Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Professional Dispatch Manager with considerable experience working in busy logistics, transport, and vehicle environment. Efficiently works with drivers, other dispatchers, and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

  • Troubleshooting and problem solving
  • Client relationships
  • Cost reduction strategies
  • High-pressure environments
  • Data evaluations
  • Quantifiable revenue increases
  • Customer service
  • Safe transportation
  • Hazardous material tracking
  • Communications
  • Planning and coordination
  • Relationship development
  • Management
Lead Dispatcher/Operations Manager, 03/2019 to Current
Phoenix Home Care And HospiceVersailles, MO,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assisted in refining procedures, defining best practices and correcting issues.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Resolved issues, including challenges regarding drivers, faulty equipment, accidents, chemical spills, and hours of service violations.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Set schedules, implemented new policies and worked with the vice president of operations to optimize operational procedures and establish clear objectives.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Supervised driver dispatching, route planning and vehicle tracking.
  • Reported delays, accidents or other traffic and transportation situations.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
  • Tracked all changes in computer system to keep records current and accurate.
  • Developed strategies to maximize production and reduce costs.
  • Reviewed e-logs, Mc Leod, and Omnitracs system data to identify service hours violations, driver speed issues and fleet safety performance.
  • Dispatched drivers and tracked on-time deliveries.
  • Monitored budget and operating metrics to incorporate improvement processes to increase performance.
  • Listened to customers' comments, responded appropriately and forwarded issues to appropriate terminals.
  • Scheduled all maintenance on company equipment.
  • Ran terminal for 9 months with no supervision
  • On call 24/7 365
Home Caregiver, 01/2013 to 03/2019
Air Products And ChemicalsSan Diego, CA,
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Planned optimal meals based on established nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
Logistics Supervisor, 10/2005 to 12/2012
SIMOS Wal-Mart.comCity, STATE,
  • Monitored logistics procedures, day-to-day workflow and employee performance to increase performance.
  • Oversaw and monitored the availability of stock products.
  • Identified opportunities to reduce cost and improve productivity.
  • Handled scheduling to maintain proper staffing for all shifts.
  • Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements.
  • Analyzed data to determine and maintain the most cost-effective procedures.
  • Provided smooth operations by maintaining communication with supervisors of other departments.
  • Supervised staff in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
  • Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
Education and Training
High School Diploma: , Expected in 2001
Wilmington High School - Wilmington, IL
: , Expected in
Joliet Junior College - Joliet, IL

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Resume Overview

School Attended

  • Wilmington High School
  • Joliet Junior College

Job Titles Held:

  • Lead Dispatcher/Operations Manager
  • Home Caregiver
  • Logistics Supervisor


  • High School Diploma
  • Some College (No Degree)

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