lead front desk clerk auditor in charge resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Versatile manager effective at being flexible and accommodating to each community unique needs. Committed to providing genuine quality service in all facets of community management. Trustworthy in executing prescribed business and residential goals. Talented in customer relations, sales, collections and business management. Eager to develop business performance and attain targeted skills . Ready to oversee properties to provide harmonious operations at both locations.
Skills
Excellent Interpersonal Skills
Strong attention detail
Excellent capacity to retain new concepts and training
Proactive time and Management Skills
Effective planner
Skilled multi-tasker
Reliable and trustworthy
Experience
Lead Front Desk Clerk/Auditor in Charge, 12/2017 - Current St. Hope Public Schools – Sacramento, CA,
Supported daily operations of the hotel property, including guest communication and managerial duties in General Manager's absence.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Set guest and group reservations, processed check-ins and check-outs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to contractors.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to general manager.
Coordinated with internal departments to handle wide range of guest needs.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Assistant General Manager, 10/2010 - 07/2017 Sedgwick Claims Management Services, Inc. – Virginia Beach, VA,
Identified customer needs and delivered relevant product solutions and promotions.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects .
Managed and mentored staff of 15 to effectively carry out directives.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Motivated and led team members to work together to achieve targets.
Disciplined within company policies and maintained staff of 15 to provide hospitable, professional service reflecting business initiatives and #1 safety ratings.
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Enhanced team engagement and performance with daily updates and morning informational meetings.
Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
Case Coordinator, 01/2008 - 04/2011 Wateree Community Action Agency – City, STATE,
Developed and distributed written materials to inform potential clients of available services and to generate financial and volunteer support.
Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes.
Maintained awareness of laws and initiatives related to specific outreach area and attended special events and conferences to gain knowledge and effectiveness at serving clients.
Partnered with Coordinator to execute needs analysis, requirements definition and sourcing timelines to ensure ontime, under-budget candidate identification.
Assigned, administered and monitored social work cases of more than 10 individuals and families daily successfully.
Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.
Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
Established culture of responsibility, accountability and confidentiality with constant focus on balancing compassion and accountability while relating to clients.
Education and Training
High School Diploma: , Expected in 01/2003 - Jon Jay High School - Brooklyn, NY, GPA: Status -
Major in Community Affairs.
First Year Sales: Pre-License 60 Hrs: Real Estate, Expected in 06/2016 - Florence Darlington Technical College - Florence, SC, GPA: Status -
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