leader in training office assistant resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Innovative Office Assistant 5 years of experience. Outgoing and supportive worker with talent for organization, training in [Software] and great time management skills. Committed to proactive thinking and reliability. Dedicated Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output.

  • Reliable and Punctual
  • Creative Thinking
  • Office Supply Management
  • Data Recording
  • Calendar Management
  • Microsoft Office
  • Mail Sorting and Routing
  • Verbal and Written Communication
  • Self-Motivated
  • Record Sorting and Filing
  • Prioritization and Time Management
  • Problem Solving
  • Flexible and Adaptable
  • Attention to Detail
  • Accounts Payable and Receivable
  • Meeting Transcription
  • Information Processing
  • Event and Activity Planning
  • Document Typing and Formatting
  • Inventory Assessment
Work History
03/2016 to Current
Leader in Training , Office Assistant 2-10 Home Buyers Atlanta, GA,
  • Updated and maintained database systems, office files, inventory, and mailing lists.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled all incoming business and client requests for information.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Controlled inventory stock levels, reordering as necessary within budget.
  • Maintained financial documents and office bookkeeping using [Software].
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Composed sensitive, confidential reports and documentation.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared and proofread outgoing correspondence for office staff including letters and emails.
  • Provided direction, support and ongoing feedback to staff.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Delivered clerical support by handling range of routine and special requirements.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed average of [Number] inbound calls and directed to appropriate extension.
  • Managed average of 45 or more inbound calls and directed to appropriate extension.
  • Utilized MS Outlook to set appointments and manage office calendar.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Proofread and edited professional business documents prior to release and request for approval.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Received and routed business correspondence to correct departments and staff members.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
  • Managed records and data transfer, ensuring traceability and improving operations through automated systems.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
01/2015 to 04/2016
Agent Services Representative RPM City, STATE,
  • Followed up on department reports, contact information and missing enrollment and agent information.
  • Achieved established monthly goals.
  • Delivered world-class customer service to internal and external customers.
  • Provided accurate information by utilizing proper systems, department tools and product brochures.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and [Action].
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended products to customers, thoroughly explaining details.
  • Effective liaison between customers and internal departments.
03/2011 to 06/2015
Repairs McCreary Modern City, STATE,
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
Expected in
High School Diploma:
Maiden High School - Maiden, NC
  • Received Diploma
Expected in
Associate of Science:
Univesity of Phoenix - Arizona City, AZ,

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Resume Overview

School Attended

  • Maiden High School
  • Univesity of Phoenix

Job Titles Held:

  • Leader in Training , Office Assistant
  • Agent Services Representative
  • Repairs


  • High School Diploma
  • Associate of Science

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*As seen in:As seen in: