lead dispatcher resume example with 12+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Communicative Purchasing Agent with 4 year background in procurement, evaluating material quality and securing services of suppliers and manufacturers. Consistently maintains accurate sales and purchasing reports for forecasting and cost tracking. Energetic and hardworking individual with high attention to detail and purchasing budget drafting capabilities.
Skills
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Experience
09/2016 to 09/2022 Lead Dispatcher Republic Services, Inc. | Church Hill, TN,
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Kept detailed and updated records of calls in physical and electronic databases.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Recorded results of service calls to create report summaries for senior management.
03/2015 to 09/2016 Customer Service Representative/IT Specialist Fossil | Allen, TX,
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
06/2012 to 08/2014 Visual Merchandiser Redpeak Properties | Greenwood Village, CO,
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Placed prices and descriptive signage to enhance displays and promote items.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Restructured merchandising strategy to promote high value and products.
- Presented updated floor plans and design strategy to store management.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Established and maintained proper high-traffic displays, resulting in increased sales.
02/2009 to 05/2012 Assistant Manager Hawaiian Island Creations | City, STATE,
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education and Training
Expected in 05/2009 Bachelor of Arts | Music Education University of Hawaii At Manoa, Honolulu, HI
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Resume Overview
School Attended
- University of Hawaii At Manoa
Job Titles Held:
- Lead Dispatcher
- Customer Service Representative/IT Specialist
- Visual Merchandiser
- Assistant Manager
Degrees
- Bachelor of Arts
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