it support associate resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated computer Support Associate highly effective at managing schedules, supporting projects and deepening customer relationships. Skilled in coordinating work and resolving conflicts by applying excellent computer server and desktop workstation skills. Looking to leverage 23 years' experience in the desktop support industry to take on new position with growth-oriented operation.
Skills
Application Installations
Customer Service
Multitasking and Prioritization
Verbal and Written Communication
Issue and Complaint Resolution
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Creative Problem Solving
Understanding Customer Needs
Courteous with Strong Service Mindset
Customer Support
Project Assistance
Time Management
Work Prioritization
Teamwork and Collaboration
Strong Analytical and Problem Solving Skills
Microsoft Office Suite
Computer Skills
Computer Proficiency
Experience
07/2021 to CurrentIT Support - AssociateSwarovski | Nashville, TN,
Resolved service requests by individually troubleshooting and addressing user issues.
Oversaw bug reports and completed resolutions within adequate timeframes.
Maintained positive working relationship with fellow staff and management.
Answered user inquiries to resolve computer software or hardware operation problems.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Evaluated software or hardware to recommend improvements or upgrades.
Performed variety of clerical and administrative duties pertaining to on-site support.
Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Referred major hardware or software problems or defective products to vendors or technicians for service.
04/2000 to 07/2021LAN SpecialistUniv. Of Texas Health Science Center | City, STATE,
Installed and supported hardware and software for desktops, servers and printers.
Managed employee access, security roles and permissions.
Worked closely with end users to solve problems related to hardware and software.
Monitored system upgrades, patches and new configurations.
Worked independently while coordinating project work and support functions with other team members.
Created accounts and configured hardware to support onboarding process for new hires.
Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
Researched, recommended, configured and supported hardware and software for multiple departments.
Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
01/2000 to 04/2000Census EnumeratorU.S. Department Of The Census | City, STATE,
Interpreted interview questions to assist people in providing appropriate answers.
Read maps and located addresses to complete assigned forms via personal interview.
Contacted people through telephone, email and in-person to obtain pertinent data.
Met with supervisor daily to submit completed assignments and discuss progress.
06/1986 to 11/1999Assistant Store ManagerDidak, Inc. | City, STATE,
Answered customer questions and addressed problems and complaints in person and via phone.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Handled scheduling for store shifts to achieve adequate staffing.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Expected in 05/1986 to to Associate of Science | Electrical, Electronics Engineering TechnologiesNational Education Center, Universal City, TX, GPA:
Expected in 06/1979 to to High School Diploma | Edgewood High School, San Antonio, TX, GPA:
Aug 1975 thru Jun 1979 - Honor Roll
3.875 GPA
Top Ranked: 10%
Academic Classes of Edgewood (ACE) Member, 1975 - 1979
President of ACE, Aug 1978 - Jun 1979
Expected in to to | Aerospace EngineeringTexas A&M Health Science Center, College Station, TXGPA:
Expected in to to | Computer Science and ProgrammingThe University of Texas At San Antonio, San Antonio, TXGPA:
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