intake manager resume example with 12+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
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Healthcare professional. with extensive working knowledge of the medical field, team building, customer satisfaction and systems operations. 30+ years of experience as a leader with proven ability to develop human potential in progressive agencies and small businesses. Personal development specialist providing on the job training and coaching to foster a customer service experience for clients that promotes industry best practices. Strong analytical and planning skills, combined with the ability to coordinate the efforts of teams to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Knowledgeable patient representative offers demonstrated. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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Cultivate Behavioral Management Corp – Mount Sterling, KY,
- Responsible for the processes and systems related to the servicing of our customers
- Responsible for being a liaison to discharged patients to ensure they are satisfied with care provided and all follow up has been provided from agency
- Position is to advocate as liaison for any outstanding needs, as identified, to the primary care physician
- Communication may occur with multiple internal and external departments from time to time
- Supervises the intake coordinators and functions as a backup intake coordinator as needed
- Provides team members with the appropriate training, tools, direction and motivation that enable their success.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
Wastequip – Middlesboro, KY,
- Responsible for the processes and systems related to the servicing of our customers
- Responsible for being a liaison to discharged patients to ensure they are satisfied with care provided and all follow up has been provided from agency
- Position is to advocate as liaison for any outstanding needs, as identified, to the primary care physician
- Communication may occur with multiple internal and external departments from time to time
- Supervises the intake coordinators and functions as a backup intake coordinator as needed
- Provides team members with the appropriate training, tools, direction and motivation that enable their success
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Exela Technologies Inc. – New York, NY,
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Updated patient information on computer system to maintain billing accuracy.
- Processed paperwork, obtained billing forms and secured confidential information.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
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Resume Overview
School Attended
- DOUGLAS HIGH SCHOOL
Job Titles Held:
- Intake Manager
- Customer Service Manager
- Intake Specialist
Degrees
- high school diploma
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