Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Compassionate and personable, enthusiastic, hardworking professional with exceptional people relations. Patient-focused and highly motivated professional offering 20+ year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Problem solver and excellent communicator. Recognized for staff development and leadership skills.

  • Multidisciplinary team collaboration
  • Wellness services
  • Drug inventory management
  • Patient education and counseling
  • Hiring and recruitment
  • Inventory and restocking
  • Training and development
  • Seasoned in medical clinical procedures
  • Medication dispensing
  • Documentation and control reporting
  • Team leadership
  • Workflow planning
  • Proficient in Microsoft Office
  • Staff management
Work History
Director of Nursing, 06/2010 to Current
Brightspring Health ServicesIrvine, CA,
  • Planned and assigned workload to 65 person nursing staff to direct patient care.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Evaluated work performance of 65 nursing personnel to determine wage increases and implement discipline.
  • Participated in bi—weekly management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Recruited and developed over 30 quality individuals to develop accountable top quality staff.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Identified department issues to recommend corrective actions.
  • Performed rounds to observe care and interview staff, residents and families.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Developed policies and procedures for effective pharmacy management.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Nursing Supervisor, 01/2014 to 06/2016
UchealthLone Tree, CO,
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
  • Developed and implemented new nursing protocols designed to improve patient outcomes while minimizing medical errors.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Investigated and reported all incidents per hospital policies.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Provided direct nursing care to patients when personnel was short-staffed.
Lead Legal Secretary, 02/1994 to 01/2008
State FarmCity, STATE,
  • Managed and archived quality legal documentation, trial preparation and file audits to manage attorney case load.
  • Managed day-to-day legal activities such as subpoena services for Law office with 65 attorneys.
  • Strictly adhered to privacy laws to avert possible information breaches and protect client data.
  • Implemented diary of Legal Document and procedures to save time and spearhead specific legal projects.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Wrote and filed pleadings with Supreme court on schedule to maximize case success.
  • Trained and managed 30+ employees in best practices and protocols to ensure maximum productivity.
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing medical arguments for trial attorney regarding personal injury cases.
Associate of Science: Nursing, Expected in 06/1989
Kingsborough Community College of The City University of New York - Brooklyn, NY
Associate of Science: Business Administration And Management, Expected in
Kingsborough Community College of The City University of New York - Brooklyn, NY

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Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York
  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Director of Nursing
  • Nursing Supervisor
  • Lead Legal Secretary


  • Associate of Science
  • Associate of Science

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