Intake Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated, Reliable, and Competent Intake/Admissions Coordinator offering 4 years of experience in conducting intake interviews and summarizing data with speed and efficiency while working with quality behavioral healthcare employers. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client admissions, documentation and facilitates all patient financial and insurance concerns. Currently working towards a master's degree in mental health counseling. Always striving to achieve optimal productivity. Highly organized and knowledgeable about healthcare processes and administrative requirements of a behavioral health facility. A record of quality and competent client care and customer service that is grounded upon person-centered principles.



  • Insurance Verification
  • Motivational Interviewing
  • Conflict resolution
  • Charting and clinical documentation
  • Intake assessment
  • Eligibility review
  • Consultation and advisory


  • Insurance Verification
  • :
  • Motivational Interviewing
  • :
  • Conflict resolution
  • :
  • Charting and clinical documentation
  • :
  • Intake assessment
  • :
  • Eligibility review
  • :
  • Consultation and advisory
  • :
    Work History
    03/2019 to 11/2020
    Intake Coordinator Adventist Health System Bartow, FL,
    • Facilitated all admissions, patient finances, insurance communications, and patient outcome survey research efforts for a nationally recognized 50-bed dual diagnosis behavioral health treatment facility.
    • Expedited bed availability and coordinated housing of all Meadows-Texas incoming admissions with Meadows Director of Admissions, Executive Director, and Medical Director.
    • Experienced with direct patient contact while facilitating educational group sessions, initial aftercare planning sessions, alumni services groups, and recovery-related groups.
    • Promoted interprofessional collaboration by leading Meadows-Texas daily patient utilization review clinical concerns meeting, covering utilization review updates, staff concerns, and patient care topics.
    • Proven to possess composure, critical thinking abilities, and leadership skills which provide hope during a crises involving patient health and safety.
    • Positive task orientation is shown by handling 15 + callers, welcoming 3+ guests, leading scheduled facility tours, and coordinating 2+ admissions each workday.
    • Managed, updated, and communicated pertinent patient information (patient roster and insurance census) used by Meadows senior leadership teams each day and considered an essential part of the facility's functionality.
    • Monitored and communicated patient utilization review information authorization for all patient's treatment.
    • Frontline employee during 2020 Covid-19 pandemic
    • With Covid-19 + admissions, coordinated care with local hospitals, community resources, and testing centers maintains continuity of care for the patient.
    03/2019 to 09/2019
    Behavioral Health Technician Pressley Ridge Clarksburg, WV,

    Responsible for the safety of the facility and 25 patients.

    • Facilitated on-site activities, support groups, and outings for clients.
    • Searched resident belongings before and during stays.
    • Responsible for the safety of the facility and 25 patients during night shift.
    • Offered compassionate support and encouragement to patients.
    08/2017 to 12/2018
    Electrician Apprentice Abc Fine Wine Jacksonville, FL,
    • Specialized in commercial and residential electrical repair and installation. Worked on multiple large-scale commercial projects in the Dallas area.
    • Installing electrical outlets, LED lights, control panels, circuit breakers
    • Pulled wire through conduits and this in walls and floors.
    • Worked under experienced journeyman electrician for one year and learned commercial electrical trade and developed electrical knowledge.
    • Read and interpreted project blueprints to provide measurement accuracy, wiring layouts for new installations.
    03/2014 to 06/2017
    Chemical Dependency Counselor-Intern Red Bird Education City, STATE,
    • Provided counseling services as a Licensed Chemical Dependency Counselor-Intern. Facilitating groups such as Life Skills, Batterers Intervention and prevention for males and females, and Thinking for a Change.
    • Performing supervised individual counseling sessions, facilitating substance abuse assessments, update treatment plans, drug test monitoring, and communicate with Dallas county probation department regarding client progress.
    • Improved office efficiency with important clerical duties and handling payments.
    • Established goals and assisted with treatment plans through collaborative processes with supervisor and patient, utilizing advanced counseling skills and evidence-based practices.
    • Facilitated the Batterer's Intervention and Prevention Program (BIPP), contracted by Dallas, Kaufman, and Rockwall counties. 6-month long groups of 10-20 members topics discussed; domestic violence and healthy change.
    • Trained in substance abuse, co-occurring disorders, and effects of employment and housing issues on mental health.
    • Conducted post-crisis counseling for victims of overdose.
    • Prepared detailed discharge plans, with patient input, for successful recovery progress after treatment.
    Expected in 08/2008
    Bachelor of Arts: Psychology
    St. Edward's University - Austin, TX,
    • Coursework in Abnormal Psychology, Counseling Techniques, and Child Development
    • Member of Men's Tennis Team
    • Capstone Project: "PTSD Prevalence in Iraq War Veterans"
    • Dean's List Honoree Spring 2008
    Expected in 03/2023
    Master of Science: Clinical Mental Health Counseling
    Capella University - Minneapolis, MN

    Currently in second year of graduate school at Capella University


    American Counseling Association

    Sigma Chi Iota Honor Society (Capella University)

    CPR/Patient Safety Certification

    • Certified Peer Support Specialist -TDCJ-2019
    • CPR/Patient Safety Certification -Meadows Behavioral Healthcare-2020
    • CAP - Certified Administrative Professional

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    Resume Strength

    • Length
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    Resume Overview

    School Attended
    • St. Edward's University
    • Capella University
    Job Titles Held:
    • Intake Coordinator
    • Behavioral Health Technician
    • Electrician Apprentice
    • Chemical Dependency Counselor-Intern
    • Bachelor of Arts
    • Master of Science