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Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
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- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Tested and recorded blood glucose levels.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared initial patient charts for admission.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
Lodi High School - Lodi, CA
High School Diploma
Lincoln Technical Academy - Lodi, CA,
Completed 200 hours Internship with Gold Star
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School Attended
- Lodi High School
- Lincoln Technical Academy
Job Titles Held:
- Lead Medical Assistant, Office Manager
- Office Manager
- Medical Assistant
Degrees
- Certificate Of Completion
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