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level 1 technical support executive resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Websites, Portfolios, Profiles
Professional Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Seeking a position to utilize my skills and abilities in the Industry that offers professional  growth  while  being resourceful, innovative and flexible.
Skills
  • Comprehensive problem solving abilities.
  • Excellent verbal and written communication skills.  
  • Exceptional listening, convincing and negotiating skills.  
  • High energy levels & enthusiasm with the ability to work in a dynamic environment.  
  • Thorough knowledge of Microsoft windows operating systems and Mac
  • Troubleshooting proficiency
  • Patient and diligent
  • Microsoft Office expert
  • Strong ActiveX troubleshooting skills
  • Proficient in Networking, Printers, PC Security systems
  • Ability to deal with people diplomatically.
  • Willingness to learn.
Work History
Level 1 Technical Support Executive , 02/2011 to 06/2012
Iyogi Technical ServicesCity, ,
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Support customers with online billing and account issues.
  • Assisted customers with technical issues via email, live chat and telephone. 
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Worked with customer service supervisor to resolve customer concerns.
  • Demonstrated professionalism and courtesy with customers at all times.

Level 2 Tech-sales executive , 06/2012 to 07/2015
Support Station Technologies Pvt LtdCity, ,
  • Diagnosing Technical issues and providing a relevant Action Plan to Client, so that we can provide an outstanding Technical Support and Excellent customer service 
  • Handling Calls and provide remote sessions and action plans to our Client
  • Self-assessment of data to know the points, where improvement is required.
  •  Following quality standards set by the quality management team.
  • Subscription and warranty up selling.
  • Support customers with online billing and account issues.
  • Trained new employees and explained protocols clearly and efficiently.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Education
High School Diploma: , Expected in 2008
Daisy Dales High School - New Delhi, INDIA
GPA:
Bachelor of Arts: , Expected in 2013
Monad University - Haryana, INDIA
GPA:

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Resume Overview

School Attended

  • Daisy Dales High School
  • Monad University

Job Titles Held:

  • Level 1 Technical Support Executive
  • Level 2 Tech-sales executive

Degrees

  • High School Diploma
  • Bachelor of Arts

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