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Solutions-oriented Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting counseling program objectives by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural differences of students.
- Microsoft Office Suite
- Documentation and Recordkeeping
- Customer Service Management
- Microsoft Office
- Verbal and Written Communication
- Case management proficiency
- Skilled in intake interviewing
- Group psychotherapy expert
| - Expertise in crisis intervention techniques
- Mental health evaluations
- Public speaking ability
- Treatment planning and Discharge Planning
- Adult Education
- Leadership
- Strategic planning
- Advocacy, Community Outreach
|
Intake Coordinator, 05/2016 to 10/2017
Christiana Care Health System – Smyrna, DE,
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Determined eligibility for counseling and referral for over 50+ clients daily.
- Entered referrals into appropriate system based on type of referral obtained.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
Clinical Supervisor, 06/2014 to 06/2015
Mckinley Children's Center – Riverside, CA,
- Supervised and implemented development of clinical documentation of client sessions.
- Researched, developed, and implemented use of therapeutic programs including the Summer Therapeutic Enrichment Program (STEP), and the intensive outpatient Adolescent Substance Abuse Program
- Lead and directed team of 25+ clinical personnel and support staff.
- Developed, implemented, revised and evaluated policies and procedure, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures,
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Program Counselor, 11/2009 to 06/2014
State Of Georgia – Cleveland, GA,
- Delivered supportive and knowledgeable academic and personal counseling to a diverse population of over 30,000 students college-wide.
- Responsible for directly overseeing and coordinating counseling program services for over 5,000 students at GSU-Perimeter College, Clarkston campus.
- Collaborated with staff, faculty, and administrators to expand campus-wide awareness of counseling services and referral process.
- Conducted individual and group counseling sessions.
- Provided prevention programs to students and faculty.
- Conducted seminars, workshops, and educational presentations for personal, professional, and academic enrichment opportunities for students and staff.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Maintained accurate confidential files to meet state and federal guidelines.
LICENSED PROFESSIONAL MENTAL HEALTH COUNSELOR, 12/2005 to 06/2014
SELF-EMPLOYED PRIVATE PRACTICE – City, STATE,
• Counseled diverse populations of individuals and families struggling with emotional difficulties, crisis, substance use, mental health, and other co-occurring issues.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
• Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Managed private practice of 20+ clients per week.
• Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
Bachelor of Arts: Psychology, Expected in
University of West Georgia - Carrollton, GA
GPA:
Master of Arts: Psychology, Expected in 12/2005
University of West Georgia - Carrollton, GA
GPA:
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