Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Hard working and dedicated Human Services Professional with strong Case Management and Rehabilitation experience working directly with clients of various stages of life from infancy to the elderly. Able to successfully manage targeted caseloads up to maximum capacity for the organization. Excellent communication, Verbal, Written and people skills, as well as working knowledge of computers and Office equipment. Posses' a keen sense of observation and a knack for details. Exceptional knowledge of community resources with the overall goal of improving client's emotional stability. Experience with Intake process, Discharge and Transitioning Process, Transporting clients, Completing Intake and discharge paperwork, Experienced in HIPPA and DCF requirements and guidelines, Policies and Procedures and confidentiality of patient records. Knowledge and experience in Census, Projections, Scheduling and Supervision of Staff and Training. Lastly obtains a high degree of efficiency and proven success with Clients, Staff, Management and Clinical Team.
Highlights
  • Leadership Qualities, Multi Tasking, Quick learner, excelled in reviews and job performances, Knowledge
  • of Excel, Power Point, Salesforce, Credible, Learned the Call Center, Census, Projections, Billing, Client
  • Commitments, Medication Dispensing and much more. Skills Used
  • AMA Blocking, Conflict resolutions amongst Clients and Staff, Group Facilitating, Multi Tasking, Team Building
  • and organization.
  • Youth Services Coordinator/Domestic Violence Victims Advocate
  • SafeSpace Inc - Stuart, FL - June 2012 to June 2013
  • Overseen all the programs, events and youth activities in the Organization for Martin and Saint Lucie County,
  • both in Shelter, Outreach, At risk youths in after school programs and in the Martin County school district.
  • Same as Position prior but in addition, working in The Martin County School District, After School Care Facilities
  • and in Organizations working with Youth in Education and Drug Prevention.
  • Responsibilities
  • Assessing a helpline caller's safety and immediate needs and providing crisis intervention, information and
  • referral, as indicated. Conducting intakes and assessments with potential residents. Facilitating a 10 week
  • Prevention Program called Y.O.U.R. Youth Outreach Understanding Relationships in the Martin County School
  • System. Facilitating DVEC Domestic Violence Effects Children Program. 8 to 10 weeks Curricula based
  • Program and participant receive certificate of completion. Collaboration Per United for Families, Department
  • of Children and Families and SafeSpace Inc. Documenting calls in a computer database and maintaining
  • a daily log for communication and statistical purposes. Maintaining accurate client records and processing
  • required paperwork in a timely manner and in accordance w/funding sources and agency standards. Providing
  • concrete referrals and current, effective resources to residents during their shelter stay. Advocating on behalf
  • of clients with city/county agencies and other services providers. Fostering self-sufficiency by serving as a
  • positive role model and guiding residents through day-to-day activities in a homelike environment. Participating
  • in staff meetings, case conferences and other meetings as needed. Facilitating/co-facilitating support or
  • educational groups as needed. Building service partnerships with related community-based organizations.
  • Working collaboratively with agency volunteers. Speaking publicly regarding the agency and its services.
  • Assisting in the daily operations of the emergency shelter. Establishing and maintaining harmonious working
  • relationships with co-workers, staff, clients, law enforcement, volunteers, public, etc.
  • ADDITIONAL DUTIES AND RESPONSIBILITIES
  • In this role I was a certified facilitator for a 10 week Program called DVEC (Domestic Violence Effects
  • Children.) I was in a collaborative partnership with Department of Children and Families and United for Families.
  • Participants were required to attend and participant in this 10 week program I facilitated and upon completion
  • and participation received a certification that was required in their case plan to either get their children back
  • or prevented them from losing custody of their children. At that time, I was the only facilitator in Martin County
  • for that program.
  • I also have my certifications that I am Core Trained 40 hours, My Victims Compensation and Injunction
  • of Protections training certifications through the State Attorney's Office and numerous other certifications
  • regarding assisting victims in crimes, disabilities, working with children and etc. Additional available Upon
  • Request
  • My Strengths
  • Expert in Age appropriate strategic safety planning, Knowledge of community resources and referrals, Diverse
  • curriculum that embraces leadership, Ability to offer flexible programming to meet the various needs of all
  • ages within the community. Ability to commutate to individuals that they can be safe and the violence and or
  • circumstances is not their fault. Providing resources for kids to parents or caretaker. Adaptable programming
  • to meet the needs of children throughout the tri-county area. Strong community partnerships Martin and Indian
  • River County School District, Boys and Girls Club of Martin and Indian River Counties, and YMCA, PebbleStone
  • Academy, DCF-Child Protective Services, Vero Beach Elementary, Tykes & Teens, Suncoast Mental Health,
  • Castle (Parenting & High Hopes Programs), United for Families, Indian River County Health Dept and The
  • Martin County Sherriff/Stuart Police Department and Fire Department.
  • Children's Advocate
  • SafeSpace Inc - Stuart, FL - October 2010 to June 2012
  • In addition, I was the Outreach Advocate and the Domestic Violence Effects on Children Instructor for the
  • DVEC Program for Martin County. I was in charge of supervision and training of staff and scheduling. Assessing
  • a helpline caller's safety and immediate needs and providing crisis intervention, information and referral, as
  • indicated. Conducting intakes and assessments with potential residents.Documenting calls in a computer
  • database and maintaining a daily log for communication and statistical purposes. Maintaining accurate client
  • records and processing required paperwork in a timely manner and in accordance w/funding sources and
  • agency standards. Providing concrete referrals and current, effective resources to residents during their shelter
  • stay. Advocating on behalf of clients with city/county agencies and other services providers.Fostering self-
  • sufficiency by serving as a positive role model and guiding residents through day-to-day activities in a homelike
  • environment. Participating in staff meetings, case conferences and other meetings as needed. Facilitating/co-
  • facilitating support or educational groups as needed. Building service partnerships with related community-
  • based organizations. Working collaboratively with agency volunteers. Speaking publicly regarding the agency
  • and its services. Assisting in the daily operations of the emergency shelter. Establishing and maintaining
  • harmonious working relationships with co-workers, staff, clients, law enforcement, volunteers, public, etc,
  • Providing linkages with mainstream benefits, if applicable. Respecting, understanding and promoting Domestic
  • Violence Center mission, values, and goals. Maintaining a safe and secure facility by understanding and
  • following emergency procedures and conducting room checks as needed. Sorting and organizing food and
  • clothing donations as needed. Working alongside shelter residents throughout the facility to facilitate positive
  • role modeling and accessibility. Assuming additional responsibilities and performing special projects as needed
  • or directed.
  • Excel (7 years), Powerpoint (7 years), Salesforce (2 years), Call Center Experience (1 year), Management
  • 8 years), Microsoft Word (8 years), Medical Terminology (1 year), Advocacy (8 years), Healthcare (7 years),
  • Scheduling (5 years), Interviewing (8 years), Supervisor (9 years), Insurance Verification (1 year)
Accomplishments
  • On December 20, 2011 I was awarded employee of the quarter and employee of the year at SafeSpace Inc.
  • Also got to partake in a meet and greet with John Walsh from Americas most wanted for my Advocacy work in the tri county areas.
  • Program Coordinator Tykes & Teens Mental Health Agency - Stuart, FL - August XXX6 to December XXX9 I worked with suspended youth grades Middle through High School, Three years of Extensive Experience providing Clinical Social work.Held relationships with clients without becoming too emotionally involved.
  • Evaluated each student at admission and formulated appropriate treatment plan.
  • Provided high end social work and treatment services to patients with complex psychosocial needs independently as well as with group.
  • Took a fundamental role in coordinating services with the interdisciplinary team and community agencies to ensure appropriate patient care.
  • Extensive knowledge of family violence treatment, Drug Prevention, child abuse, sexual abuse assessments and therapeutic interventions.
  • Very effective communication skills both written and spoken.
  • Love and keen interest in people's care and well-being.
  • Excellent ability to work independently and handle under pressure.
  • Clear ability to keep sensitive information confidential.
  • Mature and special ability to handle responsibility.
  • Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent.
  • Communication with Students, Parents, Staff, Schools and Administrators.
  • Completed Follow up Surveys with Children & Families.
  • Trained Staff, completed scheduling and facilitated meetings and additional trainings.
Experience
Lead Intake Coordinator and Sober Life Flight Companion, 11/2014 to 10/2015
DevereuxDowningtown, PA,
  • Responsible for the admission, Transfers, Discharge and registration of patients.
  • I was the first employee patients encountered.
  • Collected and completed financial payments for treatment using Salesforce, Completing Promissory Notes and making payment arrangements when needed.
  • Traveled all throughout Florida to pick up or discharge client from program(s).
  • Also required to fly throughout United States to get Client and bring them in for treatment.
  • Transfered Client(s) and completed Client(s) MORS packet and Credible to the Detox, PHP or IOP facilities.
  • Offered support, Assistance, Encouragement during transitions and ensured they have nessasary medications, refills and co pay arrangements with pharmacy.
  • Completed support calls for clients and families and ensured they were given appropriate care and information regarding programs.
  • Also, assisted staff with difficult clients and AMA blocked when necessary.
  • When department was slow, worked in Accounting, Billing, Call Center or at the IOP living quarters as a tech.
  • I also completed that 5 Day Projections of Clients Admitting, D/Cing, Transferring for all of Unity's Detoxs, PHP Tracks and IOP Programs.
  • Created and updated Staff Schedule, Was in contact with the Advisors and discussed Client Commitments as they came in and made arrangements for Client pick ups.
  • Completed Audits and went over and corrected paperwork, MORS Packets and Credible work of IC's and complete audit and make corrections when needed.
  • Accomplishments Within a few months of being transfered to this Department, I was promoted to Lead/Supervisor.
Lead Behavioral Health Technician, 02/2013 to 11/2014
Unity RecoveryCity, STATE,
  • Oversee activities for clients, Work with clients, Therapist and Medical personnel, Go to the gym, beach, shopping, appointments and transport clients.
  • Assisted with discharging a Client and maintaining Client's confidentiality and records.
  • Recognized crisis situations and provided appropriate intervention and help, AMA Blocked when needed.
  • Provided emergency care, basic first aide, Crisis Intervention, Conflict Mediation, Group Facilitation, Pulling Funds and Request forms, Assisted with transportation needs and with orientation process.
  • Trained Staff and assisted staff with difficult Clients or completed additional tasks when needed to do so.
  • Accomplishments I started out as a BHT and within a few months became a lead/Supervisor.
Education
Associates degree: Human Services, Expected in XXX7
Phoenix College - ,
GPA:
Human Services
High school or equivalent: , Expected in XXX3
South Fork High School - Stuart, FL
GPA:
Willing to relocate: Anywhere
Skills
Accounting, agency, Attorney, basic, benefits, Billing, Call Center, conferences, Crisis Intervention, Client, Clients, database, emergency care, financial, forms, Funds, Group Facilitation, PHP, Instructor, Insurance, law enforcement, Team Building, Leadership, Notes, Mediation, Medical Terminology, meetings, Mental Health, Excel, Office, Powerpoint, Power Point, Microsoft Word, modeling, organizing, personnel, pick, Police, programming, Speaking, Quick learner, safety, Scheduling, Sorting, strategic, Supervisor, supervision, transportation
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer
  • ADDITIONAL INFORMATION Additional Trainings and Certifications available upon request. I have referrals and Referral letters from past employers.

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Resume Overview

School Attended

  • Phoenix College
  • South Fork High School

Job Titles Held:

  • Lead Intake Coordinator and Sober Life Flight Companion
  • Lead Behavioral Health Technician

Degrees

  • Associates degree
  • High school or equivalent

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