Intake Processor Resume Example
Skilled Administrative Assistant experience in customer service, clerical, and data entry. Excels at relationship building, organizing, and making sound decisions under pressure.
Pop culture knowledge Strong creative vision Strong communication skills Team player |
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Promoted to Intake Processor after 9 months of employment.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
- Performed face to face and telephone interviews with applicants to answer questions regarding energy programs; obtain and record information and notify applicants of needed verifications Prepared client applications for the Home Energy Assistance processors Conducted client intake process, take applications, and verify information for the New Jersey Shares Program Inputted applications in the ACCESS Database Answered customers complaints about their utility bill Processed applications and calculated income for program eligibility Filing Assisted with receptionist front desk lunch coverage Prepared LIHEAP/USF (Universal Service Fund) applications to be mailed Assisted with maintenance of accurate filing and retention of case files, including relocation of files to storage facility Subsidy Eligibility Specialist (Childcare NJCK Program) Processed childcare applications for program eligibility Contacted applicants via email or telephone to inquire about discrepancies in the case files Verified accuracy of all supporting documents for the case files Calculated income to determine household eligibility for the Childcare Program Entered/Updated client information in the NACCRRaware System Inputted Approval cases in the NJ State CARES system Client Intake Distributed mail to various departments Send out various correspondence dealing with the program eligibility.
- Served as Pension Benefit liaison to company vendors Handled the resolution of concerns regarding pension benefits, retirement medical, QDRO (Qualified Domestic Relation Orders) First point of contact to receive request for pension benefit request Assisted in pension payroll process (audit files, benefit eligibility, over payments, payroll reporting, and death report spreadsheets) Faxed income verifications to various nursing homes and government agencies Set up direct deposits request of pension checks and processed stop payments Prepared Excel spreadsheets for month end controls and payroll audit reports.
- Provided administrative/client assistance to the Campbell Soup Call Center.
- Distributed freight orders to account managers for accurate processing.
- Faxed order confirmations to food service buyers and storage warehouses.
- Distributed mail to various account managers and departments.
- Updated mortgage changes in the database system Filing Answered phones Assisted with various project assignments Keyed in checks to various vendors accounts Researched vendors discrepancies.
Liberal Arts/Entertainment Technology
Business Administration/Office Technology Secretarial Science
administrative, Alpha, benefits, Call Center, Client, Customer Service, Data Entry, database, email, Filing, government, Database, MS Access, Excel spreadsheets, MS Excel, mail, MS Office, Outlook, MS Word, pension payroll, processors, receptionist, spreadsheets, Typing 45wpm
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Resume Overview
School Attended
- Burlington County College
- Camden County College
- Camden High School College
Job Titles Held:
- Intake Processor
- Pension Benefit Rep/Payroll Clerk
- Administrative Assistant
- Clerical/Data Entry Clerk
Degrees
- Associate of Arts : Liberal Arts/Entertainment Technology 2016
Associate of Science : Business Administration/Office Technology Secretarial Science 1995
High School Diploma : College Prep 1986
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