Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 7 years' experience to a rewarding to new position. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Flexible hard worker ready to learn and contribute to team success.

  • Organization and Time Management
  • Detail-Oriented
  • Supply Ordering
  • Administrative Tasks
  • Preparing Treatment Rooms
  • Time Management
  • Appointment Scheduling
  • Medical Recordkeeping
  • Taking Client Histories
  • Customer Service
  • CPR Certified
  • Administering Medications
  • Critical Thinking
  • Medical Charting
  • Data Entry Software
  • Verbal and Written Communication
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Flexible Schedule
  • Employee Scheduling
  • Collecting Patient Specimens and Tests
  • Patient Health Information Access
  • Inventory Management
  • Referral Verification
  • Office Management
  • Mail Distribution
  • Patient Interviews
  • Insurance Authorizations
  • Patient Referral
  • Medical Records Verification
  • Patient Eligibility Requirements
  • Insurance Forms
  • Data Entry
  • Computer Proficiency
  • HIPAA Compliance
  • Order Purchasing
  • Calendar and Appointment Management
  • Patient Database Maintenance
  • Office Coordination
  • Documentation Review
  • EHR Software
  • Claim Forms
06/2020 to Current Intake Coordinator Anderson Health Services | Marshville, NC,
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Called patients to schedule start of care appointments, consistently double-checking information and availability.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Helped patients complete paperwork and explained processes and procedures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed average of 30-40 patients per day and processed new claims utilizing appropriate adjudication system.
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered numerous daily phone calls to schedule appointments and address patient inquiries.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Digitized over 1000 medical records and organized files in Kinnser.
05/2019 to Current Direct Care Staff Amikids | Columbia, SC,
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ambulated individuals around home, public and medical locations.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Liaised with supervisor to review cases and improve care.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Improved resident and staff engagement through group activities.
12/2014 to 06/2020 Administrative Coordinator Ac Transit | Oakland, CA,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Made travel arrangements and reservations for senior managers.
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Edited employee banking records when ACH changes warranted.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Updated group medical records and technical library to promote smooth office operations.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Determined whether clients should be counseled or referred to other specialists
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
Education and Training
Expected in 05/1998 High School Diploma | Dermott High School, Dermott, AR GPA:
Expected in 08/2010 Diploma of Medical Assisting | Medical Assisting Eastern College of Health Vocations, Little Rock, AR GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Dermott High School
  • Eastern College of Health Vocations

Job Titles Held:

  • Intake Coordinator
  • Direct Care Staff
  • Administrative Coordinator


  • High School Diploma
  • Diploma of Medical Assisting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: