Lead Medical Office Assistant resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Astute medical administrative professional trained in appointments, front desk management, and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Detail-oriented and knowledgeable Medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

  • Verbal and Written Communication
  • CPR Certified
  • Data Management
  • Computer Proficiency
  • Collecting Patient Specimens and Tests
  • EHR Software Proficient
  • Collaboration and Teamwork
  • Scheduling Tests and Procedures
  • Payment Scheduling and Collection
  • Calendar and Appointment Management
  • Office Management
  • Bilingual
  • Message and Report Transcription
  • Inventory Management
  • Patient Database Maintenance
  • Maintaining Financial Records
  • Adaptable and Flexible
  • Organization and Time Management
  • Critical Thinker
  • Detail-Oriented
  • Administering Medications
High School Diploma: , Expected in 06/2019
Admirals William F. Halsey Health And Public Safety Academy - Elizabeth, NJ,
Work History
Lead Medical Office Assistant, 10/2020 to Current
Quadgraphics, ,
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded, and filed medical payments by check, cash, and credit card.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with the most up-to-date information.
  • Used EMR Software to schedule appointments for doctor visits and procedures
Counter server/ cashier, 10/2017 to 06/2020
Quadgraphics, ,
  • Helped customers choose items based on menu options, dietary needs, and preferences.
  • Packaged and delivered to-go orders and trays for guests leaving the restaurant.
  • Met upsell goals consistently for desserts, drinks, and special menu items.
  • Demonstrated knowledge and applied proper food handling standards.
  • Took and processed customer orders.
  • Provided information regarding promotions and menu items.
  • Provided information about the menu and made suggestions based on taste, availability, and price.
  • Reconciled cash drawer and corrected any errors.
  • Managed multiple tasks in a high-volume environment.
  • Updated displays, cases, and other customer-facing areas to promote and showcase new items.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Addressed guest complaints and resolve issues to promote satisfaction.
  • Delivered items to guest tables and addressed requests.
Sales associate, 10/2019 to 01/2020
Victoria Secret PINK, ,
  • Rang up customers with urgency to get them in and out the door in a timely manner
  • Maintained knowledge of current sales and promotions and kept guests updated
  • Responsible for greeting customers, responding to questions and improving engagement with merchandise, and providing outstanding customer service
  • Organized and assessed store through products shipment, count, and inventory
  • Meeting and making connections with customers, asking questions and listening to shopper's needs, then giving options and advice on meeting those needs
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Recommended accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales associate, 06/2017 to 09/2017
Mandee, ,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained records related to sales, returns and inventory availability.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
Direct Support Professional, 01/2020 to 01/2022
Company Name, , East Brunswick


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Resume Overview

School Attended

  • Admirals William F. Halsey Health And Public Safety Academy

Job Titles Held:

  • Lead Medical Office Assistant
  • Counter server/ cashier
  • Sales associate
  • Sales associate
  • Direct Support Professional


  • High School Diploma

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