1 to 2 year experience Trained ERS dispatcher /Secondary Accident tow
*8 years of experience as a Clinical Technician/MR
*Very Resourceful, strong communication skills, skilled in multitasking and highly motivated ,with a drive to succeed
Highlights
Microsoft word Documenting Physicians orders
Microsoft excel Patient care
Microsoft publisher Taking vital signs and documenting vitals
Microsoft power point Trained Phlebotomists
Microsoft Vision
Critical thinker
Flexible and adaptive
Fluent in English
Calm under pressure
Flexible and adaptive
Accomplishments
Documentation
Patient Care
Documentation
Clinical Skills
Patient Education
OSHA Compliance
Properly disposed of daily biohazard waste in compliance with federal and local regulations.
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Documented patient information obtained from intake interviews.
Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.
Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.
Ensured charting accuracy through precise documentation.Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Direct the learning procedure in the direction of accomplishing curriculum objectives and goals as implies in the lesson plans for projects, lessons or units assigned.
During the day I make use of instructional procedures and materials which are most suitable for attaining lesson goals.
Monitor attendance according to the procedures of the school.
Ensure an orderly and tidy classroom and may need to keep tables and chairs as well arranged and clear of the chalkboard.
Adhere to all procedures, guidelines and policies followed by regular teachers in line with recommended teaching procedure.
Ensure a sustainable relationship with parents, pupils, school personnel and members of the public by communicating in a confidential polite and refined manner.
06/2014 to 02/2016
ERS Dispatcher/ Secondary Accident towPacific Medical Centers – , ,
As an Emergency Roadside Service Dispatcher, I have been trained to assist customers in obtaining help when there is a problem with their vehicle, such as locating and dispatching a locksmith or tow truck.
This process is done while maintaining professionalism and ensuring the customer is assured that we are taking the best care possible of them.
As an Accident Tow Dispatcher, I receive incoming customer service calls, answer questions, verify insurance coverage, locate GEICO contracted towing companies, and make arrangements to have vehicles safely moved.
In my two years of experience in the different call centers I handled over 10,000 calls.
Notable on a scale of grading with 5 being the highest, my customer satisfaction, availability of calls, and completion of calls are all rated at 4.5.
This unique environment has afforded me the opportunity to work and utilize many different system, and program of records to identify our customers, there information, and services we can provide them.
06/2005 to 06/2014
Clinical TechnicianMedical Center Of Central Georgia............................. – , ,
As a Clinical Technician I provided professional nursing care for assigned patient(s) in one or more patient care departments ensuring standards of practice and professional performance.
Responsible for assessment, outcomes identification, planning, implementation and evaluation for patients served.
Successfully showing competency in assuring quality care, Process Improvement, patient and employee safety, collaboration, consultation and professional development.
Assumes responsibility for monitoring, patient care rendered by RN's, Physicians, and other staff.
While working at the Medical center I did one on one patient care, assisted with vital sign, EKG'S, drawing blood monitoring patients heart rates.
I also was cross trained in Entering in Doctor Orders and prescription for patient that was over scene by a RN or a physician.
Education
Expected in 88
Bachelor of Science: Healthcare Management Walden University - Minneapolis, MN GPA:
Skills
drawing blood, Strong Communication Skills, consultation, customer satisfaction, , EKG'S, insurance, lesson plans, materials, Microsoft excel, Microsoft power point, Microsoft publisher, Microsoft Visio, Microsoft word, Nursing, Patient care, Personnel, Policies, Process Improvement, quality, safety, tables, teaching, ClinicalTechnician, vital signs,Eligibility determination,First Aid, Health education, Fire and safety.
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