Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Solutions-oriented Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting counseling program objectives by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural differences of students.

  • Microsoft Office Suite
  • Documentation and Recordkeeping
  • Customer Service Management
  • Microsoft Office
  • Verbal and Written Communication
  • Case management proficiency
  • Skilled in intake interviewing
  • Group psychotherapy expert
  • Expertise in crisis intervention techniques
  • Mental health evaluations
  • Public speaking ability
  • Treatment planning and Discharge Planning
  • Adult Education
  • Leadership
  • Strategic planning
  • Advocacy, Community Outreach
Work History
Intake Coordinator, 05/2016 to 10/2017
Christiana Care Health SystemSmyrna, DE,
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Determined eligibility for counseling and referral for over 50+ clients daily.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Completed intake assessment forms and filed clients' charts.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
Clinical Supervisor, 06/2014 to 06/2015
Mckinley Children's CenterRiverside, CA,
  • Supervised and implemented development of clinical documentation of client sessions.
  • Researched, developed, and implemented use of therapeutic programs including the Summer Therapeutic Enrichment Program (STEP), and the intensive outpatient Adolescent Substance Abuse Program
  • Lead and directed team of 25+ clinical personnel and support staff.
  • Developed, implemented, revised and evaluated policies and procedure, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures,
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Program Counselor, 11/2009 to 06/2014
State Of GeorgiaCleveland, GA,
  • Delivered supportive and knowledgeable academic and personal counseling to a diverse population of over 30,000 students college-wide.
  • Responsible for directly overseeing and coordinating counseling program services for over 5,000 students at GSU-Perimeter College, Clarkston campus.
  • Collaborated with staff, faculty, and administrators to expand campus-wide awareness of counseling services and referral process.
  • Conducted individual and group counseling sessions.
  • Provided prevention programs to students and faculty.
  • Conducted seminars, workshops, and educational presentations for personal, professional, and academic enrichment opportunities for students and staff.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression
  • Maintained accurate confidential files to meet state and federal guidelines.

• Counseled diverse populations of individuals and families struggling with emotional difficulties, crisis, substance use, mental health, and other co-occurring issues.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
• Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Managed private practice of 20+ clients per week.
• Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.

Bachelor of Arts: Psychology, Expected in
University of West Georgia - Carrollton, GA
Master of Arts: Psychology, Expected in 12/2005
University of West Georgia - Carrollton, GA

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School Attended

  • University of West Georgia
  • University of West Georgia

Job Titles Held:

  • Intake Coordinator
  • Clinical Supervisor
  • Program Counselor


  • Bachelor of Arts
  • Master of Arts

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