lead bartender resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hands-on energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Skills
Customer Service
Employee Coaching
Supply Ordering
Event Coordination
Menu Memorization
Suggestive Selling
Sales and Marketing
Extensive Spirits Knowledge
Anticipating Guest Needs
Service-Oriented Mindset
Complex Problem-Solving
Outstanding Customer Service
Courteous
Performance Improvement
Team Training and Development
Payment Processing
Marketing and Sales Experience
Cash and Credit Transactions
Engaging Personality
Excellent Judgment
Handling Difficult Customers
Outgoing Personality
Sales Expertise
Basic Accounting
Experience
05/2021 to CurrentLead BartenderMidas Hospitality | Wentzville, MO,
Trained new bartenders on drink preparation and upselling techniques.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Talked easily with patrons to build rapport and earn repeat business.
Checked customer IDs per day to verify legal age of customers.
Advertised, marketed and recommended drink options to guests.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Met customer, business operations and server needs with minimal errors or delays.
Monitored patron alcohol consumption to encourage safety.
Restocked beer and liquor regularly and after special events.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Created signature beverages to increase revenue and patron loyalty.
Reduced inventory losses and moved older products by creating new drink menu items.
Maintained list of ride services for inebriated customers to safely transport to destinations.
10/2015 to 05/2021Bar ManagerLevy Restaurants, Inc. | Detroit, MI,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Restocked beer and liquor regularly and after special events.
Monitored cash intake to reduce discrepancies.
Poured wine, beer and cocktails for patrons.
Monitored patron alcohol consumption to encourage safety.
Planned and coordinated special events to boost customer numbers and profits.
Reorganized bar stations to streamline service flow.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
03/2013 to 09/2015Sales AssociateAaa Northern California, Nevada & Utah | Berkeley, CA,
Engaged customers in friendly, professional dialogue to determine needs.
Collected payments and provided accurate change.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Assessed customer needs to provide assistance and information on product features.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Used technology resources to assist customers in locating and selecting items.
Adhered to company initiatives and achieved established goals.
Increased purchase amounts by cross-selling with similar products.
Obtained signatures for financial documents and internal and external invoices.
09/2008 to 05/2011Restaurant WaiterCarrabba' Italia Grill | City, STATE,
Greeted customers, answered questions and recommended specials to increase profits.
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Operated POS terminals to input orders, split bills and calculate totals.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Presented menus to patrons, answered questions about menu items and made recommendations.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Completed opening and closing checklists to ensure smooth restaurant operations.
Reviewed daily specials, menu changes and service specifications.
Stocked server areas with supplies before, during and after shifts.
Collected tickets and followed proper cash-handling procedures.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education and Training
Expected in 06/2008 to to High School Diploma | Fairfax County Schools, Clifton, VA, GPA:
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