Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

  • Effective Communications
  • Client Interaction
  • Problem Assessment
  • Speech Clarity
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • Repair Scheduling
  • Attention to Detail
  • Reliable and Responsible
  • Friendly and Helpful
10/2019 to Current Lead, Dispatch San Francisco - Marin Food Bank | San Francisco, CA,
  • Monitored team progress and enforced deadlines.
  • As a lead I supervised lobby operations, ensure that all the agents perform their duties a properly and a safety matter, motivate them, give them the breaks, encouraged them to focus in the customers and work together as a team.
  • As a Dispatch, we monitor the wheelchairs that are request from the passengers, on the departure or arrival flights. We dispatch the agents to the gates or doors where the passengers need to be pick up. Also we work together with supervisors and managers, monitoring the operation making sure that all the passengers received the special services in safe, professional and efficient time matter.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Integrated process improvements to increase overall workflow.
08/2019 to 12/2021 Server Aparium Hotel Group | Detroit, MI,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
05/2019 to 07/2019 Ramp Agent Piedmont Airlines | Erie, PA,
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Connected electrical power units and service hoses to aircraft.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Used scanners to track parcel information such as condition or receipt.
08/2009 to 01/2019 General Manager Hotel Keen | Palo Alto, CA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Facilitated monthly workshops to share best practices to optimize productivity.
Education and Training
Expected in | Business Administration Indiana Wesleyan University, Marion, IN GPA:
Expected in | Psychology Argosy University, Orange, CA GPA:
Expected in | Psychology Chabot College, Hayward, CA GPA:
Expected in 07/1997 High School Diploma | Cbtis #174 , Guanajuato , GPA:
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Bullseyes Equipment room and Doc Room to Lead Dispatch, in less than 12-months.

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Resume Overview

School Attended

  • Indiana Wesleyan University
  • Argosy University
  • Chabot College
  • Cbtis #174

Job Titles Held:

  • Lead, Dispatch
  • Server
  • Ramp Agent
  • General Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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