it work for mid to small size business resume example with 3 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Skills
Performance Evaluation and Monitoring
Goal Setting
Quality Assurance
Collaboration talent
Great communication and phone skills
Interpersonal skills
Quick and efficient at multitasking
Organized and punctual personality
Problem-solving abilities
Planning and Execution
Problem Anticipation and Resolution
Process Improvements
Experience
IT Work for Mid to Small Size Business , 12/2019 to Current Gerard Academy – Minot, ND,
Working with small businesses and private clients
System components
Network setup
Active Directory
System implementation
System management
Troubleshooting
Printing Sync
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
IT Technician, 12/2021 to 12/2022 Gerard Academy – Waite Park, MN,
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Responded to or escalated tickets based on severity and internal policies governing responses.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Acted as single point of contact for customers during technical faults and security-related events.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Updated software versions with patches and new installations to close security loopholes and protect users.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
IT Technician, 12/2019 to 12/2021 On Time IT Solutions.Inc – City, STATE,
(MSP for personal care home (PCH), assisted living residence (ALR))
Sonicwall setup, G Suite, VPN Setup,Network Troubleshooting, Maintain Server Directory.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Responded to or escalated tickets based on severity and internal policies governing responses.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Updated software versions with patches and new installations to close security loopholes and protect users.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Acted as single point of contact for customers during technical faults and security-related events.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Documented repair processes and helped streamline procedures for future technical support actions.
Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Detected and corrected error messages within software and hardware reporting systems.
Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
Identified hardware issues caused by component failures using approved diagnostic tools.
Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
Analyzed workflows and procedures to recommend operational support tools and technologies.
Diagnosed and determined system issues to route for repair.
Served as network administrator by creating accounts and managing permissions for users.
Installed computers and other devices individually and across networks, testing connections to support proper functioning.
Troubleshot devices to identify and solve issues with hardware or software performance.
Trained users to operate and manage hardware and software.
Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Education and Training
TestOut PC PRO certificate: Information Technology (IT), Expected in to PC Pro - New York, GPA:
Microsoft word, Excel, Python language : , Expected in to TestOut PC PRO Certificate - New York, GPA:
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