Lead Dispatcher Resume Example
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LEAD DISPATCHER
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail, call center, and the marketing industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
First TransitOctober 2015 to CurrentLead Dispatcher
Erie , PA
Erie , PA
- Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Proficiency in Microsoft Word and Excel, PowerPoint, and outlook used daily
- Meticulous Dispatcher, excellent at juggling multiple tasks and working under pressure. Repair with both residential and commercial. Strong technical knowledge with an eye for detail. Ability to lead a team as well as collaborate with customers to resolve service issues.
- Verify technician route, pre-call customer, post-call customer, schedule appointment/cancel, repair problems. Answer emails, answer phones, assist Tech Ops, supervisors, work order accuracy.
Oriental Trading CompanyFebruary 2015 to September 2015Call Center Customer Service Representative
Spartanburg , SC
Spartanburg , SC
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with administration forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Managed customer database accounts, Performed customer verification, and processed application, Orders and request.
- Communicated with customers by phone, electronically and or face to face.
Genex ServicesFebruary 2009 to November 2014Customer Service Representative
Billings , MT
Billings , MT
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Consulted with customers to determine the best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Delivered a high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Addressed customer service inquiries quickly and accurately.
Southern Glazer's Wine And Spirits, LlcMay 2004 to December 2007Sales Associate
Indianapolis , IN
Indianapolis , IN
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 90% or more.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Met or exceeded upselling, donation and credit card sign-up targets on a consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Palm Beach State CollegeSome College (No Degree): General StudiesCity, State
Ashford UniversityExpected in September 2020BBA: Business AdministrationCity, State
Activities and Honors
- Member, Alumni Association
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School Attended
- Palm Beach State College
- Ashford University
Job Titles Held:
- Lead Dispatcher
- Call Center Customer Service Representative
- Customer Service Representative
- Sales Associate
Degrees
- Some College (No Degree) : General Studies
BBA : Business Administration
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