close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Intake Supervisor
Please provide a type of job or location to search!
SEARCH

Intake Supervisor Resume Example

Love this resume?Build Your Own Now
INTAKE SUPERVISOR
Education and Training
2016
Masters: Administration: Health SciencesNorthern Arizona UniversityGraduated with Honors, GPA 3.91
2013
Bachelor of Science: Health Sciences: Allied HealthNorthern Arizona UniversityGPA 3.81
Addiction CounselingGrand Canyon University
2009
Associate of Arts: Chemical Dependency/Behavioral HealthRio Salado Community College
Graduated with High Distinction, GPA 3.78
Member of Phi Theta Kappa Honors Society
Member of Delta Epsilon Iota Honors Society
Member of Golden Key International Honors Society
International Scholar Laureate Program Delegation on Medicine -- Nominee in 2013 and 2015
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Staff training and development
  • Procedure development
  • Process improvement strategies
  • Effectively influences others
  • Critical thinking proficiency
  • Management of remote employees
  • Skilled multi-tasker
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Maintains strict confidentiality
  • HIPAA compliance
  • Strong work ethic
  • Team player with positive attitude
Professional Experience
12/2005 to Current
Intake SupervisorMerakey - York , PA
Senior Utilization Management Coordinator   July 2007-May 2011
Utilization Management Coordinator II  Dec. 2005-July 2007
Oversee team in two states for the prior authorization and hospital notification departments for Arizona Medicaid, Commercial, and Medicare programs with experience managing Oregon, and Washington Commercial and Medicare programs. Act as a subject matter expert for all non-clinical medical management operations for these states for project management teams pertaining to system enhancements, upgrades and new business. Write desktop policies and procedures affecting all non-clinical medical management associates. Work closely with Case Management, Provider Network Management, concurrent and prior auth clinical team, Medical Directors, claims, sales, and customer service to resolve member and provider issues quickly and efficiently. Responsible for maintaining and monitoring Medicare, NCQA and DOI turn-around times, quality customer service with inbound queue calls, inbound faxes and review of authorization requests for medical services. Resolve complex issues with providers, members, ad-hoc reporting, audits and claims. Primary liaison for outside vendors and delegated entities for Arizona business. Primary contact for all non-clinical medical management issues internally and externally. Responsible for resolving file errors and rejections involving 278, 997, and 999 files from radiology and radiation vendor for all CA, OR, AZ, and WA lines of business. Participate in projects for the Affordable Care Act exchange programs. Coordinate user acceptance testing between IT and my department for new system releases in Arizona and California. Conduct performance reviews, mentoring, coaching, interviewing, training, and motivation. 
05/2003 to 10/2005
EBA SupervisorCareCentrix - City , STATE
Eligibility, Benefits and Authorization Specialist  May 2003-September 2004
As an EBA supervisor, I supervised a team of 10 in-house staff, responsible for non-clinical management of prior auth requests sent to major HMO's such as Pacificare, Cigna and Triwest. Met or exceeded quantity and quality service expectations in reviewing patient requests for home healthcare, durable medical equipment and infusion therapy service. As an EBA specialist, I was responsible for processing inbound requests from hospitals and physicians offices for specialized home medical services. I processed outbound calls and outbound faxes requesting prior authorization from major insurance companies in order to service their members. Responsible for maintaining standard turn-around times, high quantity of requests processed and quality customer service with insurers, vendors and patients. 
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

60Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Northern Arizona University
  • Grand Canyon University
  • Rio Salado Community College

Job Titles Held:

  • Intake Supervisor
  • EBA Supervisor

Degrees

  • Masters : Administration: Health Sciences
    Bachelor of Science : Health Sciences: Allied Health
    Addiction Counseling
    Associate of Arts : Chemical Dependency/Behavioral Health

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Intake-Specialist/Supervisor-Remote-resume-sample

Intake Specialist/Supervisor Remote

NY Sate

City , STATE

Intake-Supervisor-resume-sample

Intake Supervisor

Merakey

Salem , NJ

Intake-Supervisor-resume-sample

Intake Supervisor

Merakey

Minotola , NJ

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.