Experienced Labor and Payroll Analyst with over eight years of experience in the hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Also, extensive knowledge in staff management procedures while positively impacting overall morale and productivity.
Skills
Office management
Customer service
Bilingual
Bookkeeping
Administrative support
Conflict management
Hospitality
Time management
Reporting capabilities
Training and mentoring
Problem-solving skills
Onboarding
Policy and Procedure Development
Personnel File Management
Payroll Processing
Human Resource Management
Organizational Development
File and records management
Skilled in ADP Workforce Now
Wages and salary
Benefits and compensation
Payroll administration
Benefits oversight
Education
University of The PacificStockton, CAExpected in – –Bachelor Of Business Administration:Finance - GPA:
Emphasis on Finance and International Business
University of The PacificStockton, CAExpected in 2023 – –Master Of Finance:Finance - GPA:
Work History
Delta Solutions And Strategies - Human Resources and Payroll Administrator Huntsville, AL, 11/2020 - Current
Liaised between multiple business divisions to improve communications.
Directed and controlled 401K, medical, dental and vision benefit packages.
Answered employee inquiries regarding health benefits and 401k options.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Updated HR database with new employee information, changes in benefits and other details.
Prepared new hire letters, employee contracts and corporate policies.
Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Managed benefits enrollment by answering questions and aiding employees with login details.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Processed payroll garnishments such as tax liens and child support.
Orchestrated and deployed unprecedented online employee timekeeping program to improve measurements of overtime and employee work hours.
Collaborated with human resources personnel to accurately and efficiently track leave time.
Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
Uploaded time records into System and made adjustments to create accurate database for payroll processing functions.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
Calculated deductions and processed payroll for employees.
Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Reviewed time records for Number employees to verify accuracy of information.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Led payroll production for Number locations.
Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
Established and checked coding procedures, monitored reports and updated internal files.
Supported Job title with special projects and additional job duties.
Calculated payroll deductions by accurately using Software and processed payroll to meet preset requirements.
Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Employed error identification and audit tools to effectively resolve payroll discrepancies.
Maintained consistent knowledge of multi-state and local tax regulations.
Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP).
Tri Counties Bank - Labor And Payroll Analyst Brentwood, CA, 02/2019 - 11/2020
Interim Assistant Director of Finance duties, including sending wires through bank
Provide reports for weekly Labor meetings
Daily recording of employee paid time off process and procedures
Calculate, report, audit and communicate all union employee vacation and paid time off
Perform clerical administrative duties for employee benefit programs
Manage, track, and audit wage and hour training and policies
Assist in the month end reporting
Provide daily office support, administration duties as required
Follow departmental policies and procedures
Processed payroll and calculated deductions by accurately using Ceridian and ADP to secure payment traceabilities
Responded to employee questions and requests for information in timely and knowledgeable fashion
Processed payrolls on both a weekly and bi-weekly basis for more than 800 employees
Maintained accuracy in transferring correct data from payroll spreadsheets into Ceridian and ADP systems
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
Maintained employee confidence and protected payroll operations by keeping all information confidential
Updated employee files with new details such as changes in address or salary levels
Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Meridian and ADP
Ace Hardware - Front Office Receptionist And Concierge Sapulpa, OK, 02/2013 - 02/2019
Throughout my career at the Front Desk, I've
* Provided quality service to our guests while following the policies and procedures of the hotel.
* Reported to Front Office Management regarding Front Office duties and operations.
* Assisted guests in providing a seamless arrival and departure experience.
* Determined customer needs by asking relevant questions and listening actively to the responses.
* Followed LQA procedures
* Assisted our former President's Club guests with membership questions and inquiries regarding our merge with LeClub Accor Hotels
* Cohesively worked together with several other departments to assist in guests requests.
Union Bank - Personal Banker City, STATE, 05/2013 - 11/2013
Established rapport with new clients to increase satisfaction and loyalty.
Coordinated daily cash reconciliation at a high-volume location.
Executed wire transfers, stop payments and account transfers.
Assessed clients' financial situations to develop strategic financial planning solutions.
Processed quarterly Vault and ATM audits with a zero error rate.
Sold cashier's checks, traveler's checks and money orders.
Pulled daily branch reconciliation reports.
Maintained friendly and professional customer interactions.
Intercontinental Hotels Group - Front End Supervisor City, STATE, 04/2011 - 02/2013
Responded to customer concerns with friendly and knowledgeable service.
Collected deposits, fees and payments.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Worked with the management team to implement the proper division of responsibilities.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Built relationships with customers to increase likelihood of repeat business.
Actively pursued personal learning and development opportunities.
Educated customers about the brand to incite excitement about the company’s mission and values.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Responded to customer questions and requests in a prompt and efficient manner.
Completed all point of sale opening and closing procedures, including counting the contents of the cash till.
Engaged with customers in a sincere, friendly and appropriate manner.
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