the Kelsey Reading Room research area of Cushing library
  • Arranged and created container lists for numerous collections in Cushing's possession, enabling research opportunities for patrons
  • Opened and closed Cushing's physical building, including being the supervisor of the building on occasional Saturdays, and during the majority of Cushing's evening hours
  • Charge of Cushing's entire art inventory, including creating finding aids, housing and moving materials, and ensuring all documentation was in order when lending to other museum and library facilities
  • Served on work-related committees including the Classified Staff Advisory Council and the Work Environment Committee
  • Was a member of the Library Staff Association, Society of American Archivists, and volunteered on the Story-time Outreach Committee (reading to international student children through the libraries.)

Member of Mensa since August 2013

Lone Star Mensa

  • Lone Star Mensa Vice-President 2014-2016
  • Public Relations & Outreach Coordinator 2015-2016
  • Records & Archives 2015-2016
  • Webmaster 2014-2015


  • Increased Twitter followers for Lone Star Mensa by 500+ in just 2 months by utilizing Hootsuite and Tweeting significant local and relevant information
  • Conceptualized and launched an outreach campaign for Lone Star Mensa, which led to 50% increased prospect inquiries for our area
  • LoneStaRG XVIII Chair 2014, the annual Labor Day Weekend event, which included hotel search & negotiation, hospitality planning, scheduling events
Certificate in Business Administration: , Expected in July 1988
Brazos Business College - Bryan, TX
Select One: , Expected in 2010
Blinn College - Austin, TX
  • Completed 21 semester hours at Blinn College
Select One: , Expected in
Austin Community College - Austin, TX
  • Completed 29 semester hours at ACC
  • Current cumulative GPA is 3.4
  • Honors Program and Gold Member of the Phi Theta Kappa International Honors Society, Alpha Gamma Pi Chapter at ACC.
  • Served as co-chair for two Phi Theta Kappa service committees
Professional Training

Emerging Supervisor Program, Texas A&M University, 2001.

  • Obtained certificate for taking 10 core management level workshops in training to sharpen supervisory skills.

Book History Workshop, Texas A&M University, 2004: Participant

Book History Workshop, Texas A&M University, 2005: Assistant

Principles of Supervision and Management Program, Texas A&M University 2008-2009.

  • Obtained certificate for 10 courses necessary to supervise staff employees. Some include: Fair-Labor Standards Act, Legal Issues in the Workplace, Leave Policies, Progressive Discipline, Workers’ Compensation Procedures.
Office, Equipment & Software Skills
  • Typing speed: 45-50 wpm.
  • Use of office equipment: various copiers, fax machine, 10-key calculator, cash registers, POS systems, personal computers, laptops, scanners, digital cameras, tablets, cell phones, MP3 players and files.
  • Proficient in Microsoft Office 2013 Suite applications: Excel, Word, Access, PowerPoint, Publisher) Adobe Photoshop CS6/CC and various web browsers.
  • Able to use Google Docs, Apps, Groups and Sites.
  • Able to digitize microfilm and microfiche using Adobe Professional 7.0 and a Konica Minolta MS 6000 MKII Microform scanner.
  • Library searching and circulation tools: Voyager, Libcat, Millenium iii, also some Ares (electronic Course Reserves System.)
  • Proficient in the Library of Congress call numbering system and shelving practices.
  • Able to edit video, CDs, 16mm and 8mm film reels, process and print 35mm film.

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School Attended

  • Brazos Business College
  • Blinn College
  • Austin Community College

Job Titles Held:

  • Library Assistant
  • Library Associate I
  • Library Specialist I-III
  • Owner, Professional Organizer
  • Bookseller, Store Receiving Manager
  • Stacks Supervisor, Library Specialist III


  • Certificate in Business Administration
  • Select One
  • Select One

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