Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Motivational and reliable technology leader with proven track record of managing technical teams while driving service excellence. Effectively supervised up to 50 employees and contractors, providing direction, motivation, career mentoring, training, and performance management to drive enterprise-level service management. Detail-oriented strategic planner with strong verbal and written communication skills. 
  • Budgeting and resource management
  • ITIL V3 Certification
  • Infrastructure Service Management
  • DevOps and Agile Methodologies
  • Regulatory Compliance (FDA, SOx, HIPAA, ISO)
  • Project Management

* Achieved server and database platform delivery time reduction of 90% through automation and process improvement.  Increased  platform deployment volume by 100% while maintaining Service Level Agreements for regulated and business critical systems.

* Led vendor management negotiations for IT support. The negotiated contract established company's 1st global support contract for outsourced IT. 

* Earned multiple promotions and awards with proven ability to lead, communicate, and effectively manage.

Professional Experience
IT Manager, Intake & Capacity Management, 05/2015 - Current
  • Manage DevOps team using Agile methodologies to deliver Infrastructure as a Service (IaaS) within cloud environment.
  • Plan staff resource strategy to ensure enterprise-level operations team capabilities within budget.
  • Drive Service Management improvement through process management and cross-department collaboration.
  • Proactively managed capacity, allowing for deployment of more than 8.6k virtual servers across multiple global datacenters. The rapid deployment allowed IT to run in a flexible, secure, and compliant environment to better enable the business.
IT Manager, Enterprise Data Center, 10/2011 - 05/2015
  • Managed datacenter operations team with accountability for global Service Level Agreements, operational metrics, and reporting.
  • Led regulatory compliance adherence activities with Incident Management, Problem Management, Change Management, and other J&J ITIL-based processes.
  • Directed large infrastructure projects to ensure teams met all key project deliverables, including Disaster Recovery testing, system provisioning, and support activities.
  • Mentored Linux Service Operations team during company reorganization and restructuring. Listened to concerns, determined individual's goals, and provided positive direction that increased productivity and bolstered enthusiasm.
IT Lead, Global Server Provisioning, 01/2008 - 10/2011
  • Headed a global technical team. Responsible for release deployment activities, including server provisioning, system patches, and large scale software updates for Linux and Windows servers.
  • Formulated service pricing rate card in collaboration Finance to provide detailed billing statements to drive financial transparency with business partners.
  • Developed reporting dashboard to pull real time data from Linux, Windows, and UNIX deployments. This information was used by senior IT management to drive key decisions regarding services provided to customers. This level of reporting detail was not available prior to my filling the lead role.
  • Collaborated with networking and security teams to run vulnerability scans of our DMZ environment.
Database Administrator / Linux Administrator, 2004 - 01/2008
  • Supported more than 250 servers and databases using configuration management software to ensure.
  • global standards.
  • Provided 3rd level support for servers, databases, and applications.
  • Created company's 1st multi-site Oracle management solution using Grid Control.
  • Yielded more than $300,000 in savings by consolidating several Oracle and SQL Server database systems.
Database Administrator / Application Programmer, 06/2003 - 2004
  • Responsible for maintaining existing Request For Proposal (RFP) management system while designing and building a new environment to support the business.
  • Automated form validation and functionality. Prior to automation, account managers manually reviewed forms for proper routing. Saved account managers several hours each week, allowing them more time to work directly with customers.
  • Optimized procedures, queries, and indexes leading to greater system efficiency.
Technical Writer / Web Developer/ Database Administrator, 10/2000 - 06/2003
  • Programmed Web pages and wrote content for Verizon online help system. Responsible for website content, code and database backend.
  • Led development team to produce award-winning site.
Bachelor of Arts, (BA): English / Journalism, Expected in 1998
The Pennsylvania State University - State College, PA
English / Journalism
Technical Skills
Cloud Computing: VMware suite (vRA, vROps,  ESXi), Amazon AWS
Programming: C#, .NET, Java, PHP
Shell Scripting: UNIX C/Bash shells, 
Operating Systems: Windows, Linux
Configuration Management: Puppet, CFEngine
Database Administration: Oracle, SQL Server

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School Attended

  • The Pennsylvania State University

Job Titles Held:

  • IT Manager, Intake & Capacity Management
  • IT Manager, Enterprise Data Center
  • IT Lead, Global Server Provisioning
  • Database Administrator / Linux Administrator
  • Database Administrator / Application Programmer
  • Technical Writer / Web Developer/ Database Administrator


  • Bachelor of Arts, (BA)

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