investor relations associate resume example with 8 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly motivated, flexible, and adaptable individual with a strong passion for the Financial Crimes Industry. Equipped with studies in forensic psychology and experience in building relationships, I am dedicated to utilizing my skills, systems expertise, and knowledge to actively contribute towards the prevention of financial crimes. Seeking an opportunity to apply my analytical mindset, attention to detail, and commitment to ethical practices in a role that addresses the complexities of the financial landscape and safeguards against illicit activities.
Skills
Fluently Bilingual in English and Spanish
Effective Verbal and Written Communication
Microsoft Office
Microsoft Excel
Point of Sale
Hubspot
ComplyAdvantage
Creative Thinking
Critical Thinking
Deductive and inductive Reasoning
Team Leadership
Managing Operations and Efficiency
Team Building
Staff Training and Development
Performance Evaluations
Conflict Resolution
Emotional Intelligence
Multitasking
Organizational
Problem Solving
Research
Writing
Data Analytics
Service-Oriented
Customer Complaint Resolution
Process Improvement Strategies
Sales Tracking
Compliance Assessment
Operational Reporting
Sound Judgment
Business Relationship Management
Strategy Development
Risk Assessment
Education and Training
Bachelor of Science: Psychology, Expected in 2015 - Carlos Albizu University - Doral, FL GPA: Status -
Associate of Arts: Psychology, Expected in 2013 - Miami Dade College Wolfson Campus - Miami , FL GPA: Status -
Experience
Investor Relations Associate, 02/2023 - Current 500 Global – San Francisco, CA,
Created onboarding procedures and templates for each investor account setup (i.e. individual, joint, entity)
Facilitated the onboarding process for new investors, ensuring a smooth and efficient process from initial contact to account setup through the InvestNext Portal
Collected necessary documentation and identifications in order to identify accredited investors in compliance with the SEC's Rule 506b for investments in the flagship portfolio company, Green Coffee Company
Reviewed over 460 investor files to adhere regulatory requirements and communicated with each investor for outstanding documentation to complete KYC/AML process
Implemented the ComplyAdvantage Software program to facilitate the streamline screening of over 460 accredited investors in accordance to OFAC Sanctions and prevention of other financial criminal activity
Proactively identified opportunities to strengthen investor relationships and attract new investors which led to raising over $10 million in capital, completing the $25 million Series C Funding Round
Fostered strong relationships with investors, ensuring prompt and effective communication
Aligned investor relations efforts with broader business goals by collaborating with cross-functional teams
Assisted in the preparation and distribution of investor communications through weekly newsletters
Branch Operations Manager, 04/2019 - 02/2023 Altabancorp – Pleasant Grove, UT,
Utilized BSA, AML, OFAC Sanctions, and USA Patriot Act knowledge to supervise teller and banker transactions and prevent financial criminal activity
Filed Unusual Activity Reports (UARs), Currency Transactions Reports (CTRs), Financial Abuse Forms and Monetary Instrument Logs (MILs) to report unusual customer transaction activity
Lead and supervised risk and the operations of teller functions to deliver exceptional customer service and colleague experience
Performed operational tasks on a daily and monthly basis to ensure branch efficiency and meet compliance standards and quality
Analyzed customer issues, made sound decisions, and resolved issues related to daily operations of the teller line and banker related transactions
Leveraged interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Mentored, coached, and developed direct reports to achieve individual and team goals, by establishing objectives and discover full potential
Built relationships with clients, engage customers in conversations, and provide excellent customer service
Maintained optimal financial controls by securing funds and making accurate transactions
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
Personal Banker, 10/2016 - 04/2019 First National Bank Texas – Weatherford, TX,
Utilized knowledge and training in USA Patriot Act, BSA, AML, and OFAC regulations to properly identify customers and the purpose of their transactions to prevent financial criminal activity
Escalated potential financial abuse according to internal requirements, facilitated in an Elder Financial Abuse case in which $46,000 was recovered for the bank customer
Uncovered opportunities for customers to meet a partner such as a Financial Advisor, Merchant Services Representative, Mortgage Loan Officer to meet their financial goals
Provided customers with financial guidance, knowledge, and tools to help consolidate debt, better their credit score, apply for a loan, use online banking, and other services that would better their banking experience
Opened and closed checking, savings, and CD time accounts, explained their fees, benefits, features, and limitations
Performed account maintenance such as adding or removing signers, beneficiaries, POAs, fiduciary relationships, and more.
Assure effective risk management, prevent loss exposure, avoid fraudulent and financial abuse; As well as, cash handling procedures, maintain accurate vault, safe deposit box records, and other operational tasks
Provide excellent customer service, as well as maintain a positive work environment for colleagues
Teller, 06/2015 - 09/2016 Flagstar Bank – Iron Mountain, MI,
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Maintained confidentiality of bank records and client information.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Adhered to financial services security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Balanced daily cash deposits and vault inventory with zero error rate.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
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