Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Systems thinker with creativity and strong problem-solving skills Ability to drive for results and manage organization-wide change strategies Excellent communication, interpersonal, and team-building skills Strong organizational skills with demonstrated ability to manage multiple complex roles and responsibilities Practitioner of Agile principles and practices across various functional areas Over 10 years experience in supervision and professional development of staff Experience leading major reorganization for a masters-level, higher education institution Experience monitoring regulatory compliance, monthly budgets and vendor contracts
Skill Highlights
  • Effective team-building
  • Strategic leadership
  • Business acumen
  • Drive for results
  • Organizational savvy
  • Fairness to direct reports
Core Accomplishments

Project Management:

  • Initiated

Human Resources:

  • Spearheaded an employee training and professional development program which resulted in a tool to drive performance improvement and establish employee training targets.
  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.
  • Developed and implemented a new employee orientation program which increased retention.
Professional Experience
02/2015 to 01/2016
K-12 Substitute Teacher Golden Plains Unified San Joaquin, CA,
  • Ohio Department of Education licensed substitute for grades K-12.
  • Serving central Ohio school districts including Worthington, Upper Arlington, Hilliard and Dublin.
05/2014 to 10/2014
Senior Consultant Public Consulting Group Lansing, MI,
  • Key Accomplishments: Business analysis related to key aspects of major data collection rewrite project for higher education institutions statewide.
  • Conduct stakeholder interviews to identify client pain points relative to data submissions Identify functional requirements, assess data elements and determine future state needs Develop recommendations for improved organizational structure and future data management Proactively work to resolve internal and external stakeholder problems to facilitate improved operational efficiency and enhanced customer service.
08/2011 to 2014
Organizational Development Consultant/Interim Director of Human Resources Chenega Corporation Lorton, VA,
  • Appointed Interim HR Director during time of transition; charged with leading major reorganization of the Human Resources Department and managing initiatives relative to transformational change.
  • Key Accomplishments: Rebranded HR as strategic and customer-focused operation Successfully completed update of compensation structure Successfully completed update of personnel policy manual Built an effective HR Team of 5.75 FTEs Deployed mitigation strategies to maximize early adoption of change initiatives Developed and implemented Otterbein 101, the first 11-month Employee Orientation Program for new employees Coordinated implementation of HR modules within ERP system that had been purchased but never deployed to enhance online functionality and employee access to personal information Completed comprehensive review of job descriptions with recommendations for development of competency-based job profiles.
07/2001 to 12/2010
Performance Audit Manager Ohio Auditor Of State City, STATE,
  • Exercised influence to establish the first client assessment of organizational structure as a key area of analysis with AOS Performance Audits.
  • Researched and wrote significant organizational structure recommendations for key projects including the audit of the Ohio Medicaid System.
  • The recommendation to restructure led to the creation of a new State agency.
  • Served as leader and co-founder of first Training and Professional Development Committee within the Ohio Auditor of State, Performance Audit Division.
01/1998 to 06/2001
Contract Manager Dispatch Consumer Services DCS City, STATE,
  • DCS had secured the vendor contract with Ross Products Division of Abbott Laboratories to drive increased compliance among over 500 hospitals nationwide which were in non-compliant status for use of Ross enteral feeding devices.
  • Shortly after the original hire date, I was appointed Project Manager and given responsibility for overseeing day to day operations and supervision of inside sales executives assigned to the Ross project.
  • Primary goals included maintenance of client relations and day to day management of the Service Portfolio.
  • Achievements included increased hospital compliance with fully-executed contracts for use of Ross devices, increased market share sales and renewal of the client/vendor contract.
  • Key Accomplishments: Maintained valuable client vendor relationship Developed the communication model to drive contract compliance and change adoption Provided training and supervision of staff on effective message delivery Created monthly budget reports and managed system incident reports.
07/1996 to 07/1997
Hospital Administrative Liaison Advantage Financial Services City, STATE,
  • Advantage Financial Services had secured the vendor contract with The Ohio State University Medical Center (OSUMC), Patient Financial Services Division, for the collection of patient accounts.
  • I was appointed Hospital Administrative Liaison and given responsible for maintaining on-site vendor representation presence to manage timely service transition, develop account transition procedures, troubleshoot, and resolve patient billing conflicts.
  • This position required ongoing interaction with Senior Leadership from OSUMC and Advantage Financial Services to ensure strong client relations.
  • Key Accomplishments: Developed a transition model outlining procedures for smooth transition of patient accounts in accordance with SLA Provided communication and training to OSUMC Patient Financial Services staff Provided practical day-to-day leadership in the form of coaching, troubleshooting, and conflict resolution assistance Delivered monthly management advisory reports.
Expected in
Master of Science: Strategic Leadership
Central Michigan University - ,
Strategic Leadership
Expected in
Bachelor of Arts: Psychology
Otterbein University - ,
Administrative, agency, billing, budget, Business analysis, coaching, conflict resolution, contracts, client, client relations, customer service, data collection, data management, delivery, ERP, Financial, functional, Human Resources, HR, inside sales, Leadership, Director, managing, market, access, organizational, personnel, sales, SLA, strategic, supervision, troubleshoot, troubleshooting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Central Michigan University
  • Otterbein University

Job Titles Held:

  • K-12 Substitute Teacher
  • Senior Consultant
  • Organizational Development Consultant/Interim Director of Human Resources
  • Performance Audit Manager
  • Contract Manager
  • Hospital Administrative Liaison


  • Master of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: