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Intake Coordinator Resume Example

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INTAKE COORDINATOR
Summary

High-energy costumer service skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Positive and upbeat personality makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. Enthusiastic host with 1 years of experience assisting guests in questions and problems. Talented at welcoming guests feel welcome, solving their problem and taking care of them. Willing to go extra mile to exceed customers' expectations. Outgoing Front Desk with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Skills
  • Menu memorization
  • Buffet setup and takedown
  • Table Bussing
  • Wine pairings
  • Customer Service
  • Payment processing
  • Cash management
  • Training and mentoring
  • Customer assistance
  • Customer greeting
  • Customer seating
  • ID verification
  • Fluent in Spanish and English
  • Recordkeeping
  • Issue handling
  • Email and telephone decorum
  • Front office management
Experience
Intake Coordinator | 04/2021 - CurrentCompany Name - City, State
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Gathered, transcribed and typed medical information into charts.
  • Protected patients by observing strict HIPAA guidelines.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports.
Human Resources Coordinator | 04/2021 - CurrentCompany Name - City, State
  • Explained human resources policies and procedures to employees.
  • Assessed employee performance and issued disciplinary notices.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Answered employee questions during entrance and exit interview processes.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
Call Center Agent | 02/2021 - CurrentCompany Name - City, State
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 40% to 80
  • %.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Completed 80 outbound calls per day with average conversion rate of 60%.
Hostess | 08/2019 - 02/2021Company Name - City, State
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted as a barista by taking guests drink orders, making coffes , taking order, and answering the phone,
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Tracked seated guests and available seating using word and excell
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Notified server after seating parties in section to facilitate prompt service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered customers' questions about hours, seating, current wait time and other information.
Education and Training
Miami Dade Collage - City | High School Diploma
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Resume Overview

School Attended

  • Miami Dade Collage

Job Titles Held:

  • Intake Coordinator
  • Human Resources Coordinator
  • Call Center Agent
  • Hostess

Degrees

  • Miami Dade Collage - City | High School Diploma

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