intake representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Hardworking & professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Dedicated employee known for punctuality, employment options where good customer service and positive attitude will make a difference. Dedicated employee known for punctuality, where good customer service and positive attitude will make a difference. Flexible hard worker and contribute to team success. Dedicated to efficiency and maintaining workflow. customer service and inner-office operations. Maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Enhances office operations by staying on top of patient and staff needs. Experience insurance documentation.
Skills
Client intake
Empathic communication
Time management
Friendly, positive attitude
Organization
Teambuilding
Records maintenance
Records management
Data management
Experience
Intake Representative, 08/2014 - Current Kabafusion – Gadsden, AL,
Adhered to HIPAA requirements to safeguard patient confidentiality.
Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
Assisted with hospital admissions and paperwork.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Prepared new charts, updated existing charts and managed records transfers between offices.
Helped patients complete paperwork and explained processes and procedures.
Updated patient financial information to promote accurate record keeping.
Communicated with patients to gather intake data and verify chart information.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Answered and logged incoming inquiries via phone, fax and email.
Issued, gathered and inspected intake forms to confirm correct signatures and information.
Greeted individuals, gathered medical and legal histories and obtained emergency contact information.
Processed paperwork, obtained billing forms and secured confidential information.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Managed medical practice administrative needs to provide patient satisfaction.
Emergency Room Unit Clerk, 04/2010 - 08/2014 Vidant Health – Windsor, NC,
Recorded inquiries and calls into computer system.
Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
Coordinated and performed patient admissions, transfers and discharges.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Kept office spaces well-stocked with administrative and medical supplies.
Helped patients complete paperwork and explained processes and procedures.
Assisted with hospital admissions and paperwork.
Transcribed physicians' notes and entered data into electronic chart management software.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Communicated with patients to gather intake data and verify chart information.
Prepared new charts, updated existing charts and managed records transfers between offices.
Updated patient financial information to promote accurate record keeping.
Managed medical practice administrative needs to provide patient satisfaction.
Unit Secretary, 01/1992 - 04/2010 Heritage Operations Group – Mattoon, IL,
Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Managed unit call reception and routed calls to correct department.
Provided patient information to facilitate timely admissions and discharges.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Answered phone calls to provide assistance, information and medical personnel access.
Monitored unit supply levels and notified management of ordering needs.
Retrieved physicians' paperwork, including lab test requests.
Transcribed doctors' orders, including medication and lab test requests.
Compiled physical and digital documents, charts and reports.
Drafted and distributed memos and emails for entire unit.
Facilitated timely execution of all lab tests and medication refills.
Developed improve training procedures to aid in team member development.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Medical Records Clerk, 10/1987 - 02/1992 Henry Ford Cottage Hospital – City, STATE,
Scanned incoming documentation.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Purged outdated files.
Pulled patient charts for upcoming appointments.
Obtained information by contacting appropriate personnel or patients.
Consolidated diverse medical records.
Updated daily logs to track information movements.
Disseminated information to correct department, individual or outside location.
Conceptualized and implemented new and more efficient filing system.
Assigned patients to correct diagnosis-related groups.
Verified, updated and entered patient information into system.
Assisted with properly processing records requests.
Utilized copying equipment for medical record duplication, answered phones and filed documents.
Completed patient paperwork and maintained accurate records.
Worked with management to ensure paperwork was received and processed correctly.
Recorded and filed patient data and medical records.
Gathered and sorted client medical records and bills.
Reached out to medical providers to check on requests and address issues.
Sent records requests and stayed in close communication with case managers regarding open issues.
Pulled patient files and forwarded to appropriate offices for processing.
Handled various departmental responsibilities, which included health information release and cancer registrar completion.
Education and Training
: , Expected in - Shaw College - Detroit, MI, GPA: Status -
: Travel Agent Training, Expected in 09/2001 - The Travel Institute - Warren, MI, GPA: Status -
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