Intake Coordinator Resume Example

Education and Training

High School DiplomaDermott High School, City, StateMay 1998

Diploma of Medical Assisting Medical AssistingEastern College of Health Vocations, City, StateAugust 2010

DesireeNimmer-Mwanjala

Summary

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 7 years' experience to a rewarding to new position. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Flexible hard worker ready to learn and contribute to team success.

Skills

Organization and Time Management
Detail-Oriented
Supply Ordering
Administrative Tasks
Preparing Treatment Rooms
Time Management
Appointment Scheduling
Medical Recordkeeping
Taking Client Histories
Customer Service
CPR Certified
Administering Medications
Critical Thinking
Medical Charting
Data Entry Software
Verbal and Written Communication
Collaboration and Teamwork
Adaptable and Flexible
Flexible Schedule
Employee Scheduling
Collecting Patient Specimens and Tests

Patient Health Information Access
Inventory Management
Referral Verification
Office Management
Mail Distribution
Patient Interviews
Insurance Authorizations
Patient Referral
Medical Records Verification
Patient Eligibility Requirements
Insurance Forms
Data Entry
Computer Proficiency
HIPAA Compliance
Order Purchasing
Calendar and Appointment Management
Patient Database Maintenance
Office Coordination
Documentation Review
EHR Software
Claim Forms

Experience

Intake Coordinator

Company Name | City, State | June 2020 - Current

Adhered to all HIPAA requirements to safeguard patient confidentiality.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Called patients to schedule start of care appointments, consistently double-checking information and availability.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Helped patients complete paperwork and explained processes and procedures.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed average of 30-40 patients per day and processed new claims utilizing appropriate adjudication system.
Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Answered numerous daily phone calls to schedule appointments and address patient inquiries.
Communicated with patients to gather intake data and verify chart information.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Prepared new charts, updated existing charts and managed records transfers between offices.
Managed medical practice administrative needs to provide patient satisfaction.
Digitized over 1000 medical records and organized files in Kinnser.

Direct Care Staff

Company Name | City, State | May 2019 - Current

Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with client personal care needs to foster independence and well-being.
Supervised medication administration, personal hygiene and other activities of daily living.
Followed care plan and directions to administer medications.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Engaged with patients and families to provide emotional support and daily living instruction.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Ambulated individuals around home, public and medical locations.
Reported concerns to nurse supervisor to promote optimal care.
Liaised with supervisor to review cases and improve care.
Cultivated relationships with residents to support happiness and emotional well-being.
Improved resident and staff engagement through group activities.

Administrative Coordinator

Company Name | City, State | December 2014 - June 2020

Answered phone calls, provided information to callers and connected callers to appropriate people.
Coordinated special meetings and events on behalf of executive leaders.
Liaised between employees and upper-level management and effectively resolved any issues.
Managed administrative processes and prepared key reports and documentation.
Made travel arrangements and reservations for senior managers.
Efficiently handled any payroll discrepancies with employees.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Onboarded new employees in time reporting and payroll systems.
Managed payroll for temporary, hourly, and salaried employees.
Processed rehires, transfers, terminations, garnishments and withholdings.
Protected payroll operations and maintained employee confidence by keeping information private.
Received, filed and processed paperwork and documents for on-boarding employees.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Managed weekly payroll duties and submitted data to payroll contractor.
Edited employee banking records when ACH changes warranted.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Updated group medical records and technical library to promote smooth office operations.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Determined whether clients should be counseled or referred to other specialists
Created and maintained accurate and confidential patient files according to regulatory mandates.

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Intake Coordinator Resume Example

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