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Intake Referral Coordinator/Registered Nurse Resume Example

Resume Score: 80%

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INTAKE REFERRAL COORDINATOR/REGISTERED NURSE
Professional Summary

At the beginning of my nursing career, I worked at Martin Health Systems for 20+ years. I cared for patients in an acute care setting on a busy, fast-paced twenty-six bed medical/surgical unit. I worked day shift for the first ten years and then switched to night shift for the remaining years I was there. Phases of care included pre-op, post-op, medical management, wound care, and all other aspects of generalized nursing in addition to being a relief charge nurse. I was also a full-time charge nurse on a twenty-four bed unit in the past with job responsibilities including but not limited to nurse/patient assignments, budget, payroll, staff scheduling and other various leadership duties. Expertise in EPIC computer system and McKesson medication delivery system. I am a knowledgeable, caring, hard working and service-oriented registered nurse.

The past three years of my professional career were spent as a home health marketer/registered nurse (November of 2016 to August of 2018) and then as an intake coordinator/registered nurse (September of 2018 to mid-October of 2019) for Activa, a Medicare home health agency. I was out in the community, encouraging my doctors and other facilities to use my company for home health services, including nursing, physical therapy, occupational therapy, speech therapy, and medical social work. I have an incredible desire to help people in need of medical services and stay in contact with the referring entities at all times during the care of their patients. I was truly passionate about being a home health marketer and the fact that I could still use my nursing license to also be of great assistance to my company and my accounts when necessary. But then I decided to take an internal/office position to learn another aspect/role of the home health profession with the same company. As the only intake coordinator in this area for Activa Home Health, including Martin, St. Lucie, Okeechobee, and Indian River counties, I was responsible for processing all the referrals. This included running the patient's Medicare number through a database to ensure patients had traditional Medicare, to inputting the patient in a specific home health database used by Activa. Then I would send out a detailed email notification to those involved in the patient's care. I worked closely with the entire referral team, including the home health liaisons and other clinical members of the team.

Skill Highlights
  • Medication administration expert
  • Laparoscopy procedures familiarity
  • Geriatric treatment knowledge
  • Broad medical terminology knowledge
  • Body mechanics knowledge
  • Specimen collection/processing proficiency
  • Strong medical ethic, culturally sensitive, and emotional awareness
  • Computerized charting specialist
  • Enthusiastic caregiver
  • Wound cleaning/care expertise
  • IV drug therapy management
  • Mobility assistance
  • Colostomy care familiarity
  • Catheters
  • IV, PCA equipment specialist
  • Diabetes, Hospice and Stroke Patient Care
  • Medical assessment
  • Acute and rehabilitative care
  • Skilled in conducting physical examinations
  • Patient transportation
  • Team supervision
  • Flow sheet charting
  • Emergency protocols
  • Infectious disease control and standards
  • Performing bladder scans
  • Patient discharging
  • Preparing for procedures
  • Removing sutures and staples
  • Patient admission
  • Diagnostic tools experience
  • Taking and monitoring vital signs
  • Drawing blood
  • Checking oxygen levels
  • EPIC computer system competency
  • Vascular care understanding
  • Nursing care plans
  • Medical clinical procedures comprehension
  • Committed to compliance reporting
  • Kinnser proficient
  • Exceptional knowledge of Medicare home health
Professional Experience
Activa Home Health | Boynton Beach, FLIntake Referral Coordinator/Registered Nurse09/2018 - 10/2019

Intake referral coordinator for all of Indian, Martin, Okeechobee, and St. Lucie counties from September of 2018 through mid-October of 2019. I was responsible for processing all Medicare home health referrals, starting with running patient's through the Medicare database to assure enrolled in traditional Medicare plan, to inputting patient in a specific database called Kinnser, and sending out a detailed email on each patient. The email was sent to the Activa case managers, coders, billers, administration (including the CEO, director of professional services, home health liasion the referral was brought in by/for, and any other employee of Activa that needed to be included). I was also responsible for obtaining and processing referrals sent in via fax/email from hospitals, nursing homes, assisted living facilities, and skilled nursing facilities. I was the sole intake coordinator in the above listed counties and also developed relationships/rapport with case managers at facilities and worked closely with the home health liasions, marketing directors, directors of professional services, and two teams of schedulers and case managers who were also responsible for the referrals. I also was responsible for a daily tracking board of active patients admitted to hospitals, rehabs while on service with Activa and pending referrals as well. This process involved calling the facilities daily to check if patients still admitted and getting discharge updates.

Activa Home Health | Boynton Beach, FLHome Health Liaison/Registered Nurse11/2016 - 08/2018

Marketing/sales representative for a Medicare home health agency in Martin and St. Lucie counties from November of 2016 through August of 2018. I was responsible for developing and maintaining professional relationships with physicians of all disciplines, their staff members, as well as with staff at assisted living facilities, nursing homes, and skilled nursing facilities all while having the company's clinicians providing 5-Star care to patients in their homes. I had a monthly quota of home health referrals that I was expected to bring in per month and also be the professional go-between for the doctors and their patients. As a home health rep, I would make introductory calls to the patients once the referral was processed and informed of via email, explaining who I was and about my company, and what services were ordered to be provided, and what they were to expect from our clinicians from start of care to discharge from services. I would establish rapport with the patients and their involved family members and provide my contact information should they need to reach out to me with any problems, questions, or concerns with Activa Home Health and their care during the Medicare approved certification period. I did my best to make sure all goals and expectations were at least met, if not exceed, and ultimately was an extension of the ordering physicians and their practices. I was also able to take verbal orders from the physicians if needed because of being a current, licensed registered nurse in the state of Florida. I would also provide updates, progress, and status changes of the patients to the physicians on a regular basis and as needed. I cultivated and maintained my relationships with all my accounts on at least a weekly basis, if not more depending on the need. I also attended and participated in as many facility/community events as possible, whether it be to help out or observe in order to get my name and Activa's name out in the community. These included monthly birthday celebrations, marketing/networking socials, and other functions that arose from time to time. My role as a home health liaison also included the following:

  • Identify, develop, and evaluate marketing strategies based on knowledge of company policies and procedures, objectives, and market trends
  • Serve as liaison between management, clinical staff, and patients/their families
  • Resolve issues in the field by notifying the physicians, nurse, or medical assistant immediately to determine the correct course of action
  • Utilize learned nursing skills for phone conversations about wound care, vital sign checking, medication assistance, etc.
  • Provide behavioral/emotional support and supervision to patients, family members, and caregivers
  • Establish and maintain positive relationships with patients, their families, other area health care providers, physicians, and the community at large when necessary
  • Maintain patient privacy and confidential patient information
  • Serve as a liaison between patients and physicians to assist patients in understanding their treatment plans
  • Ensure the efficacy of treatments through monitoring of treatment regimens with my physicians in the field
Martin Memorial Health Systems | Stuart, FLRegistered Nurse05/1997 - 07/2016

As a licensed registered nurse in an acute-care hospital setting, my roles and duties included but were not limited to the following:

  • Staff floor nurse on a medical-surgical unit taking care of up to six patients including physical assessment, medication administration, and all other aspects of an inpatient hospital stay
  • Expertise in taking care of neurosurgical, orthopedic, gynecological, general surgical, and general medical patients
  • Recorded patients' medical history, vital statistics, and test results in medical record
  • Monitored post-op vitals, set up PCA, IV fluids, reviewed post-op orders and oriented patient to unit
  • Sound ethical and independent decision making ability consistent with medical/hospital protocols
  • Disciplined and energetic employee, quickly developed rapport with patients and colleagues
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Implemented new floor assignments based on evaluation of staffing requirements
  • Assisted patients with healing and recovery after surgery
  • Provided behavioral/emotional suport and supervision for those with dementia and Alzheimer's
  • Evaluated patient care needs, prioritized treatment and maintained patient flow
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
  • Utilized strong assessment skills to determine necessary patient care
  • Worked as part of team to ensure proper care of body mechanics and safety of patients
  • Partnered with team of registered nurses to ensure overall well-being of all patients
  • Interviewed patients to obtain medical information and measure their vital signs, weight, and height
  • Skillfully performed suture/staple removal for patients of all ages
  • Maintained patient charts and confidential files
  • Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms
  • Administered oral, intramuscular and IV medications to patients and monitored responses
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
  • Developed and adapted individualized treatment plans according to patient recovery goals
  • Administered medications, tracked dosages and documented patient conditions
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications
  • Cared for patients in recovery from medical procedures by caring for wounds, monitoring vitals and managing pain
  • Assessed patients' response to treatment and suggested ways to combat side effects
  • Delivered high-quality and compassionate treatment to all patients
  • Trained and mentored new RNs on best practices, hospital policies and standards of care
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes
  • Consistently assessed and evaluated patients' health needs by coordinating across medical disciplines to create, implement and modify personalized care plans
  • Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring
  • Boosted patient outcomes by prioritizing nursing tasks and assignments and accurately reporting on each patient's status
  • Delivered high-quality nursing care to patients on 26-bed medical-surgical unit with emphasis on orthopedics, urology, and gastro-intestinal post-operative patients
  • Maintained composure and efficiency during rapid response situation and emergency codes
  • Delivered care to 6-7 patients per day, including coordinating and evaluating interdisciplinary care
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care
  • Counseled caregivers and families on end-of-life planning and educated on patient care options
  • Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses
  • Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia
  • Administered colostomies and ostomoies, urostomies and foley tubes accurately to provide exceptional patient care
  • Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries
  • Updated physicians on patient test results and assisted in developing care plans
  • Reached out to patients to convey lab results and provide care instructions
  • Guided therapeutic communication, conflict resolutions and interventions by deflecting undesirable behaviors to assist patients with developing and amplifying coping skills
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies
  • Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion
  • Answered patient questions and provided take-home materials for further information
Certifications

Advanced Cardiac Life Support (ACLS) Certification

Basic Life Support (BLS) Certification

Pediatric Life Support (PALS) Certification

Education and Training
Martin County High School | Stuart, FLHigh School Diploma1990
Indian River Community College | Ft. Pierce, FLAssociate of Arts1994
Indian River Community College | Ft. Pierce, FLAssociate Degree in Nursing1997
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Resume Overview

Companies Worked For:

  • Activa Home Health
  • Martin Memorial Health Systems

School Attended

  • Martin County High School
  • Indian River Community College

Job Titles Held:

  • Intake Referral Coordinator/Registered Nurse
  • Home Health Liaison/Registered Nurse
  • Registered Nurse

Degrees

  • High School Diploma
    Associate of Arts
    Associate Degree in Nursing

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