Intake Supervisor resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Attentive Intake Supervisor with 7 years experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Multitasking Intake Supervisor with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration. Dedicated and meticulous Office Manager with over 7 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Client intake
  • Claims processing
  • Eligibility review
  • Application assessments
  • Consultation and advisory
  • Data entry
  • Edibility review
  • Records management
  • Empathic communication
  • Records maintenance
  • Research and analysis
  • Conflict mediation
  • Scheduling and calendar management
  • Accounts payable and receivable
  • CRM and office management software
  • Event coordination
  • Report writing
  • File and data retrieval systems
  • Work ethic
  • Clerical
Education and Training
SAINT JUDE HEALTHCARE MEDICAL SCHOOL Glendale, CA, Expected in 02/2010 Associate of Science : LICENSE VOCATIONAL NURSE - GPA :
Merakey - Intake Supervisor
Seneca, PA, 01/2017 - Current
  • Directed daily operations at Home base, Assisted Living Facilities caring for more than 10+ individuals.
  • Delivered income records, balance sheets and important documents to board to keep executives informed of all potential financial issues.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Initiated training and education programs for supporting Healthcare staff.
  • Worked closely with Administrator to maintain day-to-day operations.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Communicated with patients with compassion while keeping medical information private.
  • Facilitated peer-to-peer conflict resolution.
  • Managed operations in accordance with budget requirements.
  • Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
  • Oversaw clinic administration, including financial management, recruitment and human resources.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Oversaw Start Of Care for Home Health Services program and developed and initiated policies and procedures to standardize delivery of care.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Build-A-Bear Workshop - Payroll Supervisor
Boise, ID, 01/2017 - Current
  • Produced and filed payroll reports every 15TH AND END OF THE MONTH.
  • Managed payroll for employees at mailing different locations.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Entered corrected records into Microsoft Word and added additional adjustments as required.
  • Assisted with audits by preparing accounts and providing information.
  • Worked with HR staff to accurately track and update paid time off.
  • Generated relevant paperwork and payroll reports.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Analyzed, reported and maintained revenue reports to document proceeds and expenditure trends.
Adventist Healthcare - Medical Records Supervisor
Greenbelt, MD, 01/2017 - Current
  • Determined and implemented techniques to improve medical records retrieval process.
  • Disseminated information to correct department, individual or outside location.
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved profit margins by streamlining operations and workflow.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Performed site evaluations, customer surveys and team audits.
South Carolina Job Board - Certified Nursing Assistant
Beaufort, SC, 03/2007 - 07/2016
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Used mobility devices and DME equipment to transport patients.
  • Delivered nursing assistance to residents in 99-bed NURSING HOME care facility.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

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School Attended


Job Titles Held:

  • Intake Supervisor
  • Payroll Supervisor
  • Medical Records Supervisor
  • Certified Nursing Assistant


  • Associate of Science
  • Bachelor of Science

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