LiveCareer-Resume

intake coordinator resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Professional and well-rounded with excellent clerical, communication, prioritization and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Flexible, positive, upbeat hard worker ready to learn and contribute to team success.

Skills
  • Multi-line phone operations
  • Client intake
  • Consultation and advisory
  • Data entry
  • People skills
  • Records maintenance
  • Mail management
  • Meticulous attention to detail
  • Strong problem solver
  • Dedicated team player
  • Customer satisfaction
  • File management
  • Typing 65 WPM
  • Professional telephone demeanor
  • Paperwork filing
  • Strong listening talents
  • Collecting information
  • Advanced clerical knowledge
  • Excellent communication skills
  • Customer service-oriented
  • Organization
  • Microsoft Office
  • Verbal and writing communication
Education and Training
Oak Ridge High School Conroe, TX, Expected in High School Diploma : - GPA :
Experience
Childrens Hospital Los Angeles - Intake Coordinator
Los Angeles, CA, 03/2017 - Current
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Maintained positive attitude and effectively de-escalated clients during intake process.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Determined whether clients claims should be counseled or referred to another law firm.
  • Helped patients complete paperwork and explained processes and procedures.
  • Answered all new incoming phone calls to consult different case type (MVA, Medical Malpractice and Premise Liability) inquiries.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Scheduled and sent proper documents to medical providers for clients
  • Conducted client interviews and performed client intake services.
  • Answered questions and responded to inquiries to deliver high level of service to clients.
Restaurant Technologies, Inc - Deputy Clerk for the Office of County Clerk
Aston, PA, 10/2006 - 06/2016
  • Documented and routed business correspondence to manage office paperwork.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Answered daily phone calls to direct inquiries and answer customer questions.
  • Completed phone, mail and email requests for public
  • Generated different letter types for customer to handle estate matters
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Big Lots - Customer Service Specialist
City, STATE, 06/2005 - 05/2006
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed returned items in accordance with store policy.

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Resume Overview

School Attended

  • Oak Ridge High School

Job Titles Held:

  • Intake Coordinator
  • Deputy Clerk for the Office of County Clerk
  • Customer Service Specialist

Degrees

  • High School Diploma

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