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Intake Officer Resume Example

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INTAKE OFFICER
Professional Summary

Adept professional possessing experience in collaborating with others effectively while handling a variety of daily responsibilities. A reliable Legal Administrative Aide promoting exemplary organizational, communication and recordkeeping skills.

Skills
  • Skilled in Microsoft, Windows, LendingPad, CRM Software, Westlaw, Nexis, NCIC, Excel, Powerpoint.
  • Data integrity
  • Arrest recordkeeping
  • Search and seizure procedures
  • Safety and security
  • Weapons training
  • Conflict resolution skills
  • Suicide prevention training
  • Criminal Investigations
  • Emergency Response
  • Criminal laws
  • Crime Prevention
  • File and records management
  • Crisis intervention training
  • Telephone and email etiquette
  • Scheduling
  • Budgeting
  • Expense Reporting
  • Staff Management
  • Office administration
  • Documentation and reporting
  • Office management
  • Administrative support
  • Credit and collections
  • Documentation and control
  • Policy and procedure modification
Work History
Intake OfficerCompany Name - City, State01/2019 - 12/2020
  • Entered information from crime reports into police department's database using NCIC.
  • Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
  • Developed strategies to resolve cases in victim's best interests.
  • Interviewed witnesses and gathered public record research relevant to each case.
  • Learned and operated specialized legal software such as Westlaw and Nexis.
  • Proposed requests for admission and requests for production of documents.
  • Drafted statements of cases and witness lists.
  • Filed timely case pleadings to meet office deadlines.
  • Communicated directly with individuals and families to provide information about case. Provided information requirements, application details, for services offered to victim's and families due to criminal offenses affecting them
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
Legal Compliance Administrator Company Name - City, State04/2005 - 09/2018
  • Managed quality programs to reduce overdue compliance activities.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Developed and implemented internal control tests to verify employee compliance with firm's policies and procedures.
  • Established and cultivated productive relationships with regulatory bodies.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Monitored data export from internal and external systems, identifying and reporting potential risks.
  • Built 40-person compliance team to address compliance program quality and provide operational support to management.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Reviewed contracts for compliance and privacy-related issues.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Prepared training programs to improve compliance at all levels.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.
Credit SpecialistCompany Name - City, State02/2000 - 03/2005
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Provided hands-on training to account representatives in daily processes and job duties.
  • Used LendingPad and Accuapproval to perform credit appraisals, document verification and loan approvals.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 50%.
  • Gathered loan documentation for underwriting.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Placed customer accounts on hold due to past due payments.
  • Made decisions and recommendations about extending lines of credit.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Contacted customers and requested financial documentation.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed and maintained relationships with local real estate agents.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Assisted senior-level credit officers with complex loan applications.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Successfully closed average of 110 loans per month.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
Education
Doctorate : Jurisprudence Southern Methodist University - City, State
Masters Of Science: Advanced Legal StudiesDuke University - City, State
Intercalated Bachelor Of Science: Immunio/Bacteriology Cell Biology Duke University - City, State
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Resume Overview

School Attended

  • Southern Methodist University
  • Duke University

Job Titles Held:

  • Intake Officer
  • Legal Compliance Administrator
  • Credit Specialist

Degrees

  • Doctorate : Jurisprudence
    Masters Of Science : Advanced Legal Studies
    Intercalated Bachelor Of Science : Immunio/Bacteriology Cell Biology

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