Experienced Labor and Payroll Analyst with over eight years of experience in the hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Also, extensive knowledge in staff management procedures while positively impacting overall morale and productivity.
Throughout my career at the Front Desk, I've
* Provided quality service to our guests while following the policies and procedures of the hotel.
* Reported to Front Office Management regarding Front Office duties and operations.
* Assisted guests in providing a seamless arrival and departure experience.
* Determined customer needs by asking relevant questions and listening actively to the responses.
* Followed LQA procedures
* Assisted our former President's Club guests with membership questions and inquiries regarding our merge with LeClub Accor Hotels
* Cohesively worked together with several other departments to assist in guests requests.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: