Lead Intake Coordinator Case Management Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Policy and procedure modification
  • Scheduling
  • Documentation and control
  • Staff Management
  • Planning and Coordination
  • MS Office
  • Written Communication
  • Adaptability
  • Compassion
  • Detail-oriented
Work History
12/2019 to Current
Lead Intake Coordinator/Case Management Home At Last CDC City, STATE,

Delivered clerical support by efficiently handling wide range of routine and special requirements.

  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Codified office structures and processes to promote teamwork and performance.
  • Supervised and guided new employees on Task and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between Job titles during arguments and diffused tense situations.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Prepared daily Type reports to assist business leaders with key decision making and strategic operational planning.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged corporate and office conferences for company employees and guests.
  • Organized Type meetings for Job titles and coordinated availability of conference rooms for participants.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Coordinated individual duties after careful evaluation of each Job title's skill level and knowledge.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Interpreted management directives to define and document administrative staff processes.
  • Improved office operations by automating client correspondence, record tracking and data communications.
01/2015 to 12/2019
Caregiver/Driver Underwood Guest Home City, STATE,
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Assisted patients with self-administered medications through Action and Action.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conferred with Job title to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Used Software and Software to maintain records of services performed and apparent condition of patients.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
03/2012 to 01/2015
Traveling Dental Assistant/Paient Care Elite Dental City, STATE,
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Booked appointments for patients using Software.
  • Assisted dentist with Type, Type and Type procedures.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Helped Job titles complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient X-rays and images by Action for review by dentist.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Prepared and positioned patients for procedures by Action, clipping dental napkins and placing patient safety devices.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Documented patients' dental health information, medical history and vital signs.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Action and Action.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, Action and Action.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
  • Used Software to document and maintain patient information and health background.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
Expected in 06/1986
GED: General Education
Abram Friedman Occupational Center - Los Angeles, CA
  • Coursework in English, Math. and Reading

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Resume Overview

School Attended
  • Abram Friedman Occupational Center
Job Titles Held:
  • Lead Intake Coordinator/Case Management
  • Caregiver/Driver
  • Traveling Dental Assistant/Paient Care
  • GED