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Intake Coordinator Resume Example

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INTAKE COORDINATOR
Professional Summary

Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Skills
  • Application assessments
  • Intake assessment
  • Eligibility review
  • Consultation and advisory
  • Multi-Line Phone Systems
  • CPT Coding
  • Technical issues analysis
  • Desktop support
  • Windows 10
  • Software Diagnosis
  • Mac Systems
  • Hardware Upgrades
  • Exceptional Telephone Etiquette
  • Data Recovery
  • Troubleshooting Technical Issues
  • Technical Support
  • IT Support
  • Hardware and Software Installation
Work History
Company NameIntake Coordinator//City, State//October 2020 to Current
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for over [Number] patients.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Determined eligibility for counseling and referral for over [Number] clients daily.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Company NameFront Desk Agent//City, State//May 2019 to October 2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and [Type] activities.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Answered customer telephone calls promptly and appropriately.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Company NameHairstylist//City, State//April 2017 to August 2018
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Offered highly skilled and diverse salon services to over [Number] daily customers, including cuts, color services and extensions.
  • Determined appropriate hair treatments based on conditions and textures.
  • Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
  • Distributed business cards outside of salon to generate new business.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Permed, relaxed and bleached hair for over [Number] customers daily.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consistently received positive performance reviews from guests.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services on over [Number] clients daily.
  • Educated customers on products, including [Type] and [Type] to maximize benefits.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference for [Number] daily customers.
  • Weighed lab samples and pigments to achieve proper color.
  • Performed in-home services for elderly clients unable to travel to salon.
Company NameHousekeeper//City, State//June 2011 to April 2016
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Removed waste paper and other trash from premises to designated area.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Trained new [Job title]s on all departmental procedures and provided assistance in finding necessary [Type] items and cleaning supplies.
  • Documented and reported all necessary facility and building repairs observed.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used [Type] and [Type] chemicals to disinfect floors, counters and furniture.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
Education
No DegreeGrand Rapids Community College//City, State
High School DiplomaFranklin High School//City, State//June 2005
Coursera
Accomplishments
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
Certifications
  • Technical Support, Coursera through Google
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Resume Overview

School Attended

  • Grand Rapids Community College
  • Franklin High School
  • Coursera

Job Titles Held:

  • Intake Coordinator
  • Front Desk Agent
  • Hairstylist
  • Housekeeper

Degrees

  • No Degree
    High School Diploma

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