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Labor And Payroll Analyst Resume Example

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LABOR AND PAYROLL ANALYST
Professional Summary

Experienced Labor and Payroll Analyst with over eight years of experience in the hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Also, extensive knowledge in staff management procedures while positively impacting overall morale and productivity.

Skills
  • Impression management
  • Office management
  • Guest services
  • Customer service
  • Bilingual
  • Bookkeeping
  • Administrative support
  • Conflict resolution
  • Hospitality
  • Time management
  • Reporting capabilities
  • Training and mentoring
  • Problem-solving skills
Work History
Labor And Payroll Analyst, 02/2019 to Current
Company Name – City, State
  • Interim Assistant Director of Finance duties, including sending wires through bank
  • Provide reports for weekly Labor meetings
  • Daily recording of employee paid time off process and procedures
  • Calculate, report, audit and communicate all union employee vacation and paid time off
  • Perform clerical administrative duties for employee benefit programs
  • Manage, track, and audit wage and hour training and policies
  • Assist in the month end reporting
  • Provide daily office support, administration duties as required
  • Follow departmental policies and procedures
  • Processed payroll and calculated deductions by accurately using Ceridian and ADP to secure payment traceabilities
  • Responded to employee questions and requests for information in timely and knowledgeable fashion
  • Processed payrolls on both a weekly and bi-weekly basis for more than 800 employees
  • Maintained accuracy in transferring correct data from payroll spreadsheets into Ceridian and ADP systems
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Maintained employee confidence and protected payroll operations by keeping all information confidential
  • Updated employee files with new details such as changes in address or salary levels
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Meridian and ADP
Front Office Receptionist And Concierge, 02/2013 to 02/2019
Company Name – City, State

Throughout my career at the Front Desk, I've

* Provided quality service to our guests while following the policies and procedures of the hotel.

* Reported to Front Office Management regarding Front Office duties and operations.

* Assisted guests in providing a seamless arrival and departure experience.

* Determined customer needs by asking relevant questions and listening actively to the responses.

* Followed LQA procedures

* Assisted our former President's Club guests with membership questions and inquiries regarding our merge with LeClub Accor Hotels

* Cohesively worked together with several other departments to assist in guests requests.

Personal Banker, 05/2013 to 11/2013
Company Name – City, State
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Executed wire transfers, stop payments and account transfers.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Sold cashier's checks, traveler's checks and money orders.
  • Pulled daily branch reconciliation reports.
  • Maintained friendly and professional customer interactions.
Front End Supervisor, 04/2011 to 02/2013
Company Name – City, State
  • Responded to customer concerns with friendly and knowledgeable service.
  • Collected deposits, fees and payments.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Worked with the management team to implement the proper division of responsibilities.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Built relationships with customers to increase likelihood of repeat business.
  • Actively pursued personal learning and development opportunities.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash till.
  • Engaged with customers in a sincere, friendly and appropriate manner.
Education
Golden Gate University - City, State
  • Majored in International Business
  • Coursework in International Business, Finance and Accounting
Florida State University - City, State
  • Majored in Pharmacy and Biology
Associate of Arts: Accounting, 2014
Berkeley City College - City, State
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Resume Overview

School Attended

  • Golden Gate University
  • Florida State University
  • Berkeley City College

Job Titles Held:

  • Labor And Payroll Analyst
  • Front Office Receptionist And Concierge
  • Personal Banker
  • Front End Supervisor

Degrees

  • Associate of Arts : Accounting , 2014

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