Intake Processor Resume Example Burlington County Community Action Program

INTAKE PROCESSOR

Summary

Skilled Administrative Assistant experience in customer service, clerical, and data entry. Excels at relationship building, organizing, and making sound decisions under pressure.

Highlights

MS Access
MS Excel
MS Word
MS Office
Outlook
Data Entry (Alpha & Numeric)
Customer Service (Face to Face & Telephone)
Typing: 45 wpm

Pop culture knowledge

Strong creative vision

Strong communication skills

Team player

Scheduling
Focused
Thrives under pressure
Adaptable
Detail oriented
Professional demeanor

Accomplishments

Promoted to Intake Processor after 9 months of employment.

Developed and implemented company's first employee manual outlining all proper business procedures and office policies.

Experience

Intake Processor04/2008 to CurrentBurlington County Community Action ProgramWillingboro, NJ

Performed face to face and telephone interviews with applicants to answer questions regarding energy programs; obtain and record information and notify applicants of needed verifications Prepared client applications for the Home Energy Assistance processors Conducted client intake process, take applications, and verify information for the New Jersey Shares Program Inputted applications in the ACCESS Database Answered customers complaints about their utility bill Processed applications and calculated income for program eligibility Filing Assisted with receptionist front desk lunch coverage Prepared LIHEAP/USF (Universal Service Fund) applications to be mailed Assisted with maintenance of accurate filing and retention of case files, including relocation of files to storage facility Subsidy Eligibility Specialist (Childcare NJCK Program) Processed childcare applications for program eligibility Contacted applicants via email or telephone to inquire about discrepancies in the case files Verified accuracy of all supporting documents for the case files Calculated income to determine household eligibility for the Childcare Program Entered/Updated client information in the NACCRRaware System Inputted Approval cases in the NJ State CARES system Client Intake Distributed mail to various departments Send out various correspondence dealing with the program eligibility.

Pension Benefit Rep/Payroll Clerk07/2000 to 06/2006Campbell Soup CompanyCamden, NJ

Served as Pension Benefit liaison to company vendors Handled the resolution of concerns regarding pension benefits, retirement medical, QDRO (Qualified Domestic Relation Orders) First point of contact to receive request for pension benefit request Assisted in pension payroll process (audit files, benefit eligibility, over payments, payroll reporting, and death report spreadsheets) Faxed income verifications to various nursing homes and government agencies Set up direct deposits request of pension checks and processed stop payments Prepared Excel spreadsheets for month end controls and payroll audit reports.

Administrative Assistant07/2000 to 06/2006Campbell Soup CompanyCamden, NJ

Provided administrative/client assistance to the Campbell Soup Call Center.
Distributed freight orders to account managers for accurate processing.
Faxed order confirmations to food service buyers and storage warehouses.
Distributed mail to various account managers and departments.

Clerical/Data Entry Clerk06/1995 to 10/1998PNC BankPhiladelphia, PA

Updated mortgage changes in the database system Filing Answered phones Assisted with various project assignments Keyed in checks to various vendors accounts Researched vendors discrepancies.

Education

Associate of Arts: Liberal Arts/Entertainment Technology2016Burlington County CollegePemberton, NJ, United States

Liberal Arts/Entertainment Technology

Associate of Science: Business Administration/Office Technology Secretarial Science1995Camden County CollegeBlackwood, NJ, United States

Business Administration/Office Technology Secretarial Science

High School Diploma: College Prep1986Camden High School CollegeCamden, NJ, United States

Skills

administrative, Alpha, benefits, Call Center, Client, Customer Service, Data Entry, database, email, Filing, government, Database, MS Access, Excel spreadsheets, MS Excel, mail, MS Office, Outlook, MS Word, pension payroll, processors, receptionist, spreadsheets, Typing 45wpm

Resume Overview

Companies Worked For:

Burlington County Community Action Program
Campbell Soup Company
PNC Bank

School Attended

Burlington County College
Camden County College
Camden High School College

Job Titles Held:

Intake Processor
Pension Benefit Rep/Payroll Clerk
Administrative Assistant
Clerical/Data Entry Clerk

Degrees

Associate of Arts : Liberal Arts/Entertainment Technology 2016
Associate of Science : Business Administration/Office Technology Secretarial Science 1995
High School Diploma : College Prep 1986

Intake Processor Resume Example

Resume Score: 100%

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