intake coordinator scheduling quality assurance technician resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Reliable Medical Records Clerk with seven years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Attention to Detail / Critical Thinking
  • State Regulation Compliance
  • Precision and Accuracy
  • Creative Problem Solving
  • Proactive, Self-Motivated, Positive and Energetic
  • Data Entry and 10-Key
  • Handling Confidential Records
  • Organizational and Planning Skills
  • Computer and Microsoft Office Skills
  • Technical and Computer Proficiency
  • First Aid and CPR
  • Notary Public
Work History
11/2014 to Current
Intake Coordinator / Scheduling /Quality Assurance Technician Tetra Tech, Inc. Duluth, GA,
  • Inspected finished products for overall quality and adherence to Palmetto GBA specifications.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth admissions.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Collected, verified, recorded and processed client demographics and referral information.
  • Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
  • Completed intake assessment forms and filed clients' charts.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Organized patient files and streamlined operations to improve efficiency.
  • Implemented WellSky and NaviHealth for digitizing and organizing over hundreds of medical records.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
09/2009 to 11/2014
Superintendent's Assistant/Manager of School Cafeteria Escambia County Extension Services (Es) - Administration (Ad), FL,
  • Migrant program data entry/record keeping
  • Transport students in rural area.
  • Prepare agendas, reports and minute keeping for School Board meetings
  • Screened calls and emails and initiated actions to respond or direct messages for administrator and instructors.
  • Prepared documents, reports and presentations for administrator and board members using advanced software proficiencies.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Transcribed minutes of meetings and executed meetings and events for school board.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Created expense reports, budgets and filing systems for management team.
  • Organized and coordinated conferences and monthly meetings.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between staff and parents and maintained effective lines of communication.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Used Microsoft Office to prepare various correspondence, reports and other written material.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained clean reception area to promote positive, professional environment for visitors.
  • Served food according to temperature, safety, and presentation guidelines.
  • Received and stored incoming supplies according to procedures.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean student areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Prepared ingredients and recipe components ahead of time.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Provided attentive service and proactively assessed students' needs.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Provided support to help students with special needs learn and grow.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Provided support during classes, group lessons and classroom activities.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Laminated teaching materials to increase durability under repeated use.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Enforced rules and instructions to maintain discipline.
  • Helped teachers manage bus loading and unloading.
  • Arranged and organized classroom desks, chairs and supplies.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Input high volume of monthly invoices with consistent accuracy.
  • Balanced reports to submit for approval and verification.
  • Completed financial reports to inform administrator and board members.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Tracked expenses and inventory purchases against budget guidelines.
  • Managed accounts payable and receivables and payroll.
  • Reported financial data and updated financial records in ledgers and journals.
  • Communicated with suppliers to reconcile invoice payments.
02/1996 to 01/2008
Administrative Assistant Lan-Mar Home Health Care City, STATE,
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Entered data and verified completeness and accuracy.
  • Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
  • Created, faxed and filed healthcare records for office personnel.
  • Prepared outgoing correspondences and responded to telephone inquiries promptly.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Received and routed laboratory results to correct clinical staff members.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
10/2000 to 06/2007
Emergency Communications Dispatcher City Of Kingsville City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Used CAD to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Expected in 03/2017 to to
Bachelor of Science: Business, Accounting
University of Phoenix - Online Environment,
Expected in 08/2000 to to
Associate Degree: Computer Information Technology
Coastal Bend College - Alice, TX,

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Resume Overview

School Attended

  • University of Phoenix
  • Coastal Bend College

Job Titles Held:

  • Intake Coordinator / Scheduling /Quality Assurance Technician
  • Superintendent's Assistant/Manager of School Cafeteria
  • Administrative Assistant
  • Emergency Communications Dispatcher


  • Bachelor of Science
  • Associate Degree

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