intake coordinator resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Caring Nurse known for quickly building rapport and trust with patients through compassionate demeanor. Efficiently managing processes and workflows to maintain smooth, seamless clinic operations and drive patient satisfaction. Excellent verbal and written communication skills. Efficient and focused on maintaining clinic flow by effectively handling scheduled and walk-in patients. Prepares patients by assessing conditions, collecting information and running basic tests. Proficient with Epic charting.

  • Charting and clinical documentation
  • Multi-line phone operations
  • Patient scheduling
  • Claims processing
  • Client intake
  • Eligibility review
  • Data entry
  • Records management
  • Collaboration
  • Multitasking
Education and Training
Tyler Junior College Tyler, Tx, Expected in : Nursing - GPA :
Texas State University San Marcos, TX Expected in : Microbiology - GPA :
Adventist Health System - Intake Coordinator
Flagler Beach, FL, 04/2021 - 11/2021
  • Assisted in coordinating Home Health Services for patients in a timely manner.
  • Provide clerical assistance to the Home Health Branch Manager.
  • Maintained confidentiality of all patient care information to assure rights are protected.
  • Audited new admission paperwork to ensure a complete medical record.
  • Staffed appropriate clinicians per MD orders. Confirm and document following physician information.
  • Enter new patient's data in EMR record. Make welcome calls to patients/family to confirm information is correct.
  • Uploaded completed referrals into EMR record. Track and obtain Face to Face for medicare and managed care patients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
Rockwell Automation, Inc. - Took Time Off to Care for Son
, , 04/2019 - 03/2021

In November of 2018, my son was hospitalized for the first time due to his Cystic Fibrosis. He would go on to be admitted 5 more times over the next year (2019-2020). In this time, his health had declined so much, he needed full time care. With much of this coming in the middle of a pandemic, it was best that I stay home and get my son as healthy as I could.

Christus Health-Broadway Commons Clinic - Pediatric/Family Care Clinic Nurse
City, STATE, 10/2016 - 03/2019
  • Used Epic to update electronic medical records with relevant patient information such as in-house laboratory test results and clinician orders. Prepared patient rooms for visits by including cleaning, sanitizing equipment and stocking supplies.
  • Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
  • Delivered information regarding care and medications to patients and caregivers in comprehensible terminology.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
  • Triaged patients' issues based on stated symptoms, basic assessments and documented vitals.
  • Called patients with results and relay information from the physician.
  • Administered immunizations and other medications as needed to adults and children.
  • Reviewed and updated history and allergies.
  • Triaged all calls.
Rudy's "Country Store" And Bar-B-Q - Manager
City, STATE, 03/2005 - 09/2016
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

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Resume Overview

School Attended

  • Tyler Junior College
  • Texas State University

Job Titles Held:

  • Intake Coordinator
  • Took Time Off to Care for Son
  • Pediatric/Family Care Clinic Nurse
  • Manager


  • Some College (No Degree)
  • Some College (No Degree)

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