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intake coordinator resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable employee seeking scheduling specialist position. Offering excellent communication, good judgment, and an ability to remain calm and task oriented in busy environments.

Skills
  • Organization and Time Management
  • Advising Patients
  • Verbal and Written Communication
  • Chemical and Mental Health Charting
  • Problem Solving and Critical Thinking
  • Taking Client Histories
  • CPR Certified
  • Customer Service
  • Patient Health Information Access
  • Adaptable and Flexible
  • Computer Proficiency
  • Regulatory Documentation
  • Data Entry
  • Calendar and Appointment Management
  • HIPAA Compliance
  • Patient Interviews
  • Ability to type 60 words per minute
Work History
02/2022 to Current Intake Coordinator Childrens Hospital Los Angeles | Los Angeles, CA,
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient information, case histories and insurance details to facilitate smooth intake and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Effectively entered patient information including demographics, health history, and insurance information into Procentive.
07/2020 to 01/2022 Alcohol and Drug Counselor-Temp Lakeplace Treatment Center | City, STATE,
  • Supported and assessed clients struggling with addiction or relationship issues and devised treatment plans based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Facilitated group and individual therapy in intensive outpatient with lodging setting.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Effectively and according to current regulations entered data in Procentive.
  • Effectively and according to current regulations entered data in Vireo.
01/2016 to 07/2020 Alcohol and Drug Counselor - Temp Range Treatment Center | City, STATE,
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Facilitated group and individual therapy in both an inpatient and outpatient setting.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Provided support and services to clients in a detoxification setting.
08/2015 to 12/2015 Alcohol and Drug Counselor - Intern Range Treatment Center | City, STATE,
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed individual treatment goals based on history and diagnosis.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Facilitated the functioning of a 12 bed detoxification unit.
  • Appropriately entered documentation of services provided and other pertinent information in Credible.
Education
Expected in 04/2022 to to Bachelor of Arts | Psychology Southern New Hampshire University, Hooksett, NH, GPA:
Expected in 05/2015 to to Associate of Arts | Chemical Dependency Mesabi Range Community And Technical College, Virginia, MN, GPA:
Expected in 05/2015 to to Associate of Arts | General Studies Mesabi Range Community And Technical College, Virginia, MN, GPA:
Expected in 05/2015 to to Associate of Arts | Human Services Mesabi Range Community And Technical College, Virginia MN, GPA:
Expected in 06/2005 to to High School Diploma | Hibbing High School, Hibbing, MN, GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Mesabi Range Community And Technical College
  • Mesabi Range Community And Technical College
  • Mesabi Range Community And Technical College
  • Hibbing High School

Job Titles Held:

  • Intake Coordinator
  • Alcohol and Drug Counselor-Temp
  • Alcohol and Drug Counselor - Temp
  • Alcohol and Drug Counselor - Intern

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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