Hard working and dedicated Human Services Professional with strong Case Management and Rehabilitation experience working directly with clients of various stages of life from infancy to the elderly. Able to successfully manage targeted caseloads up to maximum capacity for the organization. Excellent communication, Verbal, Written and people skills, as well as working knowledge of computers and Office equipment. Posses' a keen sense of observation and a knack for details. Exceptional knowledge of community resources with the overall goal of improving client's emotional stability. Experience with Intake process, Discharge and Transitioning Process, Transporting clients, Completing Intake and discharge paperwork, Experienced in HIPPA and DCF requirements and guidelines, Policies and Procedures and confidentiality of patient records. Knowledge and experience in Census, Projections, Scheduling and Supervision of Staff and Training. Lastly obtains a high degree of efficiency and proven success with Clients, Staff, Management and Clinical Team.
Highlights
Leadership Qualities, Multi Tasking, Quick learner, excelled in reviews and job performances, Knowledge
of Excel, Power Point, Salesforce, Credible, Learned the Call Center, Census, Projections, Billing, Client
Commitments, Medication Dispensing and much more. Skills Used
AMA Blocking, Conflict resolutions amongst Clients and Staff, Group Facilitating, Multi Tasking, Team Building
On December 20, 2011 I was awarded employee of the quarter and employee of the year at SafeSpace Inc.
Also got to partake in a meet and greet with John Walsh from Americas most wanted for my Advocacy work in the tri county areas.
Program Coordinator Tykes & Teens Mental Health Agency - Stuart, FL - August XXX6 to December XXX9 I worked with suspended youth grades Middle through High School, Three years of Extensive Experience providing Clinical Social work.Held relationships with clients without becoming too emotionally involved.
Evaluated each student at admission and formulated appropriate treatment plan.
Provided high end social work and treatment services to patients with complex psychosocial needs independently as well as with group.
Took a fundamental role in coordinating services with the interdisciplinary team and community agencies to ensure appropriate patient care.
Extensive knowledge of family violence treatment, Drug Prevention, child abuse, sexual abuse assessments and therapeutic interventions.
Very effective communication skills both written and spoken.
Love and keen interest in people's care and well-being.
Excellent ability to work independently and handle under pressure.
Clear ability to keep sensitive information confidential.
Mature and special ability to handle responsibility.
Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent.
Communication with Students, Parents, Staff, Schools and Administrators.
Completed Follow up Surveys with Children & Families.
Trained Staff, completed scheduling and facilitated meetings and additional trainings.
Experience
Lead Intake Coordinator and Sober Life Flight Companion, 11/2014 to 10/2015 Devereux – Downingtown, PA,
Responsible for the admission, Transfers, Discharge and registration of patients.
I was the first employee patients encountered.
Collected and completed financial payments for treatment using Salesforce, Completing Promissory Notes and making payment arrangements when needed.
Traveled all throughout Florida to pick up or discharge client from program(s).
Also required to fly throughout United States to get Client and bring them in for treatment.
Transfered Client(s) and completed Client(s) MORS packet and Credible to the Detox, PHP or IOP facilities.
Offered support, Assistance, Encouragement during transitions and ensured they have nessasary medications, refills and co pay arrangements with pharmacy.
Completed support calls for clients and families and ensured they were given appropriate care and information regarding programs.
Also, assisted staff with difficult clients and AMA blocked when necessary.
When department was slow, worked in Accounting, Billing, Call Center or at the IOP living quarters as a tech.
I also completed that 5 Day Projections of Clients Admitting, D/Cing, Transferring for all of Unity's Detoxs, PHP Tracks and IOP Programs.
Created and updated Staff Schedule, Was in contact with the Advisors and discussed Client Commitments as they came in and made arrangements for Client pick ups.
Completed Audits and went over and corrected paperwork, MORS Packets and Credible work of IC's and complete audit and make corrections when needed.
Accomplishments Within a few months of being transfered to this Department, I was promoted to Lead/Supervisor.
Lead Behavioral Health Technician, 02/2013 to 11/2014 Unity Recovery – City, STATE,
Oversee activities for clients, Work with clients, Therapist and Medical personnel, Go to the gym, beach, shopping, appointments and transport clients.
Assisted with discharging a Client and maintaining Client's confidentiality and records.
Recognized crisis situations and provided appropriate intervention and help, AMA Blocked when needed.
Provided emergency care, basic first aide, Crisis Intervention, Conflict Mediation, Group Facilitation, Pulling Funds and Request forms, Assisted with transportation needs and with orientation process.
Trained Staff and assisted staff with difficult Clients or completed additional tasks when needed to do so.
Accomplishments I started out as a BHT and within a few months became a lead/Supervisor.
Education
Associates degree: Human Services, Expected in XXX7 Phoenix College - , GPA: Human Services
High school or equivalent: , Expected in XXX3 South Fork High School - Stuart, FL GPA:
Willing to relocate: Anywhere
Skills
Accounting, agency, Attorney, basic, benefits, Billing, Call Center, conferences, Crisis Intervention, Client, Clients, database, emergency care, financial, forms, Funds, Group
Facilitation, PHP, Instructor, Insurance, law enforcement, Team Building, Leadership, Notes, Mediation, Medical Terminology, meetings, Mental Health, Excel, Office, Powerpoint, Power Point, Microsoft Word, modeling, organizing, personnel, pick, Police, programming, Speaking, Quick learner, safety, Scheduling, Sorting, strategic, Supervisor, supervision, transportation
Additional Information
Willing to relocate: Anywhere
Authorized to work in the US for any employer
ADDITIONAL INFORMATION
Additional Trainings and Certifications available upon request. I have referrals and Referral letters from past
employers.
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School Attended
Phoenix College
South Fork High School
Job Titles Held:
Lead Intake Coordinator and Sober Life Flight Companion
