• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Level 1 Technical Support Executive
Please provide a type of job or location to search!
SEARCH

Level 1 Technical Support Executive Resume Example

Love this resume?Build Your Own Now
LEVEL 1 TECHNICAL SUPPORT EXECUTIVE
Professional Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Seeking a position to utilize my skills and abilities in the Industry that offers professional  growth  while  being resourceful, innovative and flexible.
Skills
  • Comprehensive problem solving abilities.
  • Excellent verbal and written communication skills.  
  • Exceptional listening, convincing and negotiating skills.  
  • High energy levels & enthusiasm with the ability to work in a dynamic environment.  
  • Thorough knowledge of Microsoft windows operating systems and Mac
  • Troubleshooting proficiency
  • Patient and diligent
  • Microsoft Office expert
  • Strong ActiveX troubleshooting skills
  • Proficient in Networking, Printers, PC Security systems
  • Ability to deal with people diplomatically.
  • Willingness to learn.
Work History
Level 1 Technical Support Executive , 03/2011 to 07/2012
Iyogi Technical Services – City
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Support customers with online billing and account issues.
  • Assisted customers with technical issues via email, live chat and telephone. 
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Worked with customer service supervisor to resolve customer concerns.
  • Demonstrated professionalism and courtesy with customers at all times.

Level 2 Tech-sales executive , 07/2012 to 08/2015
Support Station Technologies Pvt Ltd – City
  • Diagnosing Technical issues and providing a relevant Action Plan to Client, so that we can provide an outstanding Technical Support and Excellent customer service 
  • Handling Calls and provide remote sessions and action plans to our Client
  • Self-assessment of data to know the points, where improvement is required.
  •  Following quality standards set by the quality management team.
  • Subscription and warranty up selling.
  • Support customers with online billing and account issues.
  • Trained new employees and explained protocols clearly and efficiently.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Education
High School Diploma: 2008
Daisy Dales High School - City, State
Bachelor of Arts: 2013
Monad University - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Daisy Dales High School
  • Monad University

Job Titles Held:

  • Level 1 Technical Support Executive
  • Level 2 Tech-sales executive

Degrees

  • High School Diploma : 2008
    Bachelor of Arts : 2013

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Technical-Support-Level-1-resume-sample

Technical Support Level 1

Control4 Corporation

Las Vegas , NV

Level-1-Help-Desk-Agent-/-technical-support-resume-sample

Level-1 Help Desk Agent / technical support

CCI For IBM - NiSource Acct

City , STATE

Executive-Assistant-to-Owner-resume-sample

Executive Assistant to Owner

Fontainebleau Miami Beach

Miami Beach , FL

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.